Calabrio

MARCH 4, 2025

This data-driven intelligence supports ongoing optimization of the customer experience while helping to support and engage employees. They need to be empowered and engaged to deliver results. Open APIs and integrations with other business systems (CRM, marketing automation, HR and back office systems, etc.)

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Gamification 69

Gamification Sports Multi-Channel CRM 69

GetFeedback

APRIL 17, 2019

The tools capable of handling the reasons why customers don’t contact customer service are usually found in the CRM market. Now, we show how CRM-based platforms eliminate the above reasons and go deeper into delivering customer service. Still, having all this in common, they do offer unique features.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. Read more about AI-orchestrated gamification here.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 59

Gamification Multi-Channel Sports CRM 59

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

Optimove

FEBRUARY 23, 2025

Customers demand hyper-personalization, real-time engagement, and meaningful experiences across every touchpoint. With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1 But 2024 brought new possibilities.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Vonage

OCTOBER 22, 2015

Ten Critical Technologies to Transform Customer Engagement ’. It entails three things: being proactive, preventive and engaging. So, which technologies can improve customer engagement and experience? CRM with Computer Telephony Integration (CTI). which focused on tailoring services to individual customers. Social media.

Technology 120

Technology Customer Service Gamification Wireless 120

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

LoyaltyPlus

AUGUST 22, 2018

Leading software solutions provider and independent CRM firm LoyaltyPlus explains the context of gamification within the realm of CRM, customer life cycle management, customer experience and other business-generating streams. The main objective is to improve user engagement and productivity.”.

Gamification 53

Gamification CRM Loyalty Programs Social Media 53

Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more.

Gamification 40

Gamification CRM Touchpoint Customer Journeys 40

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

CRM 59

CRM Gamification ROI Loyalty 59

NICE inContact

JANUARY 23, 2019

Gamification encourages agent engagement and drives desired outcomes. Combining productivity-based ACD statistics with data from your CRM and other business systems helps create a culture of high performance and engagement. We’ve seen improvements in agent retention.

Contact Center 137

Contact Center Management Gamification Call Center 137

Optimove

JANUARY 28, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: OptiLive is a game-changer for scaling CRM-powered live sports marketing and creating memorable experiences that drive results. Before operators start using OptiLive, its essential to understand its potential to transform player interaction and engagement in real-time.

Sports 59

Sports CRM Gamification Tips 59

Optimove

SEPTEMBER 7, 2020

The emergence of gamification in marketing campaigns is nothing new or novel. However, when properly implementing this technique in your marketing plan, it can boost growth and engagement, and revenue. Marketers worldwide can leverage gamification by applying it to retention and acquisition efforts. How to Get Started.

CRM 52

CRM Gamification Loyalty Programs Video 52

TechSee

JUNE 4, 2019

Contact Center Pipeline , the magazine for contact center professionals, reports that the number one challenge for contact centers in 2019 is the lack of suitable desktop tools, especially for CRM and collaboration. When learning becomes a shared activity, agents engage more and are more successful. Virtual private tutors.

Call Center 117

Call Center Training Technology Gamification 117

Optimove

DECEMBER 17, 2024

Whether its a perfectly timed incentive or a relevant seasonal promotion, OptiPromo allows operators to drive genuine engagement while keeping budgets in check, proving that smart generosity in marketing always wins. 5 – Turn Holiday Insights into New Year Wins The holiday rush isnt just about the momentits about the future.

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

Optimove

SEPTEMBER 17, 2024

From expert CRM Lightning Talks and key Panel Sessions to showcasing our Partner Ecosystem – we’re offering exclusive opportunities to enhance your strategies and connect with industry leaders. CRM Lightning Talks – 3 experts, 3 topics, 10 minutes each. These quick-hit talks are at 12 PM, 2 PM, and 3 PM at Booth D120.

CRM 64

CRM Meeting Marketing Conference 64

ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? What is Employee Engagement Software?

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Consumers will be engaging with companies via these voice-enabled channels and will have higher expectations on the accuracy and their capability to help answer customer service issues. Gamification.

Self Service 80

Self Service Customer Service Gamification CRM 80

CSM Magazine

JANUARY 9, 2023

Customers can now access Playvox’s leading-edge workforce engagement solutions on Salesforce AppExchange. Playvox, one of the leading providers of workforce engagement solutions for digital-first and CRM-centric contact centers, today announced the launch of a global collaboration with Salesforce (NYSE: CRM).

