Comm100

DECEMBER 10, 2024

Comm100s omnichannel customer experience platform and extensive CRM integrations helps unify all player data across channels, giving agents instant access to player history, preferences, and past interactions in one seamless view. Having a unified support solution will go a long way in helping you personalize interactions.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

InMoment XI

SEPTEMBER 28, 2021

Most businesses will point to their customer care training or customer relationship management (CRM) system and count on these tools to build loyalty. Businesses use a variety of statistical techniques to make predictions about the potential for future events. But what are executives really doing to encourage customer loyalty?

Loyalty 389

Loyalty Tips Feedback Advertising 389

InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Real-time alerts help businesses respond quickly to important events or potential crises.

Tools 195

Tools Social Media Customer Experience Analysis 195

Optimove

JUNE 24, 2021

One of CRM’s golden rules is finding the right balance between realtime data – also known as “fast data” – and slow data to maximize revenue. At Optimove, Realtime (Fast) Data is defined as customer actions received in short timeframes as batches of events. Optimove’s System Architecture.

CRM 98

CRM Data Retail Measurement 98

Optimove

OCTOBER 19, 2020

During the COVID-19 pandemic, as the world got shutdown and numerous sporting events were either canceled or postponed, the need to get players trying out new games become a lifeline for many operators. Of course, it’s a pretty useful CRM tactic in other verticals.

CRM 98

CRM Sports Ecommerce Video 98

Optimove

JULY 19, 2021

For instance, you can try to predict the cancelation by building groups of high-risk customers and targeting them with the right CRM campaigns before they cancel. The post CRM Hack: Reducing Subscription Cancelations appeared first on Optimove. Sales Team: sales@optimove.com.

CRM 98

CRM Feedback Measurement Video 98

Optimove

DECEMBER 28, 2020

Realtime marketing campaigns are communications that happen in real time, triggered by an event or action taken by the customer. Track – Collect site or app activities, user actions, and external events. The post CRM Hack: Using Realtime Marketing to Improve Conversion appeared first on Optimove. 3 Main Steps to Begin.

CRM 98

CRM Marketing Retail Video 98

Totango

JULY 19, 2022

You don’t need your CRM. How Your Customer Success Platform Can Replace Your CRM. By definition, a CRM system is a tool for managing the data associated with customer relationships, so it may seem like a good idea to turn to your CRM to help you manage all of this data you’ve collected. Yeah, we said it.

CRM 96

CRM Customer relationships Customer Success Exercises 96

Vonage

SEPTEMBER 25, 2018

Hang around the CRM space long enough and you’re bound to hear the term “360-degree view of the customer.” For example, many voice conversations between the business and the buyer never make their way into CRM, simply because integration is often lacking. A more systemic problem is what might be termed “data sprawl.”.

Connections 228

Connections Data CRM Contact Center 228

Totango

MAY 24, 2022

In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. First, we’ll take a look at what a CRM is and what benefits its functionality delivers. What is a CRM? The most fundamental CRM software feature is storing contact information. How Does a CRM Differ from a CS Platform?

CRM 96

CRM Customer Success Customer Relationship Management Customer relationships 96

Optimove

JULY 29, 2021

Major sporting events present numerous challenges to online gaming and betting operators, especially when it comes to CRM. You can learn more about it on this video: We also provided lots and lots of CRM Marketing content about other ways marketers should deal with the effects of the coronavirus.

CRM 98

CRM Sports Strategy Entertainment 98

Optimove

APRIL 21, 2020

Step 1 – Prioritize Your CRM Efforts. We call it the COVID-19 CRM Pyramid of Priorities. (we Step 2 – Define Each Slice of The CRM Pyramid. From retail store closures to certain products that are suddenly unavailable or gaming operators that no longer offer sports betting events. we can help!).

CRM 97

CRM Strategy B2C Ecommerce 97

Optimove

AUGUST 16, 2021

Customer Lifetime Value is perhaps the most shining north star in the sky of CRM Marketing. Calculating CLTV requires accurate estimates of future events and is therefore very challenging. The post Smart CRM Basics: How to Calculate Customer Lifetime Value (CLTV) appeared first on Optimove. The Final Word.

