ECXO

MARCH 6, 2025

Some organizations create a detailed CX roadmap that estimates improvements in metrics like net retention rate, customer lifetime value, or average deal size as experience enhancements roll out. Leveraging Technology and Data for CX Smart use of technology and data is a powerful enabler of better B2B customer experiences.

B2B 339

B2B Customer Journeys How To Effort Score 339

Thematic

APRIL 1, 2025

CRM and Sales Data: Purchase histories link customer value to feedback. Market Research & Focus Groups: Provide deeper context around customer needs. This cheat-sheet will help everyone understand different customer voices. Customer feedback is a goldmine for improving products or services.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

Confirmit

JULY 29, 2020

What’s the plan with the roadmap? Often, answers won’t be available immediately (R&D people do tend to insist on having time to work on those pesky roadmaps!) Huge CRM players and some company called Microsoft are getting in on the action too. Voice of the Customer Voice of the Employee Market Research Company.

Roadmap 59

Roadmap Infographics Course CRM 59

ChurnZero

JUNE 14, 2023

Don’t let your customer success team go into 2023 with substandard tools. You wouldn’t expect your sales team to sell without their CRM or your marketers to drive leads at scale without marketing automation. Every downturn is different, but the need to know and understand your customers is constant. While 83.1%

Customer Success 52

Customer Success Competitive Advantage Roadmap Customer Voice 52

DCX

SEPTEMBER 22, 2024

The New Business Imperative The Dark Side of the Experience Economy AI Whisperers: Tuning into Customer Voices in the Digital Noise Your First 100 Days as a CX Leader Fail Daring Greatly Enjoy! If you’re serious about getting everyone on the same page, this is your roadmap!

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

The New Business Imperative The Dark Side of the Experience Economy AI Whisperers: Tuning into Customer Voices in the Digital Noise Your First 100 Days as a CX Leader Fail Daring Greatly Enjoy! If you’re serious about getting everyone on the same page, this is your roadmap!

Sports 52

Sports Social Media Roadmap Feedback 52

SmartKarrot

DECEMBER 22, 2021

Role: Director of Customer Experience Location: Boulder, CO, US Organization: Red Dot Storage As a Director of Customer Experience, you will oversee strategy for enhancing the customer experience across all touchpoints on the customer journey. Thorough management and usage of the internal CRM. Apply here: [link].

Customer Success 3

Customer Success Roadmap Touchpoint Metrics 3