Calabrio

MARCH 4, 2025

But meanwhile, specialized solutions like self-scheduling tools , gamification, and automated quality management may be required to deliver real impact. With the explosion in AI-driven technologies , theres no shortage of ways to leverage contact center automation in 2025. are necessary to create a seamless flow of information.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Optimove

MARCH 6, 2025

Additionally, integrating rewards, gamification, and emotional brand connections enhances customer loyalty and keeps shoppers engaged over time. Rewards and Gamification A structured loyalty program with clear rewards drives repeat purchases. Read more about AI-orchestrated gamification here.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Optimove

FEBRUARY 23, 2025

In 2024, advancements in technology further empowered marketers to deliver real-time, personalized, and relevant marketing at scale. With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. So, what part does technology play in this? Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. .

Technology 107

Technology Customer Experience Social Media Multi-Channel 107

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

CRM 59

CRM Gamification ROI Loyalty 59

LoyaltyPlus

AUGUST 22, 2018

It sounds far-fetched, but the growing trend among businesses that aim to benefit fully from next-generation technology, is to exploit the application of game mechanics and to drive up loyalty by applying popular techniques upon which gaming is based. The main objective is to improve user engagement and productivity.”.

Gamification 53

Gamification CRM Loyalty Programs Touchpoint 53

Optimove

JANUARY 28, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: OptiLive is a game-changer for scaling CRM-powered live sports marketing and creating memorable experiences that drive results. OptiLive is a cutting-edge solution from Optimove that enables sportsbook operators to execute CRM-powered live sports marketing at scale.

Sports 59

Sports CRM Gamification Tips 59

Optimove

SEPTEMBER 17, 2024

From expert CRM Lightning Talks and key Panel Sessions to showcasing our Partner Ecosystem – we’re offering exclusive opportunities to enhance your strategies and connect with industry leaders. CRM Lightning Talks – 3 experts, 3 topics, 10 minutes each. These quick-hit talks are at 12 PM, 2 PM, and 3 PM at Booth D120.

CRM 64

CRM Meeting Marketing Conference 64

CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Technology related to voice recognition will be most impactful in 2018. In relation to customer service, technologies like AR and VR will not be as impactful in 2018. Gamification.

Self Service 80

Self Service Customer Service Gamification CRM 80

CSM Magazine

APRIL 26, 2024

As customer expectations continue to rise, organisations must adapt quickly and leverage the latest technologies to stay ahead of the curve. Tools like gamification can help identify top-performing agents and provide targeted training and support to improve skills, knowledge, and behaviour.

CRM 52

CRM Data Gamification Wait Times 52

NobelBiz

MAY 9, 2023

However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies. Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

TechSee

SEPTEMBER 18, 2019

Taking the time to tag the call, log the details, update the CRM system or forward customer feedback to the relevant department provides vital information to contact center managers, chief experience officers, R&D personnel and customer journey mappers. Customize the CRM to your needs by analyzing your contact center processes.

Average Handle Time 84

Average Handle Time Contact Center CRM How To 84

NobelBiz

FEBRUARY 27, 2024

Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Achieving these goals requires a special balance between the human touch and technological innovation. One of the primary advantages of CRM integration with contact center technology is call flow management.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Vonage

FEBRUARY 7, 2017

For example, more and more businesses are using gamification tools such as Motivate, which is designed to promote best practices and productivity among contact centre employees. The fix: To achieve the required standard of customer service, it’s essential to invest in effective customer relationship management (CRM) technology.

Customer Service 120

Customer Service Self Service How To Gamification 120

Magellan Solutions

JULY 13, 2023

This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies. Artificial Intelligence For Lead Generation AI technology is powered by highly complex mathematical algorithms programmed to think as humans do with superior accuracy.

Tools 98

Tools Effort Score Social Media Gamification 98

LoyaltyPlus

AUGUST 7, 2018

Loyalty software – next generation CRM from LoyaltyPlus. Leading software solutions provider LoyaltyPlus believes local businesses have a unique opportunity to not only enhance existing customer service levels, but attract more business and capture more of the market by leveraging next generation CRM solutions.

CRM 40

CRM Loyalty Software Gamification 40

BirdEye

APRIL 12, 2023

That’s where Customer Relationship Management (CRM) comes in. CRM software helps drive sales growth by helping the business manage customer relationships, build customer loyalty, and enhance the overall brand image. The benefit of a CRM tool lies in the ability to keep all stakeholders informed and up-to-date.

CRM 52

CRM Examples Customer Relationship Management Customer relationships 52

Optimove

SEPTEMBER 16, 2024

Implement gamification and loyalty programs for deeper player engagement. Personalization and CRM Best Practices European lotteries excel in using customer data to offer personalized experiences. Loyalty Programs and Gamification European lotteries have embraced loyalty programs and gamification to deepen player engagement.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

Playvox

FEBRUARY 20, 2024

The rise of technology has made it easier than ever for employees to work from home or other remote locations, and many companies are reaping the benefits of this arrangement. Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive.

Management 88

Management Gamification Contact Center Policies 88

Playvox

NOVEMBER 15, 2022

Out-of-the-box WFM integrations with telephony, CRM, HR, payroll, and calendar systems – along with the ability to leverage open APIs – let customer support centers pull data quickly and accurately. Investing in technology that supports engagement. Making things fun with gamification. Focusing on values and seeking feedback.

