Lumoa

APRIL 28, 2024

Their versatile platform goes beyond CX and offers solutions for employee experience, market research, and product feedback. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Lumoa turns the traditional approach upside down.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Thematic

SEPTEMBER 24, 2024

Generative AI : This advanced technology can create summaries, generate insights, and even predict future trends based on the feedback data. It helps businesses to not only understand customer sentiment but also anticipate future customer needs and preferences. This can limit its value in providing a complete customer view.

Voice of Customer 62

Voice of Customer Analytics Tools Strategy 62

West Monroe

FEBRUARY 8, 2019

CX leaders will be successful by connecting customer experience and employee experience metrics to operational metrics, ultimately tying to business outcomes (think Balanced Scorecard). Trend #3: Continuing to improve the employee experience.

Trends 45

Trends Self Service Employee Experience Metrics 45

Qualtrics

FEBRUARY 17, 2020

You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping Experience Management professionals reach new heights in customer , product , brand , and employee experience. Employee engagement in action.

Government 34

Government Leadership Employee Experience Automotive 34

Qualtrics

FEBRUARY 17, 2020

There’s every angle covered at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping CX professionals reach new heights in customer , product , brand , and employee experience. Get hands on with the technology.

Customer Experience 29

Customer Experience B2B Leadership Government 29

Qualtrics

FEBRUARY 18, 2020

Get hands on with the technology. Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11. Customer Experience - 14:00 // Thurs, March 12. Experience Management - 16:00 // Thurs, March 12. Your frontline employees know your customers better than anyone.

Government 29

Government Leadership Roadmap Culture 29

Qualtrics

FEBRUARY 18, 2020

Get hands on with the technology. Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11. Customer Experience - 14:00 // Thurs, March 12. Experience Management - 16:00 // Thurs, March 12. Your frontline employees know your customers better than anyone.

Omni-Channel 29

Omni-Channel Government Leadership Social Media 29