Optimove

FEBRUARY 8, 2021

So today, on our Smart CRM Basics series, we want to take you through a 4-minute drill and just see for a moment how all the moving parts of eCommerce marketing at scale are making sense together. And so, as we all know, eCommerce marketing revolves around any marketing activity done on an online store. The Power of ML.

Ecommerce 59

Ecommerce CRM Marketing B2C 59

ModSquad

MAY 13, 2021

Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. Use your CRM tools to get personal. Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Rewarding loyal behavior will serve to inspire continued commitment.

Ecommerce 119

Ecommerce Loyalty Brands Rewards Programs 119

NICE inContact

MAY 18, 2017

This data resides across multiple disparate systems – CRM, eCommerce, VoC, etc. – Here are some scenarios to building a simple integrated stack with Contact Center, CRM and eCommerce systems. eCommerce and CRM systems incorporate transaction data and profile/customer journey data respectively.

Ecommerce 137

Ecommerce Customer Experience CRM Contact Center 137

delighted

JUNE 21, 2024

There’s no doubt that ecommerce is a booming industry: with online shopping becoming the default purchasing method for many, businesses are focused on optimizing their online storefronts and ensuring buying experiences are as smooth as possible. What is an ecommerce integration? How do they do this?

Ecommerce 77

Ecommerce CRM Customer Relationship Management Omni-Channel 77

Optimove

JUNE 14, 2021

However, the fact that she is not happy might require a different CRM approach compared to a regular active customer. That’s why having a platform that automates customer data and intelligence is crucial to the success of your CRM efforts. The post Smart CRM Basics: Why Customer Intelligence? What Can You Derive from This?

CRM 98

CRM Effort Score B2C Ecommerce 98

Optimove

JULY 7, 2021

Here at Optimove, we’re known as big advocates of data-driven and science-first approaches to CRM Marketing. So, in order to do that, we analyzed six months of data from dozens of Optimove clients – both eCommerce and gaming companies – and more than a billion customer communications. Winning Every (real)Time. Yes, billion with a B.

CRM 98

CRM Ecommerce Course Data 98

Optimove

JULY 26, 2021

CRM Marketing teams put a lot of effort into increasing customer loyalty across various stages of the customer’s lifetime – starting from acquisition to retention, all the way through reactivation. You can do that using a wide variety of CRM marketing tools and strategies. Reach Out ?at at any time or visit the?

CRM 98

CRM Loyalty Strategy B2C 98

Optimove

AUGUST 2, 2021

If you want to learn more about the marketing funnel and how AI-mapped CRM journeys help scale its personalization and revenue, feel free to? The post Smart CRM Basics: The Marketing Funnel and Beyond appeared first on Optimove. reach out ?at at any time or visit the ?

CRM 98

CRM Marketing B2C Multi-Channel 98

Optimove

FEBRUARY 8, 2021

So today, on our Smart CRM Basics series, we want to take you through a 4-minute drill and just see for a moment how all the moving parts of eCommerce marketing at scale are making sense together. And so, as we all know, eCommerce marketing revolves around any marketing activity done on an online store. The Power of ML.

Ecommerce 52

Ecommerce CRM Marketing B2C 52

Optimove

APRIL 21, 2020

Step 1 – Prioritize Your CRM Efforts. We call it the COVID-19 CRM Pyramid of Priorities. (we Step 2 – Define Each Slice of The CRM Pyramid. For more information on how to conquer your CRM strategies during these challenging times (and always), email us at hello@optimove.com. we can help!).

CRM 97

CRM Strategy B2C Ecommerce 97

Optimove

AUGUST 16, 2021

Customer Lifetime Value is perhaps the most shining north star in the sky of CRM Marketing. Focusing your CRM Marketing efforts on lifetime value will help you optimize your marketing actions to convert more customers, increase the spending of existing customers, and reduce customer churn. The Final Word.

CRM 98

CRM How To B2C Ecommerce 98

Totango

MAY 24, 2022

In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. First, we’ll take a look at what a CRM is and what benefits its functionality delivers. What is a CRM? The most fundamental CRM software feature is storing contact information. How Does a CRM Differ from a CS Platform?

