Calabrio

MARCH 4, 2025

But meanwhile, specialized solutions like self-scheduling tools , gamification, and automated quality management may be required to deliver real impact. Open APIs and integrations with other business systems (CRM, marketing automation, HR and back office systems, etc.) are necessary to create a seamless flow of information.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Gamification 69

Gamification Sports Multi-Channel CRM 69

Optimove

MARCH 6, 2025

Additionally, integrating rewards, gamification, and emotional brand connections enhances customer loyalty and keeps shoppers engaged over time. Rewards and Gamification A structured loyalty program with clear rewards drives repeat purchases. Read more about AI-orchestrated gamification here.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 59

Gamification Multi-Channel Sports CRM 59

Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more.

Gamification 40

Gamification CRM Touchpoint Customer Journeys 40

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our Partner Ecosystem offers live demos and real-world examples highlighting how these collaborations can help you deliver top-tier player experiences and drive deeper engagement.

CRM 59

CRM Gamification ROI Loyalty 59

Optimove

JANUARY 28, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: OptiLive is a game-changer for scaling CRM-powered live sports marketing and creating memorable experiences that drive results. OptiLive is a cutting-edge solution from Optimove that enables sportsbook operators to execute CRM-powered live sports marketing at scale.

Sports 59

Sports CRM Gamification Tips 59

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

Optimove

DECEMBER 17, 2024

. #4 – Gamify the Festive Fun Bring the fun holiday spirit alive with AI-Orchestrated Gamification , to make every interaction even more enjoyable and rewarding. By capitalizing on the increased activity during the festive period and leveraging Optimoves CRM marketing tools, operators can turn seasonal players into loyal customers.

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

UJET

NOVEMBER 3, 2020

Using a combination of real-time responses to customer questions and historical customer data stored in your CRM (customer relationship management) tool, intelligent routing predicts customer needs to route calls appropriately. After a call, agents spend extra time copying notes to your CRM tool. AI Streamlines Agent Training.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

Optimove

SEPTEMBER 16, 2024

Implement gamification and loyalty programs for deeper player engagement. Personalization and CRM Best Practices European lotteries excel in using customer data to offer personalized experiences. Loyalty Programs and Gamification European lotteries have embraced loyalty programs and gamification to deepen player engagement.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

UJET

NOVEMBER 3, 2020

Using a combination of real-time responses to customer questions and historical customer data stored in your CRM (customer relationship management) tool, intelligent routing predicts customer needs to route calls appropriately. After a call, agents spend extra time copying notes to your CRM tool. AI Streamlines Agent Training.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

SurveySparrow

FEBRUARY 22, 2024

Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. The platforms include but are not limited to CRM, email marketing tools, and payment gateways. Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo?

Customer Retention 52

Customer Retention Software Gamification e-support 52

Playvox

NOVEMBER 15, 2022

Out-of-the-box WFM integrations with telephony, CRM, HR, payroll, and calendar systems – along with the ability to leverage open APIs – let customer support centers pull data quickly and accurately. Making things fun with gamification. Request a demo of Playvox Workforce Management today. . Encouraging collaboration.

ROI 86

ROI Software Management Contact Center 86

BirdEye

NOVEMBER 20, 2023

When looking for the best referral marketing software, there’re a few key qualities to keep in mind: Seamless integration: The software should easily work with your existing tools, like your CRM or email platform. Watch the Free Demo Now. Referral Rock Referral Rock integrates seamlessly with a range of marketing tools and CRM systems.

Software 64

Software Marketing Multi-Channel e-support 64

CustomerSuccessBox

MAY 11, 2021

SalesScreen combines gamification with data visualization to keep modern sales teams motivated and engaged. Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The integration with the customer technology stack ( product telemetry, CRM, support, Billing, Analytics, etc were done).

Gamification 52

Gamification Touchpoint CRM Customer Success 52

Playvox

APRIL 27, 2023

Gamification: Sometimes Work Can Be Fun And Games Contact center gamification includes a wide variety of strategies and programs designed to introduce friendly competition, social recognition, and a sense of progression into the day-to-day activities of your agents. The gamification software Kahoot!,

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. After creating your preferred survey you can distribute it to those platforms where your customers are like WhatsApp, Email, SMS, in-app, CRM, and more. It uses gamification to encourage participation and gather valuable insights from B2B clients.

