Optimove

JUNE 24, 2019

CRM Marketing Manager, Adore Me. Working with Optimove has really changed our mentality, our culture, our approach to CRM and customer marketing. In the current Attention Deficit Disorder generation, CRM marketers need to connect with individual customers in the right way, in realtime. “In Head of CRM, Stitch Fix.

Survey 40

Survey CRM Multi-Channel Customer Retention 40

InMoment XI

SEPTEMBER 16, 2024

Therefore, email remains one of the most reliable channels for organizations to gather customer feedback. Organize and respond to feedback The first step to effective feedback management is organizing the patient feedback coming from various channels. Schedule a demo today to see how you can get started!

Feedback 195

Feedback Healthcare Hospitality Wait Times 195

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. For more insights, contact us to Request a Demo.

Gamification 59

Gamification Multi-Channel Sports CRM 59

SurveySensum

SEPTEMBER 30, 2024

The tool provides end-to-end CX solutions – from creating customized and multilingual surveys with DIY capabilities to gathering feedback via multiple channels and analyzing them with AI capabilities to derive actionable insights and make data-driven decisions. Pricing Starts at Rs. 1,199 per User/Month.

Feedback 52

Feedback Multi-Channel Touchpoint Social Media 52

Optimove

FEBRUARY 22, 2024

Terminal X , Israel’s pioneering multi-brand e-commerce platform fashion site, partnered with Optimove to enhance customer segmentation and personalization. The retailer needed a Multi-Channel Marketing Hub (MMH) to improve email automation and deliver more relevant messages to customers.

Sales 69

Sales Multi-Channel Fashion eBook 69

Optimove

JUNE 5, 2024

The #1 CRM Marketing Solution for CFD & Forex Trading In the dynamic world of online trading, staying ahead means mastering the art of customer engagement. With Optimove’s CRM Marketing Platform , reimagine retention strategies and transform demo traders into lifelong advocates through an innovative, personalized engagement strategy.

Multi-Channel 40

Multi-Channel CRM Retail User Experience 40

Optimove

AUGUST 15, 2024

This reinforced our ability to drive efficiency for cross-channel marketers both in their day-to-day work (Process and Workflow) and their overall business (Organizational Improvement). Optimove’s focus on decisioning and data management positions us well for organizations seeking to integrate their CRM and email marketing needs.

Marketing 64

Marketing Multi-Channel Effort Score Innovation 64

BirdEye

OCTOBER 10, 2024

This is even more critical for multi-location enterprises, which handle hundreds of customers across numerous locations daily. This blog post will help you master enterprise reputation management and grow your multi-location brand. Business reputation is one of the key drivers of revenue and brand strength in a competitive market.

Strategy 52

Strategy Multi-Channel Management Social Media 52

Uniphore

JANUARY 4, 2022

Get a Demo. Get a Demo. Analyze Analytics and insights from 100% of interactions across all channels. Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role. Conversational AI. Emotion AI. Speech Analytics. Our Mission.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Optimove

SEPTEMBER 16, 2024

Focus on cross-channel marketing to reach diverse audiences. Personalization and CRM Best Practices European lotteries excel in using customer data to offer personalized experiences. By leveraging CRM systems, they create targeted promotions, personalized offers, and reward programs that are tailored to individual player preferences.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

BirdEye

MARCH 4, 2024

In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. API integrations allow dripping across multiple channels like email, SMS, or web ads. Watch the Free Demo Now. Today’s marketers understand this well. Drive more revenue.

Marketing 111

Marketing How To Multi-Channel Tips 111

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The company started out as a survey tool for academics and has grown into a multi-product feedback software. More than 80% of business leaders see customer experience as a growing priority in 2024.

Self Service 195

Self Service Customer Journeys Feedback Multi-Channel 195

Retently

MARCH 26, 2024

Its ability to integrate seamlessly with other tools and platforms within your tech stack (like CRM systems, ecommerce marketplaces, data analysis tools, or marketing software) is crucial. Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.)

