Comm100

FEBRUARY 5, 2018

CRM Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. These are common types and functions of customer engagement software: CRM Software. PR Software.

Social Media 171

Social Media CRM Self Service Software 171

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. Emotion Drives Engagement : Personalized, emotion-led messaging (e.g.,

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Optimove

AUGUST 10, 2020

CRM in gaming is a different breed. Read on for a few quick, proven, gaming-CRM campaign ideas, or click here to download all 6 of them. Read on for a few quick, proven, gaming-CRM campaign ideas, or click here to download all 6 of them. The post Spice Up Your CRM Gaming Campaigns appeared first on Optimove.

CRM 111

CRM Groups Communication Measurement 111

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. When you buy the wrong CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) system at work, you could be fired. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.

Customer Relationship Management 317

Customer Relationship Management NPS CRM Loyalty 317

Optimove

MARCH 23, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: Optimove Connect 2025 honored the best in CRM marketing brands, teams, and individuals who are leading the way with data-driven, AI-powered, and Positionless Marketing strategies. Congratulations to all the 2025 winners for pushing CRM marketing into the future.

CRM 52

CRM Meeting Marketing Tips 52

Optimove

FEBRUARY 19, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Customer expectations are evolving, and staying ahead means learning from the best. The CRM Marketer Evolution’s Curve Guide Download this guide to learn about the 5 stages of a marketer’s evolution.

Case Study 52

Case Study CRM Study Connections 52

InMoment XI

OCTOBER 31, 2024

With its ability to integrate with CRM systems and organize feedback in a central place, it simplifies the process of gathering and analyzing customer data. Download Now Calls Handled This simple metric counts the total number of calls handled by the call center within a given period.

Call Center 195

Call Center Metrics Self Service Effort Score 195

Optimove

NOVEMBER 24, 2020

Welcome to another episode of PostFunnel Insider, Optimove’s series of CRM know-how, tips, news, and analysis videos. The post CRM Hack: Cross-Selling Between Platforms appeared first on Optimove. Last month, we presented you with three the Ws of cross-sell – why, who, and when to cross-sell. How to Do It.

CRM 97

CRM Video Analysis Tips 97

Comm100

JANUARY 5, 2022

CRM integration . Your live chat solution channel should be able to integrate with popular CRM platforms such as Salesforce or Microsoft Dynamics, turning your CRM into a true knowledge hub. For a more comprehensive guide into buying live chat software, download this free guide: The Live Chat Buyer’s Guide.

Government 245

Government CRM eBook Software 245

Optimove

JULY 27, 2020

Read on to discover the simplicity of it or go ahead and download all four ways to leverage your data here. Going from data to insight to action should be possible for any brand, start now by downloading the full use case here , Or contact us to get started today. It’s even more simple than it might sound ?? The Insight.

CRM 98

CRM Tips Retail Analysis 98

Storyminers

JULY 2, 2020

Poll the audience and then send the equivalent of a landing page and free download to your audience. Tie your website to your CRM. If you don’t have a CRM (customer relationship management) system, get one–even if you’re just starting out. All of this means you have to put a number of deadlines in your CRM or event checklist.

Customer Journeys 246

Customer Journeys CRM Retail Video 246

Optimove

NOVEMBER 18, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove’s recognition in The Forrester Wave : Cross-Channel Marketing Hubs, Q4 2024 highlights its strength as a solution for digital-first marketers who need a customer-led, orchestration-oriented marketing tool.

Marketing 59

Marketing e-support CRM Loyalty 59

Optimove

FEBRUARY 6, 2025

See the difference control groups make in this guide Download Now Optimove Insights’ analysis of over 1.28 A DIY Approach to Calculating your Customer LTV Download Now In summary The post-NFL season is make or break for retention. The solution? Calculate Your Customers LTV!

Sports 75

Sports Tips CRM Groups 75

Kustomer

JULY 12, 2022

They’re utilizing the most impactful technology solutions to steer customer service and support with customer relationship management (CRM). The CRM is the heart of the omnichannel CX strategy by providing a centralized location in which to collect and access data from every customer interaction across every channel and with every agent.

Omni-Channel 93

Omni-Channel CRM Culture Training 93

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. The result?

Connections 52

Connections Gamification Marketing CRM 52

Optimove

APRIL 8, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Creating personalized, dynamic promotions used to mean hours of manual workmarketers had to run complex bonus calculations, build campaign logic from scratch, and monitor spend with tedious spreadsheets.

Loyalty 52

Loyalty CRM Groups Tips 52

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025!

Connections 52

Connections Marketing CRM Banking 52

TechSee

JUNE 16, 2021

Make sure the chosen visual assistance solution offers off-the-shelf integrations with the organization’s existing CRM/FSM and enables launch with single sign on to make it easier for employees to use it and to quickly access data relevant to each customer. Visual assistance adoption case study: European Telecom.

ROI 251

ROI Case Study Strategy Wireless 251

Optimove

APRIL 15, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: April 15th might be Tax Day in the U.S., The CRM Marketer Evolution’s Curve Guide Download this guide to learn about the 5 stages of a marketer’s evolution. Discover which level you are on and how you can move up.

Marketing 52

Marketing CRM Analysis Tips 52

Optimove

MARCH 31, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. Traditional segmentation methods cant keep up. Its predictive.

