Strativity

APRIL 27, 2023

The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. McDonald’s came in first with an estimated 40MM downloads which was not surprising given the company’s heavy investment in mobile app adoption. Third-party services represent ~52% of the downloads.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Optimove

JULY 20, 2023

Download Now>> Omnichannel vs Multichannel – What’s the difference? Starbucks : The Starbucks mobile app and rewards program has created a strong omnichannel presence. Customers can order and pay ahead using the app, earn rewards for their purchases, receive personalized offers, and locate other stores.

Omni-Channel 40

Omni-Channel Marketing Social Media Rewards Programs 40

Strativity

APRIL 27, 2023

The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. McDonald’s came in first with an estimated 40MM downloads which was not surprising given the company’s heavy investment in mobile app adoption. Third-party services represent ~52% of the downloads.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Service Untitled

SEPTEMBER 17, 2010

I recently had an experience with a live chat that was not very good and disappointing at best. It’s amazing what you learn about doing things right when you experience a business doing it wrong!

Poor Customer Service 42

Poor Customer Service Customer Service Retail Rewards Programs 42

SurveySensum

FEBRUARY 28, 2024

Its robust integration technology allows you to receive responses on a Slack server, deploy surveys within Intercom chats, and integrate with other CRM applications through open APIs effectively. Best Features: Enables swift chart scanning with real-time response data or downloadable data to a CSV file. G2 Review: 4.9/5

Tools 52

Tools Feedback Analysis Survey 52

Currency Alliance

JUNE 19, 2019

Because their ‘Picture your next destination’ gamified experience was integrated with their CRM, they successfully attracted over 130,000 new users in only 6 weeks. Used as rewards in the Plus loyalty ecosystem, they drove 108,000 app downloads, with each user averaging 10 minutes’ activity a day in the platform.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

JUNE 11, 2019

Banks have been in and out of rewards programs for decades – but their focus ebbs and flows depending on the economic cycle as well as the regulatory framework. Compounded in Europe by the slashing of interchange fees, banks have been left with reduced margins from which to carve out rewards value[v].

Banking 40

Banking Loyalty Consumers Loyalty Programs 40