Storyminers

JULY 2, 2020

Poll the audience and then send the equivalent of a landing page and free download to your audience. Tie your website to your CRM. If you don’t have a CRM (customer relationship management) system, get one–even if you’re just starting out. All of this means you have to put a number of deadlines in your CRM or event checklist.

Customer Journeys 246

Customer Journeys CRM Retail Video 246

Optimove

MARCH 2, 2025

See the difference control groups make in this guide Download Now Why it Matters: With Optimove integrating Adacts technology, marketers can now create dynamic, interactive, gamified experiences that capture attention and build lasting relationshipsall while being Positionless and without reliance on technical teams. Whats Next?

Gamification 69

Gamification CRM Loyalty Groups 69

AWS Machine Learning

DECEMBER 11, 2024

Since that time, thousands of active users have asked hundreds of thousands of questions through Field Advisor, which we have embedded in our customer relationship management (CRM) system, as well as through a Slack application. The following screenshot shows an example of an interaction with Field Advisor.

Sales 102

Sales Customer Engagement Engagement Knowledge Base 102

Optimove

DECEMBER 9, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gamification has evolved from a buzzword into a cornerstone of player engagement strategies. By seamlessly integrating gamification elements with CRM data, marketers can boost retention, increase customer lifetime value, and create loyal communities.

Gamification 52

Gamification Engagement Sports CRM 52

Kustomer

JULY 12, 2022

Companies providing effective omnichannel support are collecting and harnessing the information gained through every interaction. They’re utilizing the most impactful technology solutions to steer customer service and support with customer relationship management (CRM). Omnichannel support is the future of customer service in CRM.

Omni-Channel 93

Omni-Channel CRM Culture Training 93

Comm100

MAY 13, 2019

While a hallmark of chat is its real-time communication capabilities, live chat also has the ability to allow customers to communicate asynchronously as well as allow them to self-serve through bot interactions and inbuilt KBs. Greetings can be automated, and customer information can be displayed from a CRM at the point a chat begins.

Effort Score 167

Effort Score Omni-Channel CRM Video 167

Optimove

OCTOBER 16, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lottery operators can use the latest in CRM Marketing to elevate player experiences through true personalization. Players now expect customized interactions that reflect their preferences and behaviors, enhancing satisfaction, loyalty, and engagement.

Tips 59

Tips Strategy Touchpoint Social Media 59

Optimove

MARCH 11, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: Much like Taylor Swifts ability to reinvent herself with each Era album cycle, staying ahead of customer trends requires anticipation, data, and a deep understanding of audience preferences. The Big Picture: Taylor Swift doesnt just follow trends; she sets them.

Trends 52

Trends Social Media How To Analytics 52

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. How to treat every campaign like a marketing experiment Download Now >> #5.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Kustomer

JULY 18, 2022

The benefits of upgraded customer relationship management (CRM) software are immeasurable. With 72% of consumers expecting their problems to be solved instantly upon contacting customer service, you need a CRM that can keep pace with increasingly complex consumer preferences. Features of a Modern CRM and Chatbots.

Chatbots 88

Chatbots CRM Connections Multi-Channel 88

Optimove

MARCH 25, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: For marketers in iGaming and sports betting, engaging and retaining players is a constant challenge. Conventional marketing tactics alone are insufficientplayers expect more interactive and rewarding experiences.

Gamification 52

Gamification Multi-Channel How To Sports 52

InMoment XI

JUNE 7, 2024

Download the Report Hotel Reputation Management Strategies for Success There are various ways to improve the hospitality experience for your guests, but every great hotel reputation is built upon similar strategies.

Hotels 195

Hotels Management Social Media Hospitality 195

Optimove

NOVEMBER 6, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Ensuring emails reach your target audience is crucial for successful holiday campaigns. When an ISP notes positive engagement actions, it is seen as a reflection of healthy interaction, reinforcing trust in you as a sender.

CRM 52

CRM Engagement Marketing Report 52

Comm100

MAY 13, 2020

The solution that you choose should have a comprehensive console to receive omnichannel interactions. Integrate with your CRM and other core systems. Your digital omnichannel platform should be able to integrate with popular CRM platforms such as Salesforce or Microsoft Dynamics, turning your CRM into a true knowledge hub. .

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

Comm100

FEBRUARY 25, 2020

Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition? Leverage your CRM data . Siloed systems are one of the greatest obstacles to a quality customer experience (CX).

Social Media 162

Social Media Omni-Channel CRM B2B 162

Experience Investigators by 360Connext

JANUARY 7, 2025

Customer Touchpoints : Your CX program centers on customer touchpoints, which are every point of interaction with customers (both direct and indirect). Related resources: Download our free CX Mission Statement Workbook and CX Success Strategy Statement Workbook. Remember, metrics themselves are never outcomes.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

Comm100

MARCH 21, 2022

Co-browsing: The co-browsing feature allows agents to instantly view and interact with a citizens’ web browser. Best of all, privacy is maintained through automatic masking, and since co-browsing is browser-based, no downloads are required. . Keep chipping away at siloes .

Government 220

Government Omni-Channel Wait Times CRM 220

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Guide to Advanced Customer Segmentation Download Now >> 3.

CRM 69

CRM Marketing Social Media Analysis 69

Comm100

APRIL 23, 2019

Download the report. Chat encompasses three phases of engagement: Not just limited to real-time conversations, live chat also encompasses asynchronous messaging and bot driven interactions. Improve enterprise systems: The chat experience is dependent on fast and sometimes completely automated interactions. Download the report.