CRM 52

CRM Fashion Exercises Groups 52

Optimove

OCTOBER 28, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gartner results validate that Optimove is the visionary leader in building solutions to empower marketers to deliver highly personalized and relevant multichannel customer journeys. The vision of AI-led marketing is a hallmark of Optimove.

Marketing 52

Marketing CRM Report ROI 52

Optimove

DECEMBER 9, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gamification has evolved from a buzzword into a cornerstone of player engagement strategies. By seamlessly integrating gamification elements with CRM data, marketers can boost retention, increase customer lifetime value, and create loyal communities.

Gamification 52

Gamification Engagement Sports CRM 52

Optimove

NOVEMBER 3, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: The Heptagon Awards are back, celebrating the best in CRM marketing. Each year, the Heptagons recognize standout CRM campaigns, teams, and individuals who excel in driving customer-led growth. CRM Executive of the Year : Laura L.

CRM 52

CRM Conference Touchpoint Loyalty 52

Optimove

NOVEMBER 6, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Ensuring emails reach your target audience is crucial for successful holiday campaigns. The CRM Marketer Evolution’s Curve Guide Download this guide to learn about the 5 stages of a marketer’s evolution.

CRM 52

CRM Engagement Marketing Report 52

Kustomer

JULY 18, 2022

The benefits of upgraded customer relationship management (CRM) software are immeasurable. With 72% of consumers expecting their problems to be solved instantly upon contacting customer service, you need a CRM that can keep pace with increasingly complex consumer preferences. Features of a Modern CRM and Chatbots.

Chatbots 88

Chatbots CRM Connections Multi-Channel 88

AWS Machine Learning

DECEMBER 11, 2024

Since that time, thousands of active users have asked hundreds of thousands of questions through Field Advisor, which we have embedded in our customer relationship management (CRM) system, as well as through a Slack application. The following screenshot shows an example of an interaction with Field Advisor.

Sales 98

Sales Customer Engagement Engagement Knowledge Base 98

MyCustomer

NOVEMBER 17, 2022

Download the eBook. Thank you for downloading our resource. GDPR data consent. By ticking this checkbox, you agree that HubSpot may use the information you provide to contact you about their products and services. You may unsubscribe from these communications at any time. For more information, check out HubSpot’s Privacy Policy.

Technology 95

Technology CRM Marketing Sales 95

Comm100

MAY 13, 2019

Greetings can be automated, and customer information can be displayed from a CRM at the point a chat begins. Your agents get a 360-degree view of the customer with information from your CRM, web analytics platform, previous interaction history and more at their fingertips thanks to chat. Download Now.

Effort Score 179

Effort Score Omni-Channel CRM Video 179

Optimove

FEBRUARY 5, 2025

How AI is Transforming CDPs Download Now >> Focusing exclusively on sportsbook bettors during the NFL Season, recent betting data over the past three seasons reveals significant growth across all stages of the NFL season. The results are based on 759,461,870 bets that were placed during NFL games during the past three seasons.

Sports 69

Sports CRM Analysis Tips 69

Optimove

FEBRUARY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Due to popular demand, Optimove’s much-anticipated Lightning Talks are making a return at ICE 2024 between February 6th and February 8 th ! Inbar will provide attendees with all the details on how AI optimizes CRM marketing – stay tuned!

CRM 69

CRM Sports Consulting Data 69

C3Centricity

NOVEMBER 4, 2019

CEX #CRM #CustomerCentricity Click To Tweet. Download our training brochure and then contact us so we can discuss your precise needs. CEX #CRM #CustomerCentricity Click To Tweet. CEX #CRM #CustomerCentricity Click To Tweet. you can download it for free HERE ). It is a journey with the aim to satisfy and delight.

Customer Centricity 179

Customer Centricity Brands Advertising Consumers 179

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Guide to Advanced Customer Segmentation Download Now >> 3.

CRM 69

CRM Marketing Social Media Analysis 69

Optimove

OCTOBER 16, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lottery operators can use the latest in CRM Marketing to elevate player experiences through true personalization. How to treat every campaign like a marketing experiment Download Now >> 1. Download Now 3.

Tips 59

Tips Strategy Touchpoint Social Media 59

Comm100

FEBRUARY 25, 2020

Leverage your CRM data . Your customer database will most likely be a CRM (Customer Relationship Management) system such as Salesforce or Microsoft Dynamics. Recommended for you: CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software. Free Download: Never Miss a VIP White Paper.

Social Media 162

Social Media Omni-Channel CRM B2B 162

Comm100

MAY 13, 2020

Integrate with your CRM and other core systems. Your digital omnichannel platform should be able to integrate with popular CRM platforms such as Salesforce or Microsoft Dynamics, turning your CRM into a true knowledge hub. . Download the full eBook to learn how you can successfully implement a digital omnichannel strategy.

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

InMoment XI

JUNE 7, 2024

Download the Report Hotel Reputation Management Strategies for Success There are various ways to improve the hospitality experience for your guests, but every great hotel reputation is built upon similar strategies.

Hotels 195

Hotels Management Social Media Hospitality 195

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. How AI is Transforming CDPs Download Now>> 1. Many CRM programs, especially post-purchase journeys, often begin with a single channel.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52