B2B 52

B2B Tools Feedback Comparison 52

SurveySparrow

NOVEMBER 19, 2021

CRM & Marketing Automation – ActiveCampaign. As the world’s leading CRM software, there’s a lot you can do with Salesforce. For example, their core CRM platform, Customer 360, uses digital workflows and apps to bring together sales teams, service teams, marketing, commerce, IT, and analytics. Pricing: Free.

CRM 52

CRM Social Media Gamification Software 52

SurveySparrow

JANUARY 2, 2023

3 Zoho CRM. One of the direct Drift competitors, Zoho CRM focuses on providing small to mid-sized businesses contact management, sales funnels, and omnichannel customer interaction solutions at extremely affordable prices. So, In totality, Zoho CRM goes above and beyond Drift and many of its alternatives, too. It’s all yours….

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

SurveySparrow

JANUARY 2, 2023

3 Zoho CRM. One of the direct Drift competitors, Zoho CRM focuses on providing small to mid-sized businesses contact management, sales funnels, and omnichannel customer interaction solutions at extremely affordable prices. So, In totality, Zoho CRM goes above and beyond Drift and many of its alternatives, too. It’s all yours….

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

SurveySparrow

DECEMBER 15, 2021

Are you tired of toggling between your Gmail and CRM? Sync CRM data between Salesforce and Google Sheets. Breadwinner also offers a free trial and demo. Boost content engagement with learning plans, gamification, leaderboards, and badges. The G Suite Salesforce integration solves that for you. Key Features. Key Features.

Gamification 52

Gamification CRM Training Financial 52

SurveySensum

OCTOBER 12, 2023

Limited Integrations Integration of feedback management platforms with different CRM and data analytics tools is a must. Best Features The platform uses gamification to enhance user experience Track important metrics like NPS, CSAT, CES , and many more. Improve Your Customer Experience With SurveySensum Request a Demo

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

OCTOBER 17, 2023

Consider whether the tool can integrate with your existing systems , such as CRM. Check whether the tool provides free trials and demos. Enhance Your Customer Satisfaction & Retain Customers – Request a Demo 6. Enhance Customer Satisfaction of Your Business With SurveySensum – Request a Demo 11.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

NOVEMBER 10, 2023

Integrations: Check if the tool seamlessly integrates with your other existing tools like CRM, ticketing software, etc. It employs gamification elements to enhance user experience. Listen to Your VOC & Improve Your Website CX – Request a Demo 6. Improve Your Website User Experience With SurveySensum Request a Demo

User Experience 52

User Experience Tools Feedback Analysis 52

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Beware the trap of tight layouts and bottlenecks.

Retail 78

Retail Engagement Strategy Customer Experience 78

Playvox

JUNE 22, 2023

Incorporate gamification and other engagement tactics to boost retention of content. Investments in technology solutions, including those integrated with customer relationship management (CRM) software can help with this automation. Want to learn more about key call center efficiency metrics?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

ChurnZero

SEPTEMBER 22, 2023

I was able to find a good link for my community where we said, if we look at our CRM software and we look at the happiness of customerswhether they’re satisfied or not satisfied and a churn riskhow is that affected if they have someone in the community? or Get a demo, things like that. There have been studies on this.

Customer Success 52

Customer Success Video Customers ROI 52

Optimove

JANUARY 13, 2025

With new innovations like AI-orchestrated gamification, real-time engagement tools, and advanced CRM strategies, youll gain the insights needed to deliver unparalleled player experiences and drive business growth. Our booth, #4A34 in Hall 4, is designed to immerse you in the future of CRM. Whats New This Year?

CRM 52

CRM Gamification Sports Innovation 52

Optimove

NOVEMBER 25, 2024

This involves leveraging CRM platforms to manage cross-channel customer journeys, using AI to determine the best channel and timing for each interaction. Enhanced loyalty programs integrated with gamification elements and personalized rewards will encourage repeat purchases and foster deeper customer engagement.

Trends 108

Trends Technology Tips Marketing 108

Optimove

JANUARY 8, 2025

Take the next step with our CRM marketer evolution curve Download Now Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more In 2024, marketers zeroed in on CRM Marketing strategies that redefined customer engagement and set new industry standards.

Gamification 52

Gamification CRM Tips Trends 52

SurveySensum

NOVEMBER 22, 2024

Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 6. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52