CRM 96

CRM Customer Success Customer Relationship Management Customer relationships 96

Optimove

JULY 12, 2021

Don’t miss out on previous Smart CRM Basics: Marketing Action Optimization Customer Intelligence Predictive Customer Behavior Modeling The Single Customer View Control Groups in Marketing Customer Churn Prediction and Prevention Relationship Marketing Customer Behavior Modeling B2C Marketing The Power of ML eCommerce Marketing.

CRM 98

CRM Customer Engagement Engagement Strategy 98

Optimove

JUNE 30, 2021

Don’t miss out on previous Smart CRM Basics: Customer Intelligence Predictive Customer Behavior Modeling The Single Customer View Control Groups in Marketing Customer Churn Prediction and Prevention Relationship Marketing Customer Behavior Modeling B2C Marketing The Power of ML eCommerce Marketing.

CRM 96

CRM Marketing B2C Ecommerce 96

Retently

AUGUST 12, 2024

If you’re running an ecommerce or retail store, you probably already know how important it is to keep your customers happy. In this guide, we’ll walk you through the best NPS software for Ecommerce and Retail so you can pick the one that’s right for you and start making those customers smile! But how do you measure that happiness?

Ecommerce 79

Ecommerce NPS Retail Software 79

ProProfs Chat

APRIL 25, 2019

Running an eCommerce business is all about surviving the competition and sustaining a steady upward growth in revenue generation. To run a successful eCommerce operation today, you need a lot more besides a competent eCommerce platform, a good range of products, a great shipping service, and some straightforward business policies.

Ecommerce 75

Ecommerce ROI Tools Analytics 75

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. B2B companies that offer a customized eCommerce experience tend to outsell their competitors by 30%.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

Optimove

MARCH 12, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, new Smart CRM Basics hack on eCommerce marketing. Smart CRM Basics: eCommerce Marketing. Smart CRM Basics: eCommerce Marketing. Plus: Bracketology for B2C!

Ecommerce 52

Ecommerce CRM B2C Marketing 52

CloudCherry

DECEMBER 23, 2019

SAAS Technology Expert 5+ years, Manager, Team Leader ROI focused.

CEM 195

CEM Customer Success How To Return on Investment 195

Optimove

DECEMBER 12, 2019

Last week, we posted here the six super-useful workshops from Day 1 of our global CRM leadership event, PostFunnel Summit, that took place late October. But there are so many more wonderful bits of CRM knowledge from those two days that we must share. Louise Mian, Director of CRM, Lifesum. Moderator: Greg Sterling.

CRM 69

CRM Ecommerce Travel Fashion 69

Joe Rawlinson

JUNE 27, 2018

For ecommerce websites, the essential thing is to attract as much relevant traffic as possible. This is why we have created this list of 6 things that can help you drive traffic that has interest in what your ecommerce store has to offer. When running an ecommerce store, chances are that you will have a few competitors.

Ecommerce 68

Ecommerce Social Media CRM Tips 68

Kayako

SEPTEMBER 28, 2018

Ecommerce Website and Point-of-Sale. If you’re selling online, you need a tool that works with your ecommerce website and point-of-sale solutions. From questions about your product or service to website errors and payment issues, plenty of support issues are born on your ecommerce site. The Best Live Chat Software.

Software 169

Software Ecommerce How To Social Media 169

ModSquad

MARCH 5, 2020

Here are a few tips on how your ecommerce brand can make the most of live chat. Customer support chat transcripts make great CRM notes and create a history with which your agents can better serve returning customers. CRM as you chat. Remember to engage your CRM. Archive every chat transcript.

Ecommerce 65

Ecommerce Brands Self Service Chatbots 65

Esteban Kolsky

MARCH 17, 2022

stay with me on this one… in the e arly 1990s Tom Siebel started a company that gave birth to what later became CRM. you see, CRM was never about the customer (although it had that in the name) but about how the company managed the customers. traditional, fashioned (no the drink), controlled and repeatable cycle. tsk-tsk-tsk.

Omni-Channel 158

Omni-Channel CEM CRM B2C 158

Esteban Kolsky

JUNE 5, 2018

Earlier today, at SAPPHIRE (their annual show for and with customers), SAP released C4/HANA, their final attempt at getting the CRM story right. CRM (C4/HANA). eCommerce as part of the core CRM Suite (it’s a commoditized platform function, not an application for crying out loud). SCM (S4/HANA).

