Experience Investigators by 360Connext

JANUARY 7, 2025

Related resources: Download our free CX Mission Statement Workbook and CX Success Strategy Statement Workbook. Collect customer data from your customer relationship management (CRM) tool or survey and feedback sources. Remember, metrics themselves are never outcomes. They are measurements of what outcomes you want!

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

Kustomer

AUGUST 3, 2021

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI).

Study 96

Study ROI Net Promoter Score CRM 96

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025!

Connections 52

Connections Marketing CRM Banking 52

Optimove

OCTOBER 28, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gartner results validate that Optimove is the visionary leader in building solutions to empower marketers to deliver highly personalized and relevant multichannel customer journeys. The vision of AI-led marketing is a hallmark of Optimove.

Marketing 52

Marketing CRM Report ROI 52

Optimove

DECEMBER 9, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gamification has evolved from a buzzword into a cornerstone of player engagement strategies. By seamlessly integrating gamification elements with CRM data, marketers can boost retention, increase customer lifetime value, and create loyal communities.

Gamification 52

Gamification Engagement Sports CRM 52

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. How AI is Transforming CDPs Download Now>> 1. Many CRM programs, especially post-purchase journeys, often begin with a single channel.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

Comm100

MAY 13, 2020

It should be easy to implement, and provide a solid return on investment (ROI). Integrate with your CRM and other core systems. Your digital omnichannel platform should be able to integrate with popular CRM platforms such as Salesforce or Microsoft Dynamics, turning your CRM into a true knowledge hub. . Download Now.

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty.

Marketing 52

Marketing CRM Loyalty Programs Omni-Channel 52

Thematic

MARCH 30, 2025

That means gathering customer data from a range of sources—surveys, CRM systems, support tickets, social media, product usage, and more. In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. But collecting feedback is only half the battle. The result?

Customer Insights 62

Customer Insights Data Analytics How To 62

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

CRM 59

CRM Gamification ROI Loyalty 59

Optimove

SEPTEMBER 24, 2020

CRM Hack: Gamifying CRM Campaigns. Spice Up Your CRM Gaming Campaigns. CRM Hack: Gamifying CRM Campaigns. Spice Up Your CRM Gaming Campaigns. Here are a few quick CRM campaign ideas to implement right now (and a link to download more). Caught in the Web: Stories of a Broken Journey.

Sports 98

Sports CRM ROI Groups 98

InMoment XI

AUGUST 6, 2024

Proving the ROI of customer experience is one of the most important things CX practitioners can do, and it is made easier through customer experience dashboards. The platform should offer robust features, such as customizable templates, real-time data updates, and integration capabilities with other systems like CRM and ERP.

Customer Experience 221

Customer Experience Net Promoter Score How To Effort Score 221

Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. Download the report now. The problem is, many B2B community managers are unsure about how to get started.

ROI 61

ROI B2B Roadmap Metrics 61

C3Centricity

SEPTEMBER 3, 2018

Adding value to a company also increases the ROI of its marketing investments. Marketing #Brand #CEX #CRM Click To Tweet. Check out and download our brochures. . (>> Tweet this <<) As we all know, it costs ten times – if not even more – to acquire a new customer, as it does to keep a current one.

Customer Centricity 240

Customer Centricity How To Customer Satisfaction Social Media 240

Optimove

JUNE 3, 2021

If you’re reading this, then maybe you’ll be surprised to learn how many people in the “relationship” side of marketing – i.e., retention, loyalty, email, CRM, etc. This means that right now, the marketing community is still spread across the hype-cycle and the learning curve when it comes to doing CRM smartly.

CRM 52

CRM Brands Marketing ROI 52

Optimove

OCTOBER 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Marketers are battling for loyalty in a world overflowing with promotions, where customers face constant irrelevant offers. OptiPromo revolutionizes promotional strategies by automating personalized offers using rich CRM data.

Strategy 75

Strategy Return on Investment CRM ROI 75

Optimove

MAY 31, 2021

This is some smart CRM: Rather than trying to make educated guesses based on analyses of historical data – Predictive Behavior Modeling is typically used to select the BEST marketing actions to run in each of your customer groups and to identify which customers will likely change their spending level. at any time or visit the? B2C Marketing.

CRM 52

CRM B2C Ecommerce ROI 52

CSM Magazine

NOVEMBER 8, 2019

More than half of small and medium enterprises (SMEs) in the UK have changed customer relationship management (CRM) supplier according to the State of the CRM Market 2019 Report from Workbooks. . The company also found that a quarter of SMEs have yet to be persuaded of the benefits of CRM and have not yet bought any system at all.

CRM 45

CRM Study ROI Return on Investment 45

Comm100

NOVEMBER 14, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now. Cost considerations do need to be kept in mind on this path though, as while the ROI is real, the cost can be considerable. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Resources 135

Resources Customer Service Customer Service Training Course 135

Comm100

DECEMBER 7, 2021

If you’re still unsure, take a look at the cost-savings of chatbots with this Chatbot ROI Calculator.). If you’d like to go into more detail download this free chatbot guide. Download now. Will the bot need access to dynamic information from your CRM? Know Before You Bot. Comm100 Resource.