Contact Center 59

Contact Center Omni-Channel Engagement Multi-Channel 59

Vonage

FEBRUARY 7, 2017

Ignoring employee engagement. Satisfaction levels among customer service staff are notoriously low – indeed, according to one survey of 200,000 employees, it was found that customer-facing staff had significantly lower levels of engagement than those in executive positions.

Customer Service 120

Customer Service Self Service How To Gamification 120

Verint

JULY 11, 2017

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. The solution can help organizations improve employee engagement and performance by increasing motivation to learn new skills or knowledge, or to change behaviors to help drive desired business outcomes. times more often.

Gamification 35

Gamification Employee Engagement CRM Sales 35

Alida

NOVEMBER 28, 2017

While Red Bull sees gamification as enabling a successful community, Scripps has learned it’s not about offering prizes, it’s about authentic, two-way conversations, said Etela. Showing customers how their feedback has impacted the company drives engagement. Create a process.

Gamification 100

Gamification Competitive Advantage Innovation Resources 100

CSM Magazine

APRIL 26, 2024

By combining Genesys’ expertise in orchestration, workforce engagement, and channels with Salesforce’s renowned CRM capabilities, they aim to provide a stronger, more comprehensive solution – this time through CX Cloud. So, what’s the next step for Salesforce and Genesys Cloud customers? Ready to learn more?

CRM 52

CRM Data Gamification Wait Times 52

BirdEye

APRIL 12, 2023

That’s where Customer Relationship Management (CRM) comes in. CRM software helps drive sales growth by helping the business manage customer relationships, build customer loyalty, and enhance the overall brand image. The benefit of a CRM tool lies in the ability to keep all stakeholders informed and up-to-date.

CRM 52

CRM Examples Customer Relationship Management Customer relationships 52

Magellan Solutions

JULY 13, 2023

This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies. AI chatbots engage with website visitors, gather info, and qualify leads, giving potential customers a personalized experience.

Tools 98

Tools Effort Score Social Media Gamification 98

LoyaltyPlus

AUGUST 7, 2018

Loyalty software – next generation CRM from LoyaltyPlus. Leading software solutions provider LoyaltyPlus believes local businesses have a unique opportunity to not only enhance existing customer service levels, but attract more business and capture more of the market by leveraging next generation CRM solutions.

CRM 40

CRM Loyalty Software Gamification 40

NobelBiz

MAY 9, 2023

By automating the dialing process, dialers can connect agents to customers quickly, reducing wait times and keeping agents engaged. Brad Butler Dialers can also streamline the process of pulling client data out of the CRM. CRM-Related Problems 1. Prioritize Customer Experience A.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

UJET

NOVEMBER 3, 2020

No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy. After a call, agents spend extra time copying notes to your CRM tool. And this is good for two reasons: Gamification keeps your agents more engaged in the training program.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

Playvox

FEBRUARY 20, 2024

Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. By applying scores and prizes to your employees’ everyday tasks, you can make work feel more enjoyable and increase employee engagement.

Management 88

Management Gamification Contact Center Policies 88

NobelBiz

FEBRUARY 27, 2024

Everything you need to know CRM Systems CRM (Customer Relationship Management) systems play a crucial role in call center management by centralizing customer data from various touchpoints. One of the primary advantages of CRM integration with contact center technology is call flow management.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Optimove

SEPTEMBER 16, 2024

By adopting these proven tactics, you can boost player engagement, attract younger audiences, and build stronger loyalty—essential for thriving in today’s evolving market. Key Takeaways: Embrace mobile-first and digital strategies to engage modern players. Implement gamification and loyalty programs for deeper player engagement.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Essentially, the physical store isn’t just a place to buy products; it’s a venue where customers can engage with the brand in a meaningful way. The result?

Retail 78

Retail Engagement Strategy Customer Experience 78

UJET

NOVEMBER 3, 2020

No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy. After a call, agents spend extra time copying notes to your CRM tool. And this is good for two reasons: Gamification keeps your agents more engaged in the training program.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

SurveySparrow

FEBRUARY 22, 2024

For example, you could automate emails to welcome new customers, thank them for their purchases, or re-engage with those who haven’t interacted with the brand recently. This consistent engagement keeps your brand on customers’ minds. Following is an example of an engaging survey template that the tools are offering.

Customer Retention 52

Customer Retention Software Gamification e-support 52

ShepHyken

NOVEMBER 29, 2019

It’s natural for emotions, then, to be a natural part of customer engagement and experience. . CRM tools are increasingly incorporating social media into their customer support modules. This adds gamification to the customer experience mix and it could very well make your app viral. So, what part does technology play in this?

Technology 107

Technology Customer Experience Social Media Multi-Channel 107