CRM 83

CRM Ecommerce Technology Customer Experience 83

AskNicely

FEBRUARY 9, 2017

Because when you plug AskNicely together with other systems (think CRM, Help Desk, Ecommerce and anywhere else you put customer data) you get NPS collected and measure in a way that’s perfect for your business and your customers. Follow up an eCommerce order with an NPS survey. Makes sense right?

NPS 150

NPS Net Promoter Score Ecommerce Survey 150

Comm100

FEBRUARY 25, 2020

Leverage your CRM data . Your customer database will most likely be a CRM (Customer Relationship Management) system such as Salesforce or Microsoft Dynamics. Recommended for you: CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software. Utilize web activity data .

Social Media 162

Social Media Omni-Channel CRM B2B 162

Oracle

OCTOBER 16, 2019

Successful ecommerce efforts have similar traits: new customers are acquired, while loyal ones are retained; personalization is on target, and brand awareness is on the rise. Typically, the marketing stack comprises applications and platforms to manage CRM, marketing automation, personalization, social media marketing, and management, etc.

Ecommerce 54

Ecommerce Retail Social Media Customer Centricity 54

C3Centricity

NOVEMBER 4, 2020

Ecommerce accounts for 16.1% CRM #CEX #CustomerCentricity #UX Click To Tweet. CEX #CRM #Customer Click To Tweet. Recent reports have shown that: 62% of consumers shop online more now than before the pandemic ( Bazaarvoice ). 36% of consumers shop online weekly since covid, up from 28% pre-pandemic. Digital Commerce 360).

Chatbots 240

Chatbots Self Service Customer Satisfaction CRM 240

Retently

DECEMBER 10, 2024

Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial. Additionally, Retentlys automation playbooks allow you to set up scenarios like sending follow-up messages to Detractors or exporting CX data directly to your CRM.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

Fox Metrics

FEBRUARY 23, 2021

Interestingly, an enormous chunk of this data comes from eCommerce transactions. These data present a unique opportunity for eCommerce companies to get insight into their customers’ behavior. Ecommerce giants like Amazon are leveraging data to improve customer experience. Using a CDP for eCommerce.

Ecommerce 52

Ecommerce Data Advertising Social Media 52

Fox Metrics

FEBRUARY 23, 2021

Interestingly, an enormous chunk of this data comes from eCommerce transactions. These data present a unique opportunity for eCommerce companies to get insight into their customers’ behavior. Ecommerce giants like Amazon are leveraging data to improve customer experience. Using a CDP for eCommerce.

Ecommerce 52

Ecommerce Data Advertising Social Media 52

Fox Metrics

FEBRUARY 23, 2021

Interestingly, an enormous chunk of this data comes from eCommerce transactions. These data present a unique opportunity for eCommerce companies to get insight into their customers’ behavior. Ecommerce giants like Amazon are leveraging data to improve customer experience. Using a CDP for eCommerce.

Ecommerce 52

Ecommerce Data Advertising Social Media 52

Fox Metrics

FEBRUARY 23, 2021

Interestingly, an enormous chunk of this data comes from eCommerce transactions. These data present a unique opportunity for eCommerce companies to get insight into their customers’ behavior. Ecommerce giants like Amazon are leveraging data to improve customer experience. Using a CDP for eCommerce.

Ecommerce 52

Ecommerce Data Advertising Social Media 52

BirdEye

NOVEMBER 8, 2023

An essential part of such platforms are eCommerce review sites. We all know the power of positive online reviews for businesses, but have you explored the full potential of the best sites for collecting eCommerce reviews? No new reviews on your new eCommerce site? What are eCommerce review sites?

Ecommerce 59

Ecommerce Travel Hotels Social Media 59

ModSquad

MARCH 5, 2020

Here are a few tips on how your ecommerce brand can make the most of live chat. Customer support chat transcripts make great CRM notes and create a history with which your agents can better serve returning customers. CRM as you chat. Remember to engage your CRM. Archive every chat transcript.

Ecommerce 52

Ecommerce Brands Self Service Chatbots 52

ModSquad

MARCH 5, 2020

Here are a few tips on how your ecommerce brand can make the most of live chat. Customer support chat transcripts make great CRM notes and create a history with which your agents can better serve returning customers. CRM as you chat. Remember to engage your CRM. Archive every chat transcript.

Ecommerce 52

Ecommerce Brands Self Service Chatbots 52