ROI 86

ROI Software Management Contact Center 86

CSM Magazine

JULY 21, 2020

Make the most of collaborative technology to create an enjoyable and informative onboarding experience. 5 Ways technology can make a difference. The only difference now is that technology can automate the gamification process, making it a great way of educating and motivating new starters, especially remotely.

Gamification 52

Gamification Handbook Social Media Video 52

CSM Magazine

MARCH 13, 2022

They also agree that a good customer experience includes empowered employees (Employee Experience) 75%; memorable, personalised interactions in moments that matter (Multiexperience) 80%; and the interaction of humans, data, and technology (User experience) 73%. Connect your CRM application to get the best of both worlds.

Self Service 52

Self Service Study Gamification Customer Centricity 52

LoyaltyPlus

AUGUST 4, 2017

CRM solutions are not just a nice-to-have, but a necessity in a world where customer retention is of prime importance. CRMPlus is the flagship CRM solution integrating the different pillars of the LoyaltyPlus offerings which results in a robust CRM strategy. Take your CRM with you and Go Web. Bridging the gap.

Customer relationships 40

Customer relationships Engagement CRM Social Media 40

BirdEye

NOVEMBER 20, 2023

When looking for the best referral marketing software, there’re a few key qualities to keep in mind: Seamless integration: The software should easily work with your existing tools, like your CRM or email platform. Referral Rock Referral Rock integrates seamlessly with a range of marketing tools and CRM systems.

Software 64

Software Marketing Multi-Channel e-support 64

Tricia Morris

OCTOBER 19, 2015

CRMUG Summit 2015 landed record-setting attendance numbers recently with Microsoft Dynamics CRM users across sales, marketing and service converging to share use cases, tips and successes in their areas of expertise. Service is a Growing CRM Investment. Read more about the success nTelos Wireless has realized in customer service here.

Self Service 40

Self Service Wireless Customer Service CRM 40

Playvox

APRIL 27, 2023

The contact center technology trend toward more sophisticated and AI-driven workforce management software is paying big dividends for customer service centers that adopt these solutions. The gamification software Kahoot!, Spreadsheets may have been the tool of choice for forecasting and scheduling when contact centers were voice-only.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

NobelBiz

APRIL 18, 2022

As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies. In this article, we detail all the methods to achieve call center efficiency, in terms of contact center technology, management and performance. What is call center efficiency?

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

JUNE 5, 2023

This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods. Using the Right Contact Center Technology Technology plays a vital role in lead generation. However, implementing and leveraging new technologies can be daunting.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

CustomerSuccessBox

MAY 11, 2021

SalesScreen combines gamification with data visualization to keep modern sales teams motivated and engaged. Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The integration with the customer technology stack ( product telemetry, CRM, support, Billing, Analytics, etc were done).

Gamification 52

Gamification Touchpoint CRM Customer Success 52

CSM Magazine

DECEMBER 10, 2015

Our technology links seamlessly with the leading customer relationship management (CRM) systems such as Salesforce.com, Microsoft Dynamics and now Zendesk to drive efficiencies and add value to our customers’ lives. This provides a strong audit trail from beginning to end.

Multi-Channel 40

Multi-Channel Gamification CRM Exceptional Customer Service 40

InteractionMetrics

FEBRUARY 20, 2025

Equip staff with the necessary technology to address customer issues efficiently. A robust CRM system or AI-driven support tools can streamline interactions and improve resolution times. You can also encourage your customer base to participate through gamification.

NPS 52

NPS Net Promoter Score Strategy How To 52

Currency Alliance

JUNE 19, 2019

The casual observer at last night’s ceremony (and the professional one alike) would have been struck by the many extraordinary, showpiece technological achievements which were made in the past year. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

CSM Magazine

JUNE 3, 2021

The latest cloud-based solutions seamlessly link all contact centre, CRM and critical business data to give a totally connected view of operations in real time. Finally, aim to work with technology partners who combine cloud-first thinking with flexible yet tightly integrated technology for maximum impact.

Connections 52

Connections Customer Connectedness Gamification Call Recording 52

CSM Magazine

FEBRUARY 17, 2021

Using integrated cloud-based technology promotes agent autonomy, facilitates flexible scheduling and forecasting, and boosts business agility, all in one go. WEM technology is equally effective for short and longer-term planning while allowing real-time changes to be made, on-the-day, as business evolves.

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52

Currency Alliance

JUNE 21, 2018

Some of this occurred through collaboration and technological optimisation – also anticipated. Technological Innovation. Gamification, for instance. In every part of the marketing profession, technological advancements are enabling unprecedented degrees of personalisation and segmentation. Not anymore.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

Kustomer

JULY 8, 2021

You can find vendors that are using that technology in ways that are allowing you to solve business problems you have today.” So while leaders anxiously await the development of CX technology to something as grand as in the movies, they would be wise to look into integrating AI. AI in the contact centers, this new technology.

Contact Center 98

Contact Center Self Service Consumers Examples 98

SurveySparrow

JANUARY 2, 2023

3 Zoho CRM. One of the direct Drift competitors, Zoho CRM focuses on providing small to mid-sized businesses contact management, sales funnels, and omnichannel customer interaction solutions at extremely affordable prices. So, In totality, Zoho CRM goes above and beyond Drift and many of its alternatives, too. It’s all yours….

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52