ViiBE Blog

AUGUST 11, 2021

Call Center , CRM , Customer experience. Customer Relationship Management (CRM) software helps centralize the marketing, sales, and after-sales services related to products. A CRM can track who a customer interacted with and their overall satisfaction. Like ViiBE, many CRM solutions are also moving to the cloud.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

AUGUST 18, 2021

CRM , Customer experience. Next, your research continues with customer data taken from Customer Relationship Management (CRM) software. CRM software can show you what your customers are looking for by showing you what kinds of marketing campaigns and products they respond well to. ViiBE Blog. Insurance , Retail , SMB.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

ViiBE Blog

JUNE 3, 2021

CRM software like Zendesk is an often used tool for customer service. ViiBE is a download-free video call software that was designed from the ground up for business. ViiBE also integrates into different CRM ticketing systems, giving you the freedom to use whichever ticketing solution you like. CRM systems. Contact us!

Software 52

Software CRM Knowledge Base First Call Resolution 52

ViiBE Blog

JUNE 1, 2021

Self-service reduces support call volume, but video or text chat service options give frustrated customers a helping hand. What are the benefits to customers of self-servicing CRM applications? Self-servicing CRM applications like Zendesk, Salesforce, and Microsoft Dynamics allow companies to manage customer relationships better.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

MAY 13, 2021

These centers communicate with customers exclusively by making and receiving telephone calls. The software running these centers can vary, but important metrics are Average Handling Time , First Call Resolution Rate, and Net Promoter Score. How to use call center technology effectively? Contact Center.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

Eptica

OCTOBER 20, 2022

Par exemple, vous pouvez fournir des liens vers des documents pertinents ou vers les heures d'ouverture de votre centre de contact, ce qui peut permettre aux clients de trouver des réponses sans avoir à attendre une réponse. Exemples : First call resolution : il s'agit des cas où le problème est résolu après un seul appel.

Self Service 62

Self Service e-support First Call Resolution Chatbots 62

ViiBE Blog

FEBRUARY 28, 2022

Therefore, CRM specialists have to be empowered with tools that would provide rapid solutions and increase customer satisfaction. Combining the meaning of the two words “collaborative” and “browsing”, co-browsing is a way to allow CRM experts to help clients in real-time. What is co-browsing?

CRM 52

CRM First Call Resolution ROI Return on Investment 52

NobelBiz

FEBRUARY 22, 2023

Badly trained call center agents, information fragmentation across systems, a non-existent or poorly documented knowledge base, numerous individuals managing the same issue, and so on. Shorter calls equate to more calls per agent and higher income. How can technology be used to drive low AHT?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

Badly trained call center agents, information fragmentation across systems, a non-existent or poorly documented knowledge base, numerous individuals managing the same issue, and so on. Shorter calls equate to more calls per agent and higher income. How can technology be used to drive low AHT?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

Call Experts

OCTOBER 19, 2023

Average Handling Time (AHT): AHT measures the average time it takes for a call center agent to resolve a customer’s issue from the moment the call is answered to its conclusion. Lower AHT indicates quicker issue resolution. High FCR rates reflect efficient problem-solving.

Call Center 59

Call Center Net Promoter Score NPS Average Handle Time 59

NobelBiz

APRIL 5, 2022

Provide your agents with right technologies In a call center, it’s the same thing. Improve your staff management Agents who can handle calls more quickly and effectively can better satisfy the requirements of callers, resulting in improved first-call resolution rates and increased customer satisfaction.

Contact Center 52

Contact Center Call Center First Call Resolution How To 52

ViiBE Blog

FEBRUARY 28, 2022

Therefore, CRM specialists have to be empowered with tools that would provide rapid solutions and increase customer satisfaction. Combining the meaning of the two words “collaborative” and “browsing”, co-browsing is a way to allow CRM experts to help clients in real-time. What is co-browsing?

e-support 52

e-support CRM ROI First Call Resolution 52

CSM Magazine

FEBRUARY 21, 2022

When your customer interacts with an AI-enabled chatbot on any platform like your website or a social media channel, the bot offers a resolution. It employs natural language processing and identifies the intention, compares the question to documented FAQs or cases it has settled effectively in the past. Annotations.

Omni-Channel 52

Omni-Channel Self Service Tools Customer Experience 52

Call Experts

APRIL 8, 2024

Average Handling Time (AHT): AHT measures the average time it takes for a call center agent to resolve a customer’s issue from the moment the call is answered to its conclusion. Lower AHT indicates quicker issue resolution. High FCR rates reflect efficient problem-solving.

Call Center 52

Call Center Net Promoter Score NPS Average Handle Time 52

Pointillist

MARCH 20, 2019

Systems that may need improvement include database management systems, CRM systems, analytics tools, and self-service applications among others. Interview top executives, attend town-hall meetings and comb through important documents like annual reports to ensure you are aligned with the key metrics and goals that matter for your business.

ROI 59

ROI Customer Experience Self Service How To 59

Magellan Solutions

MARCH 10, 2022

We suggest that you keep detailed process documentation that you update at regular intervals. This can lead to longer handle times and lower customer-centric metrics like first-call resolution (FCR), customer satisfaction (CSAT), customer effort score (CES), and Net Promoter Score (NPS). Vague Clarity Of Task Areas .

Financial 40

Financial Net Promoter Score Tips Effort Score 40

NobelBiz

AUGUST 11, 2022

Of course, this translates into better cost-per-minute rates, better coverage, and faster resolutions when it comes to downtimes or any other infrastructure-related issue. As a matter of fact, NobelBiz scores one of the highest First Call Resolutions in the entire industry.

Contact Center 52

Contact Center Call Center Multi-Channel Abandon Rate 52