Retently

APRIL 5, 2024

A comprehensive CRM database can be instrumental in understanding customer needs, providing added value, and reducing brand switching. Additionally, the importance of loyalty programs cannot be overstated, playing a key role in boosting annual revenue by 12-18%.

Retail 78

Retail Engagement Strategy Customer Experience 78

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. For the next evolution of this trend, consider the success of Italian soccer team AS Roma – who didn’t issue points at all, and won ‘Best Loyalty Without a Name’.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

ProProfs Chat

APRIL 25, 2019

Build a Customer Loyalty Program. This can be done through the channels of customer loyalty or rewards. Loyalty bonuses, gamification, user-generated content are simple but effective tools you can use to increase customer retention. Related Read: Boost Your Business Growth Using Customer Satisfaction Score.

Customer Retention 66

Customer Retention Net Promoter Score How To Social Media 66

Currency Alliance

JUNE 21, 2018

Compare that to a traditional loyalty program such as Amex or Tesco Clubcard, where that level of spend would have left you with around $0.40 A pervasive trend of this year’s Loyalty Magazine Awards was the deployment of niche suppliers to deliver refreshing, remarkable customer experiences. Gamification, for instance.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

Retently

APRIL 18, 2024

Let’s dive into how incentives, gamification, and clear communication can boost engagement and response rates. Incentives and Their Impact on Response Rates Consider offering small incentives for completing surveys, such as discount codes, reward points in loyalty program, or entries into a giveaway.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? As CEO, the time you can dedicate to your loyalty program is probably close to zero. Most loyalty programs report how many members they have.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

SurveySparrow

JANUARY 14, 2020

In fact, a report by BRP consulting says that 68% of customers say that they would shop at a brand which has a loyalty program. You need to find them and draft a loyalty program that will incentivize them to spread the word about you and stay longer. 9 Gamification. Heard of the Pareto Principle? 13 Keep a record.

Customer Retention 52

Customer Retention Gamification Loyalty Programs Feedback 52

Optimove

NOVEMBER 25, 2024

This involves leveraging CRM platforms to manage cross-channel customer journeys, using AI to determine the best channel and timing for each interaction. By understanding what drives loyalty and engagement, marketers can allocate resources more efficiently, focusing on those with the greatest long-term potential.

Trends 108

Trends Technology Tips Marketing 108