Customer Experience 151

Customer Experience Roadmap Omni-Channel Video 151

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. How AI is Transforming CDPs Download Now>> 1. Many CRM programs, especially post-purchase journeys, often begin with a single channel.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty.

Marketing 52

Marketing CRM Loyalty Programs Omni-Channel 52

InMoment XI

AUGUST 6, 2024

Customer experience dashboards are important because they provide up-to-date information on customer interactions. Analyzing Customer Feedback: Customer experience dashboards can also aggregate and analyze customer feedback from various sources like surveys, reviews, social media, and support interactions.

Customer Experience 221

Customer Experience Net Promoter Score How To Effort Score 221

Optimove

FEBRUARY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Due to popular demand, Optimove’s much-anticipated Lightning Talks are making a return at ICE 2024 between February 6th and February 8 th ! Inbar will provide attendees with all the details on how AI optimizes CRM marketing – stay tuned!

CRM 69

CRM Sports Consulting Data 69

Comm100

MAY 20, 2020

On top of this, with a true omnichannel platform that integrates with a CRM system, they can also see purchase history, web page visits, and other key data, giving them a 360-degree view of the customer and their issue. Download Now. This empowers your agents to provide more accurate and more helpful support to every customer.

Omni-Channel 162

Omni-Channel Customer Service Knowledge Base Communication 162

Optimove

JANUARY 28, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: OptiLive is a game-changer for scaling CRM-powered live sports marketing and creating memorable experiences that drive results. Before operators start using OptiLive, its essential to understand its potential to transform player interaction and engagement in real-time.

Sports 59

Sports CRM Gamification Tips 59

Optimove

JULY 22, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: A CRM (Customer Relationship Management) Marketing strategy ensures brands deliver personalized, relevant communications for each customer’s journey. This post is a top-line guide for marketers to create an effective CRM strategy.

CRM 52

CRM Tips Strategy Marketing 52

Comm100

APRIL 27, 2020

With this routing rule in place, companies can train agents to be experts in handling interactions coming from a specific customer touch-point. That way, if Danny is following up after an interaction with another agent on another platform, Jennifer has the context that she needs to assist him without transferring him. Download Now.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

Optimove

DECEMBER 10, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Marketers will learn how AI and Generative AI are revolutionizing the industry by putting creativity back into their hands, enabling them to craft meaningful campaigns faster and with greater precision.

Multi-Channel 52

Multi-Channel Analysis Social Media Exercises 52

Optimove

FEBRUARY 18, 2025

Get CDP Institutes Guide on why your CDP needs a brain Download Now About KPAX KPAX Marketing Ltd. is an interactive online marketing agency that delivers online services in consumer advertising, customer support, customer retention and data analysis for online gambling operators globally. Your options for CDP-led orchestration.

Marketing 59

Marketing CRM Advertising Customer Retention 59

TechSee

APRIL 17, 2022

Whether in assisted service or self-service interactions, by implementing warm transfers and eliminating the need for a customer to have to repeat their information during a cold or blind transfer, organizations benefit from several key advantages: Better Customer Experience.

Self Service 207

Self Service Customer Experience Call Center Omni-Channel 207

AWS Machine Learning

MARCH 15, 2024

In today’s landscape of one-on-one customer interactions for placing orders, the prevailing practice continues to rely on human attendants, even in settings like drive-thru coffee shops and fast-food establishments. After you create the ZIP file, you can download the file. zip -r prompt_templates_layer.zip prompt_templates_layer/.

Interaction 139

Interaction e-support Policies Multi-Channel 139

NICE inContact

AUGUST 21, 2019

Consumers were asked their most preferred channels to interact with businesses. In the business survey, respondents were asked to rank the top three ways that the company would prefer to interact with a customer during a service experience. The future of email interaction management is even brighter when we add artificial intelligence.

Contact Center 37

Contact Center Net Promoter Score Consumers Study 37

Comm100

FEBRUARY 25, 2020

Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition? Leverage your CRM data. Siloed systems are one of the greatest obstacles to a quality customer experience (CX).

Social Media 130

Social Media Omni-Channel CRM B2B 130

GetFeedback

FEBRUARY 15, 2019

They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Prospects are interacting with your website, trial, onboarding materials, and inside sales team. Renewals have used your product for a while and have likely interacted with your support organization. Who are they?

Net Promoter Score 150

Net Promoter Score NPS Effort Score How To 150

Comm100

MAY 11, 2020

With a true omnichannel platform that integrates with a CRM system, the agent can also see their purchase history, web page visits, and other key data. In the Customer Experience Survey by Interactive Intelligence Group, a ‘timely response’ was identified as the most valued attribute in customer service. Download Now.

Omni-Channel 147

Omni-Channel Multi-Channel Knowledge Base Chatbots 147

InMoment XI

MAY 30, 2024

Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths. These platforms often feature drag-and-drop interfaces, prebuilt templates, and interactive dashboards, making them accessible to just about anyone. Read the report today!

Analysis 195

Analysis Software Self Service Social Media 195

Interactions

NOVEMBER 6, 2024

At Interactions, we take a different approach to successful IVA implementation and support. They may also offer streamlined integrations to common CRM, payment, and contact center systems, but less help with building and maintaining uncommon integration points. At Interactions, our team guides begins with a thorough discovery phase.

Contact Center 62

Contact Center Self Service Roadmap Analytics 62