Uniphore

JANUARY 4, 2022

Get a Demo. Get a Demo. How are you planning to leverage conversations to drive revenue and customer retention? Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. Conversational AI. Emotion AI.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

InMoment XI

NOVEMBER 22, 2024

Retention Rate Retention rate tracks the percentage of customers who renew their subscriptions to your product over a specific period. It highlights the effectiveness of your customer retention and satisfaction efforts. These integrations help your teams transform customer data into actionable insights.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

eglobalis

SEPTEMBER 16, 2024

Mapping key touch-points—such as contract negotiations, product demos, and post-sales support—can highlight areas where you can enhance the experience. Personalize the Experience B2B customers, like B2C consumers, expect personalized interactions. Therefore, understanding the needs of each group is essential.

B2B 372

B2B Strategy Customer Experience Customer Journeys 372

InMoment XI

OCTOBER 23, 2024

For instance, First National Bank partnered with InMoment to better analyze data across all touchpoints using a custom text analytics model. The insights provided opportunities for enhancing customer retention and satisfaction. These integrations can include your customer relationship management (CRM) and marketing automation.

Banking 195

Banking Customer Experience Effort Score Financial 195

Kustomer

SEPTEMBER 1, 2023

For financial services organizations in particular, building trust with customers and providing them with human-first customer service makes a significant impact in garnering loyalty and repeated use of products and services. What Are the Benefits of Switching to a Modern CRM for Financial Services?

CRM 91

CRM Financial Chatbots Omni-Channel 91

Totango

JANUARY 15, 2019

While it’s no doubt a thrill to pursue and persuade a new customer to work with your enterprise, for software and subscription-based businesses, the real value lies in customer retention. But your customer retention strategies should be based on long-term thinking. Leveraging Customer Retention Strategies.

Customer Retention 75

Customer Retention Strategy Customer Centricity Social Media 75

Totango

FEBRUARY 7, 2019

Know your customer, personalize your communications, and proactively work toward a mutual journey of growth, and you’ll find your retention process becomes as reliable as a well-worn marriage. Customer retention is about the promise of continued growth. The Top 5 SaaS Renewal Best Practices. SaaS Renewal Best Practices.

Customer Retention 82

Customer Retention Lifetime Customer Customers Engagement 82

InMoment XI

OCTOBER 4, 2024

Here is how customer experience management helps make that possible for you: It enhances customer retention and loyalty. 83% of customers agree that they feel more loyal to brands that listen to their concerns and resolve their pain points. It increases revenue by bringing more sales from existing customers.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Optimove

MARCH 19, 2025

Guide to Advanced Customer Segmentation Download Now >> FDJ Uniteds MarTech Transformation to Positionless Marketing Rachel Parker and Georgi Pepelyankov (FDJ United) shared how Optimove helped them transform their CRM strategy to Positionless Marketing, streamlining global marketing efforts and achieving measurable uplift in performance.

Connections 52

Connections Marketing CRM Banking 52

Optimove

JULY 31, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: In this blog post, gain insights from expert marketers about five pillars to create effective strategies that boost customer retention. Marcel Martins , Head of Digital at Grupo Soma, a leader in the Brazilian fashion industry.

Customer Retention 59

Customer Retention Marketing Sports Entertainment 59

InMoment XI

NOVEMBER 15, 2023

Customer Churn Rate : Customer churn rate quantifies the percentage of customers who stop using a company’s product or service over a specific period, helping businesses gauge customer retention and identify potential issues. Integration facilitates a unified view of customer data across the organization.

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

SurveySensum

DECEMBER 27, 2024

Acquiring new customers is essential for growth, but retaining your existing ones is not only more cost-effective – its a proven way to boost profits. In fact, by increasing the customer retention rate by 5% , businesses find that they can grow their profits anywhere between 25-95%.

Technology 52

Technology Call Center Customer Satisfaction CRM 52

InMoment XI

AUGUST 6, 2024

Analyzing Customer Feedback: Customer experience dashboards can also aggregate and analyze customer feedback from various sources like surveys, reviews, social media, and support interactions. This helps businesses understand customer opinions and customer sentiment, identify common issues, and gauge overall satisfaction.

Customer Experience 221

Customer Experience Net Promoter Score How To Effort Score 221

InMoment XI

FEBRUARY 14, 2024

By offering seamless integration between online and offline channels, businesses can capture sales from customers who prefer to shop across multiple channels, resulting in increased revenue. One of the most important parts of the omnichannel customer experience is having all your data in one place. Schedule a demo today!

Omni-Channel 195

Omni-Channel Customer Experience Social Media Self Service 195

BirdEye

MARCH 3, 2025

For businesses, this approach increases engagement, improves the customer journey, boosts conversions, and builds stronger brand affinity, leading to higher sales and long-term customer retention. Choose a CRM with integrated marketing tools , so your marketing team can manage customer interactions from a single platform.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

Optimove

FEBRUARY 18, 2025

is an interactive online marketing agency that delivers online services in consumer advertising, customer support, customer retention and data analysis for online gambling operators globally. With Opti-X, KPAXs CRM and product teams gained full control over content personalization without requiring technical input.

Marketing 59

Marketing CRM Advertising Customer Retention 59

BirdEye

MARCH 3, 2025

For businesses, this approach increases engagement, improves the customer journey, boosts conversions, and builds stronger brand affinity, leading to higher sales and long-term customer retention. Choose a CRM with integrated marketing tools , so your marketing team can manage customer interactions from a single platform.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

Totango

JULY 8, 2022

However, it’s important to note that you can’t support a value-driven model by using unwieldy monolithic CS platforms, piecemeal CS solutions, or by trying to force-fit your CRM system. This leads to poor customer retention, slow growth, high churn rates and employee burnout. You need Totango.

