Dr. Natalie’s Research Agenda and Published Research
Natalie Petouhof
MAY 27, 2016
Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • ROI of Social Customer Service- Upcoming. • ROI of Social Customer Service- Upcoming. • ROI of Social Customer Service- Upcoming. •
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