CRM 98

CRM How To B2C Ecommerce 98

CSM Magazine

MARCH 5, 2025

Financial advisors can maintain important client information by installing crm for financial advisors software and use this platform to personalize automated messages and still deliver genuine human interactions through the system. The virtual event space now represents a beneficial method for client engagement.

Financial 52

Financial CRM Connections Resources 52

Experience Investigators by 360Connext

JANUARY 18, 2022

And that training can feel tactical and task-driven, like explaining how to track customer records in a Customer Relationship Management (CRM) platform. Some organizations are committed to CX Day or other important days to provide events, trainings, or celebrations on behalf of their customers.

How To 378

How To Customer Journeys Culture Training 378

Optimove

JULY 21, 2021

The good news is that with advancements in technology, marketers are getting pretty close to solving the ultimate CRM challenge. Event Streaming? It’s what enables the AI to map CRM journeys and the personalization-at-scale that comes along with it. This is how we do it. Harmonizing Human and Machine. Processing ?(via

CRM 98

CRM Multi-Channel Touchpoint Customer Journeys 98

Optimove

FEBRUARY 6, 2025

billion NFL bets from more than 9 million bettors during the 20242025 season shows that 3% of players generate 82% of the revenue for sportsbooks for big events like the Super Bowl. Encourage deposits (instead of just free bets) Many big-event bettors maximize free bets, then leave. The solution? Calculate Your Customers LTV!

Sports 75

Sports Tips CRM Groups 75

ECXO

JUNE 7, 2023

Allow us to introduce our esteemed panelists and facilitator: Robert Neuwirth: An accomplished CRM expert and product owner at Erste Bank. Robert has extensive experience as a CRM campaign manager and has taken CRM into the cloud. Frameworks for measuring and optimizing real-time customer experiences.

Customer Experience 240

Customer Experience Engagement Chief Customer Officer CRM 240

ChurnZero

JUNE 15, 2023

Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges. Treating a CRM as a Swiss Army Knife is both inefficient and reductive to the work of post-sale teams.

CRM 96

CRM Sales Report System 96

Optimove

OCTOBER 6, 2022

Brand Black Friday as a Premium Event. There are a ton of ways to spice up your campaigns for an event as typical as Black Friday, for example, matching customers purchases to a nonprofit donation on Giving Tuesday, offering a gift, doubling on loyalty points, promoting a discount on the next purchase, gifting free shipping, etc.

CRM 94

CRM Tips Loyalty Retail 94

GetFeedback

FEBRUARY 12, 2019

You can also view responses in Salesforce, so you can layer it on top of CRM data and take action on feedback. Event Feedback: Take a pulse on the attendee experience at different points throughout the event, like after someone checks in, attends a keynote, or leaves the conference. Ready to see SMS Invitations in action?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Lumoa

OCTOBER 5, 2022

Lumoa has offered a way to close the loop with your customers by using the Events page for some time. Sending a Lumoa email as HTML from your CRM – Some CRM’s required that you use HTLM in order to get access to replacement tags, so we wanted to explain how they work. Filter assigned feedback on the Impact Page.

CRM 195

CRM Knowledge Base Feedback Survey 195

C3Centricity

JULY 1, 2019

They are so busy looking for the answer to the question, that they miss this significant event in the short video. Identify also the details of the ordinary event, things that were never noticed or thought about before. With these different roles covered, the discussion after the event will be much richer and more complete.

Culture 234

Culture Exercises Connections Customer Centricity 234

InMoment XI

OCTOBER 29, 2024

This can happen through social media, forums, or events. Custom Integrations The right customer loyalty software should also integrate with your existing CRM, POS, and other key systems. As a result, you will earn emotional buy-in from customers, turning them into loyal advocates. Build A Community Around Your Offerings.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

eglobalis

JULY 31, 2024

Juniper Networks (NAM) Juniper Networks utilizes a comprehensive MarTech stack for content management, event marketing, and advertising. Bayer (Europe) Acquia supports Bayer by offering a robust content management system and personalization tools that enhance digital experiences and streamline customer interactions across various channels.