Chatbots 130

Chatbots How To Measurement Wait Times 130

Comm100

JANUARY 14, 2020

By combining the information gathered from channels like live chat, SMS, social media, and more with pre-existing data found in customer databases or CRM systems, companies can eliminate the blind spots and roadblocks that result from siloed customer service systems and channels for a frictionless and more successful customer journey.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Alida

JANUARY 19, 2017

No matter how innovative offline retail tactics may seem, ROI is hardly guaranteed. To see significant ROI from experiential retailing, retailers must first develop a deep understanding of the consumers they want to reach. Using customer intelligence to improve the in-store experience.

Retail 100

Retail Apparel ROI Loyalty Programs 100

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. As you do, your data is integrated via API to the gaming company’s customer relationship management (CRM) platform and player profile database. This is part 2 in a 5-part series. Customer experience programs are far more than surveys.

Survey 98

Survey Return on Investment eBook System 98

Customer Bliss

DECEMBER 20, 2016

Customer and Partner Relationship Management (CRM). The ROI is there. She shared the customer success primer that Lifesize uses, and we made it available for download here. It’s a great document and I definitely encourage you to download it if you want to enter 2017 on the right foot. Sales Enablement.

Customer Success 0

Customer Success Net Promoter Score Chief Customer Officer Leadership 0

Oracle

JANUARY 11, 2021

We also dig into something that’s either the Achilles heel or competitive advantage for sales teams: CRM. He’s been writing about the world of CRM and sales for nearly two decades, including new research featured in this episode. Download the report here. Re-entering email data into a CRM. The internet.

CRM 55

CRM Sales System Competitive Advantage 55

ViiBE Blog

JANUARY 25, 2021

Simply put, Zendesk is a CRM catch-all. From start-ups to multinational corporations, Zendesk is there to provide top-tier CRM support software. ViiBE’s technology and Zendesk’s CRM platform work harmoniously to create a dynamic CRM + video call tech suite. Introduction to Zendesk. ViiBE’s Zendesk video call integration.

CRM 52

CRM Video Case Study Net Promoter Score 52

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. A strategy to meet the social customer care goals and objectives.

ROI 45

ROI Social Media Airlines Customer Service 45

NobelBiz

MAY 25, 2023

By connecting your lead gen services, lead scoring, and CRM into one platform, you can streamline your workflows and make more informed business decisions. By considering the long-term benefits and potential ROI, you can make a more informed decision about whether a particular vendor’s solution is worth the investment.

Call Center 98

Call Center Software Data Contact Center 98

Thematic

MARCH 18, 2025

Zendesk backs this with numbers, with trendsetters at the SMB level vs traditionalists realizing 22% higher customer retention rates, 31% higher customer acquisition rates, and 61% higher cross-sell revenue Early AI adopters are found to be 128% more likely to report high ROI from their AI tools in customer experience.

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

TechSee

JANUARY 11, 2021

A browser-based solution, on the other hand, means owners don’t have to download an app, driving higher customer acceptance rates. Integrations with the CRM and other assistive tools. Has the solution proven itself in terms of KPI improvements and ROI? There are two main pricing models for Visual Assistance solutions.

Automotive 109

Automotive Self Service Brands How To 109

Eptica

APRIL 1, 2020

Equally, it will integrate with systems such as CRM and billing in order to flag friction points in processes that can be automated and suggest ways this can be accomplished. To find out more about the current status and future expansion of self-service, download Enghouse Interactive’s new Contact Babel guide here.

Self Service 75

Self Service Knowledge Base ROI Hotels 75

Natalie Petouhof

FEBRUARY 9, 2016

Traditional Customer Care Solutions Require Resources from IT and Result in Low Agent Productivity and ROI. Agile Customer Care Results in High ROI and Less Stressed, More Engaged Employees . For more information you can download a courtesy copy of the report here. DrNatalie, VP and Principal Analyst, Constellation Research.

Customer Care 40

Customer Care ROI Training Report 40

C3Centricity

OCTOBER 8, 2017

CRM #customer Click To Tweet. These are just five areas of smart marketing that will support your business and provide a clear and positive ROI. Download our brochure for more information. For me, to stand out from the crowd, brands have to offer exceptional service and value so that they create raving fans.

Marketing 120

Marketing Social Media Loyalty Brands 120

CSM Magazine

MAY 23, 2016

Key findings: Customer loyalty and retention, CRM, and the online customer experience are the top investment priorities for the next 12-18 months. Demonstrating ROI, finding budget, and gaining board level buy-in are the top 3 challenges bringing these investments to fruition. Download The Global State of Customer Experience 2016 here.

Customer Experience 56

Customer Experience ROI Trends CRM 56

Optimove

JUNE 19, 2024

Streamlined Marketing Operations: Automating and optimizing marketing processes through journey orchestration leads to more efficient resource allocation and improves return on investment (ROI.) The CRM Marketer Evolution Curve’s Guide Learn about the 5 stages of a marketer’s evolution.

Customer Journeys 52

Customer Journeys Touchpoint Multi-Channel ROI 52

Hello Customer

OCTOBER 13, 2021

Download our eBook: "NPS, CSAT or CES? Chances are, you’re probably receiving a great deal of useful data from your CRM, or other customer support devices, emails, chats, and more. Download our eBook: Demystifying AI for CX tools. The ROI for each improvement will vary based on the business area. Customer Support Data.

Examples 98

Examples Survey Customer Journeys eBook 98

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147