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By using AI text analytics to identify customer-reported service gaps, companies can optimize agent training programs, leading to higher first-contact resolution rates and increased customer satisfaction. Can AI text analytics integrate with my existing customerservice tools? It sure can!
An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Leslie O’Flahavan. Marsha Collier.
An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Leslie O’Flahavan. Marsha Collier.
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