Customer Experience 425

Customer Experience Social Media Analytics Chatbots 425

ECXO

DECEMBER 25, 2024

Build a Community Around Your Brand What to Do: Foster customer communities through forums, social media groups, or exclusive events. Technologies like CRM systems, AI-driven analytics, and customer feedback platforms can provide actionable insights. Encourage user-generated content and peer-to-peer interactions.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Optimove

MARCH 19, 2025

Guide to Advanced Customer Segmentation Download Now >> FDJ Uniteds MarTech Transformation to Positionless Marketing Rachel Parker and Georgi Pepelyankov (FDJ United) shared how Optimove helped them transform their CRM strategy to Positionless Marketing, streamlining global marketing efforts and achieving measurable uplift in performance.

Connections 52

Connections Marketing CRM Banking 52

Experience Investigators by 360Connext

AUGUST 20, 2024

And that training can feel tactical and task-driven, like explaining how to track customer records in a Customer Relationship Management (CRM) platform. Some organizations are committed to CX Day or other important days to provide events, trainings, or celebrations on behalf of their customers.

How To 282

How To Customer Journeys Customer Centricity Training 282

AWS Machine Learning

DECEMBER 10, 2024

Built-in plugins Amazon Q Business supports more than 50 actions in applications, including: PagerDuty Advance, ServiceNow, and Zendesk Suite for ticketing and incident management Atlassian Confluence, Jira Cloud, and Smartsheet for project management Salesforce for customer relationship management (CRM) Microsoft Exchange and Teams for communication (..)

CRM 98

CRM System Customer Relationship Management Examples 98

Optimove

JANUARY 20, 2025

Optimove announced the launch of OptiLive, a first-of-its-kind solution that enables sportsbook operators to create CRM-powered live sports marketing at scale. OptiLive empowers operators to maximize in-play (live) sports betting by delivering real-time, personalized messages to millions of players during live events.

Sports 40

Sports CRM Marketing 40

Calabrio

JULY 28, 2020

The centers use Avaya Chat, LiveAgent CRM, Salesforce ticketing systems, a custom-built ticketing system, and ServiceNow. The technology used by the company includes Calabrio Teleopti WFM, computer telephony integration (CTI), Twilio Reporting, Ytica CRM, and Salesforce.

Net Promoter Score 200

Net Promoter Score Contact Center CRM Resources 200

Retently

JANUARY 13, 2025

Integration with CRM and Helpdesk Tools Your CES tool needs to cooperate, not isolate. It should seamlessly integrate with your existing systems, like your CRM or helpdesk software. Seamless Integrations : Connect with CRM systems like Salesforce and marketing tools such as Marketo to unify customer data and streamline workflows.

Measurement 116

Measurement Tools Effort Score Multi-Channel 116

Calabrio

MARCH 11, 2025

These closed loops help create a culture where feedback is seen as a continuous, collaborative process , not a once-a-month event. Combine interaction data with CRM insights, customer surveys, and operational metrics to create a truly 360-degree view of the customer journey. But even thats not the full story.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

Optimove

JANUARY 28, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: OptiLive is a game-changer for scaling CRM-powered live sports marketing and creating memorable experiences that drive results. OptiLive is a cutting-edge solution from Optimove that enables sportsbook operators to execute CRM-powered live sports marketing at scale.

Sports 59

Sports CRM Gamification Tips 59

Optimove

FEBRUARY 1, 2024

Key takeaways: Just in time for ICE, the ultimate gaming event of the year – we’re bringing back the highly sought-after 10-minute lightning talks. In the past year, we’ve been delivering impactful talks at numerous events, and now, we invite you to join us for our latest talks on gaming.

CRM 69

CRM Sports Consulting Data 69

NICE inContact

JUNE 3, 2019

Salesforce World Tour London 2019 is over, and we at NICE inContact in UK and Ireland already are planning and looking forward to next year’s event. From the moment the doors opened at 8am until the closing, there was a vibrancy and buzz about the place which I have not seen for some time at an industry event.

CRM 136

CRM Culture Software Meeting 136

Joe Rawlinson

NOVEMBER 3, 2024

Additionally, correctness is vital for upholding the integrity of CRM systems. This is especially beneficial for high-traffic retail stores or promotional events. Having updated information means better buyer relationships and personalized offers. This further boosts customer loyalty and encourages repeat purchases.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78