Survey 78

Survey Multi-Channel Effort Score Analysis 78

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Optimove

AUGUST 12, 2024

Real-time Orchestration : Brands’ gamification campaigns are orchestrated and activated alongside all other CRM marketing campaigns. To learn more about Optimove’s AI-orchestrated gamification, contact us to request a demo.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

BirdEye

JUNE 5, 2024

Reaching customers safely via their preferred channel : SMS is one of the most preferred communication channels for patients. Messages sent through ordinary text messaging channels are insecure and prone to interception via third-party service providers. Watch the Free Demo Now. See Pricing FREE DEMO 4.

Healthcare 59

Healthcare Multi-Channel Hospitality Self Service 59

BirdEye

AUGUST 6, 2024

Overview of Birdeye and Chatmeter About Birdeye Birdeye is the leading AI-powered reputation and social media management platform for multi-location businesses. About Chatmeter Chatmeter is a multi-location intelligence platform that offers a range of features for businesses. Reputation management : Offers real-time customer insights.

Comparison 59

Comparison Multi-Channel Management Social Media 59

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

Journey maps identify critical customer touchpoints , including offline and online channels and touchpoints. UXPressia : This customer experience mapping and management platform enables multiple views, like an integrated multi-persona journey and individual journeys. Data collection : Which channels can the tool extract data from?

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

BirdEye

MAY 24, 2024

Integrations Birdeye boasts a strong integration ecosystem, seamlessly connecting with over 3,000 third-party applications across CRM systems, marketing tools, and business management software. Podium doesn’t offer any direct feedback channel, potentially leading to more negative reviews being visible online.

Social Media 64

Social Media Multi-Channel Comparison Analysis 64

InMoment XI

JANUARY 17, 2024

A Multi-Channel Strategy is Essential To validate their booking decisions, travel buyers are navigating multiple digital channels to conduct research and find solutions that are suited to their needs. Today’s consumers expect seamless and convenient interactions across multiple channels.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

BirdEye

AUGUST 9, 2024

Birdeye: Key features Birdeye’s extensive BirdAI-powered product suite includes: Reviews : Automated review generation, AI-powered review responses, templated review responses, review management, and review sharing across social and other marketing channels. Pages : Local SEO microsite with location and department-specific business details.

Comparison 59

Comparison Social Media Multi-Channel Survey 59

BirdEye

JANUARY 25, 2024

Reviews can also be repurposed for various channels and become one of your best marketing tools. Make Multi-Location Social Media Management a Breeze Want to see the impact of Birdeye on your business? Watch the Free Demo Now. Request a demo today to learn more. Reviews are the modern-day word of mouth.

Social Media 110

Social Media Brands How To Multi-Channel 110

SurveySparrow

FEBRUARY 22, 2024

Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. Multi-Channel Feedback Collection Reach out to customers across multiple channels with SurveySparrow’s multi-channel feedback collection feature.

Customer Retention 52

Customer Retention Software Gamification e-support 52

Comm100

JUNE 1, 2022

Today’s consumers prefer live chat over any other channel. Looking at the reasons that customers prefer live chat to other communication channels, the top three all speak to the benefits over traditional phone support: They get an immediate response They can multi-task while responding to live chat messages It’s convenient and easy to use.

Software 130

Software Multi-Channel Chatbots B2C 130

BirdEye

NOVEMBER 20, 2023

Benefits of doing referral marketing A whopping 83% of individuals trust referrals or recommendations from friends and family more than any other marketing channel. Watch the Free Demo Now. When it comes to B2B companies, the conversion rate for referrals stands at 11%, surpassing the average across all industries. Look no further.

Software 64

Software Marketing Multi-Channel e-support 64

BirdEye

AUGUST 12, 2024

Social Media Management : Manage, publish, and schedule posts across multiple social media channels to maintain a consistent and engaging online presence. Companies prioritizing customer experience across multiple digital channels. How does Birdeye handle multi-location management? What kind of integrations does Birdeye offer?