Self Service 109

Self Service CRM Customer Retention Customer Journeys 109

SurveySparrow

FEBRUARY 22, 2024

Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Now, the next hurdle is finding the apt tool or software to help with retention. And that’s probably why you are here, right?

Customer Retention 52

Customer Retention Software Gamification e-support 52

Optimove

JULY 22, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: A CRM (Customer Relationship Management) Marketing strategy ensures brands deliver personalized, relevant communications for each customer’s journey. This post is a top-line guide for marketers to create an effective CRM strategy.

CRM 52

CRM Tips Strategy Marketing 52

SurveySensum

DECEMBER 30, 2024

From Insights to Action: Unlock the Power of Customer Feedback to Drive CX with SurveySensum! Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free 2. ChurnZero As one of the leading CustomerGauge alternatives, ChurnZero redefines how subscription businesses manage and elevate customer success.

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

Optimove

APRIL 8, 2019

By automatically personalizing, executing and evaluating a complete system of customer-data-driven campaigns, Optimove enables businesses to maximize customer engagement, loyalty, spend and lifetime value. Prepare to become a Retention Superhero! CRM Marketing Manager, Adore Me. growth in the number of active customers.”.

CRM 40

CRM Customer Retention Culture System 40

Optimove

JUNE 24, 2019

By automatically personalizing, executing and evaluating a complete system of customer-data-driven campaigns, Optimove enables businesses to maximize customer engagement, loyalty, spend and lifetime value. Prepare to become a Retention Superhero! CRM Marketing Manager, Adore Me. Head of CRM, Stitch Fix.

Survey 40

Survey CRM Multi-Channel Customer Retention 40

Optimove

FEBRUARY 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketing teams are under growing pressure to do more with lessmore campaigns, more personalization, more customer touchpointsall while working with smaller teams and fewer resources. Check out the agenda and secure your spot here.

Connections 52

Connections Marketing CRM Banking 52

BirdEye

JANUARY 16, 2024

Chaos would ensue, with dissatisfied customers and a disorganized staff. Here, a CRM integration would help, acting as the essential communication link that ensures everyone in the restaurant is on the same page. In this comprehensive guide, we will explore CRM integration in depth. Table of contents What is CRM integration?

CRM 59

CRM Management Social Media Customer relationships 59

Thematic

MARCH 30, 2025

Collecting and Integrating Customer Data Every data-driven decision starts with collecting the right information. That means gathering customer data from a range of sources—surveys, CRM systems, support tickets, social media, product usage, and more. Curious what your customer data is really saying?

Customer Insights 62

Customer Insights Data Analytics How To 62

CustomerSuccessBox

MAY 6, 2021

From the last couple of weeks, we’ve been writing about the importance of customer retention , key metrics to track and how Customer Success can help you drive retention, and whether your organization is ready to implement Customer success software. . Steps to implementing Customer Retention Software.

Customer Retention 52

Customer Retention Software Training Customer Success 52

Method:CRM

JULY 29, 2022

To provide the best customer experience, you need the right tools behind you, like customer relationship management (CRM) software. But with all the options available, which one is the best CRM for customer service? Read on for the best CRM tools for customer service in 2023 and beyond!

CRM 52

CRM Customer Service Self Service Knowledge Base 52

Optimove

NOVEMBER 25, 2018

Optimove is used by 300+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. growth in the number of active customers.”. Head of CRM, Stitch Fix. REQUEST DEMO.

CRM 76

CRM Customer Centricity Customer Retention Culture 76

ViiBE Blog

AUGUST 2, 2021

What is CRM integration and why is it useful? Call Center , Customer experience , Remote operations , Technology. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. ViiBE Blog. Natalia Barszcz.

CRM 52

CRM Call Center e-support Social Media 52

Optimove

MAY 1, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. growth in the number of active customers.”. Head of CRM, Stitch Fix. REQUEST DEMO.

Engagement 72

Engagement Marketing Multi-Channel CRM 72

Optimove

APRIL 6, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. growth in the number of active customers.”. Head of CRM, Stitch Fix. REQUEST DEMO.

Data 69

Data Marketing CRM Customer Centricity 69

Comm100

JUNE 1, 2022

In competitive industries, customer satisfaction can significantly impact business. Where organizations aren’t doing enough to differentiate their service from competitors, lower CSAT can lead to: Lower sales Poor customer retention and loyalty Bad worth of mouth. Lower engagement with prospects & customers .

Software 130

Software Multi-Channel Chatbots B2C 130

Totango

APRIL 6, 2023

To survive this tough “do more with less” climate, companies are turning to their customer success (CS) teams to ramp up their customer retention and expansion efforts. While CS is poised to be in the driver’s seat for retention and expansion, we believe that everyone across the enterprise plays a role in customer success.

Innovation 92

Innovation Video CRM Customer Success 92

Alliance by IFS

JANUARY 23, 2019

Sometimes, it’s more difficult to attract new customers than it is to keep your current ones happy. If you don’t have a proper CRM tool in place, keeping them happy could be a huge challenge. In addition to retaining customers, you need to be focused on up-sell and cross-sell opportunities. Customer Retention Rate.

ROI 85

ROI Software Video Call Center 85

SurveySensum

DECEMBER 24, 2024

GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5 Alchemer Survey customization Integration with CRM and ERP software Collaborator $55 per month Professional $165 per month Full access $275 per month 4.4

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

ViiBE Blog

AUGUST 25, 2021

How can you measure customer satisfaction? CRM , Customer experience. Have a strong customer service strategy and different features in place, such as an active contact center, an email help desk, AR and video assistance , as well as 24/7 social media support and a live chat. Request a free demo. ViiBE Blog.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Effort Score 98