Comparison 59

Comparison Social Media Multi-Channel Analysis 59

BirdEye

MAY 24, 2024

Integrations Birdeye boasts a strong integration ecosystem, seamlessly connecting with over 3,000 third-party applications across CRM systems, marketing tools, and business management software. Podium doesn’t offer any direct feedback channel, potentially leading to more negative reviews being visible online.

Social Media 52

Social Media Multi-Channel Comparison Analysis 52

SurveySensum

AUGUST 21, 2024

Track important metrics and analyze customer data to gain insights into your customer’s expectations, preferences, pain points, etc, and tailor their journeys accordingly Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2. G2 Review : 4.7/5

Customer Journeys 52

Customer Journeys Analytics Tools Touchpoint 52

SurveySensum

MARCH 20, 2024

Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2. It also offers CRM Integration with support tickets. Zoho CRM Plus Zoho CRM Plus is one of those customer experience management software companies that enables you to streamline your marketing, sales, and customer support procedures.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

NobelBiz

OCTOBER 2, 2023

Essential Components of a Contact Center Ticketing System Unified Interface: Provides agents with a consolidated view of customer interactions across all channels, allowing for seamless transitions and cohesive communication. Unlock the power of supervision— request a demo today ! Experience the future of contact center efficiency.

System 105

System Contact Center Contact Center Software Social Media 105

BirdEye

JANUARY 5, 2023

Online reputation manager skill set Technical knowledge for an online reputation manager The day-to-day of an online reputation manager Public relations and reputation management working together Why multi-location companies need to manage their online reputation FAQs of an online reputation manager Birdeye: All-in-one online reputation management.

Company 98

Company Management Multi-Channel Social Media 98

SurveySensum

SEPTEMBER 14, 2023

5) HelpStack Multi-Channel Support In-App Knowledge Base Customizable Widgets Contact their team Contact their team 3.9 (5) Effortless Integration Multi-Service Compatibility Real-Time Engagement Free trial available Starts at $29/month 4.3 (5) 5) Doorbell.io 5) Doorbell.io

Tools 52

Tools Feedback Multi-Channel Social Media 52

Optimove

JUNE 19, 2024

Journey Orchestration helps marketers set goals and apply relevant customer insights for audience segmentation; it also helps them manage and plan the timing and sequencing of channels for multichannel marketing campaigns and journeys. The CRM Marketer Evolution Curve’s Guide Learn about the 5 stages of a marketer’s evolution.

Customer Journeys 52

Customer Journeys Touchpoint Multi-Channel ROI 52

Optimove

MAY 1, 2019

CRM Marketing Manager, Adore Me. Head of CRM, Stitch Fix. Director of Digital Marketing & CRM, Paul Stuart. Working with Optimove has really changed our mentality, our culture, our approach to CRM and customer marketing. Director of CRM, Rush Street Interactive. REQUEST DEMO. Josselin Petit-Hoang.

Engagement 72

Engagement Marketing Multi-Channel CRM 72

Kayako

JULY 4, 2016

Customers expect 24/7 availability and an uninterrupted conversation, even as they switch between their favorite channels—from Twitter to email, from email back to your Help Center—without thinking twice or worrying about what might fall through the cracks. The reality is that businesses are now struggling to keep up with their customers.

Customer Service 163

Customer Service Meeting Multi-Channel CRM 163

BirdEye

AUGUST 8, 2024

Review marketing: Birdeye amplifies online reputation by cross-posting reviews to social media and showcasing them through various channels, including widgets, Google Seller Ratings, and its microsite. Watch the Free Demo Now. See Pricing FREE DEMO 11. Can Birdeye integrate with my existing CRM and marketing tools?

Comparison 59

Comparison Social Media Multi-Channel Tools 59

Thematic

SEPTEMBER 19, 2024

Capturing VoC involves collecting and analyzing customer feedback through various channels. Data integration and VoC tools Another essential feature of VoC tools is integrating feedback data with other business systems , such as CRM, marketing automation , and customer service platforms.

Voice of Customer 62

Voice of Customer Tools Social Media Analysis 62