Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Gamification 69

Gamification Sports Multi-Channel CRM 69

Optimove

JANUARY 15, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. CRM HACK: Gamification. 7 CRM COMMANDMENTS: Paul Smith.

Gamification 52

Gamification CRM Analysis Video 52

Optimove

JANUARY 15, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. CRM HACK: Gamification. 7 CRM COMMANDMENTS: Paul Smith.

Gamification 52

Gamification CRM Analysis Video 52

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 59

Gamification Multi-Channel Sports CRM 59

Optimove

JANUARY 28, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: OptiLive is a game-changer for scaling CRM-powered live sports marketing and creating memorable experiences that drive results. OptiLive is a cutting-edge solution from Optimove that enables sportsbook operators to execute CRM-powered live sports marketing at scale.

Sports 59

Sports CRM Gamification Tips 59

Optimove

FEBRUARY 23, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The message is clear: marketing has never been more demanding. Optimove Gamification: In 2024, we delivered AI-orchestrated gamification , a first to iGaming and Sports Betting operators.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

CRM 59

CRM Gamification ROI Loyalty 59

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

Optimove

SEPTEMBER 17, 2024

From expert CRM Lightning Talks and key Panel Sessions to showcasing our Partner Ecosystem – we’re offering exclusive opportunities to enhance your strategies and connect with industry leaders. CRM Lightning Talks – 3 experts, 3 topics, 10 minutes each. These quick-hit talks are at 12 PM, 2 PM, and 3 PM at Booth D120.

CRM 64

CRM Meeting Marketing Conference 64

Optimove

DECEMBER 17, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 5 Strategies to Win Share of Wallet Now let’s dig in! Use these top 5 strategies to win share of wallet and create long-term, satisfied customers. #1

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

TechSee

SEPTEMBER 18, 2019

Taking the time to tag the call, log the details, update the CRM system or forward customer feedback to the relevant department provides vital information to contact center managers, chief experience officers, R&D personnel and customer journey mappers. Tips and Tricks to Boost ACW Efficiencies.

Average Handle Time 84

Average Handle Time Contact Center CRM How To 84

Playvox

FEBRUARY 20, 2024

Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. While you can leverage many of the tips offered here , you can also get creative. Embracing remote work is becoming a norm for many companies to remain competitive.

Management 88

Management Gamification Contact Center Policies 88

NobelBiz

FEBRUARY 27, 2024

Everything you need to know CRM Systems CRM (Customer Relationship Management) systems play a crucial role in call center management by centralizing customer data from various touchpoints. One of the primary advantages of CRM integration with contact center technology is call flow management.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Optimove

SEPTEMBER 16, 2024

Implement gamification and loyalty programs for deeper player engagement. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more When it comes to marketing lotteries, the U.S. By embracing technology, personalization, gamification, and responsible gaming, U.S.

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

SurveySparrow

FEBRUARY 22, 2024

Here are some tips to help you personalize the customer experience. Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. The platforms include but are not limited to CRM, email marketing tools, and payment gateways.

Customer Retention 52

Customer Retention Software Gamification e-support 52

InteractionMetrics

FEBRUARY 20, 2025

A robust CRM system or AI-driven support tools can streamline interactions and improve resolution times. Here are some additional tips to keep your customer surveys consistent: Use uniform phrasing in questions across all departments. You can also encourage your customer base to participate through gamification.

NPS 52

NPS Net Promoter Score Strategy How To 52

Playvox

NOVEMBER 15, 2022

Related Article: Five Coaching Tips For Contact Center Agents that Work. Out-of-the-box WFM integrations with telephony, CRM, HR, payroll, and calendar systems – along with the ability to leverage open APIs – let customer support centers pull data quickly and accurately. Making things fun with gamification. Automate Reports.

ROI 86

ROI Software Management Contact Center 86

BirdEye

NOVEMBER 20, 2023

When looking for the best referral marketing software, there’re a few key qualities to keep in mind: Seamless integration: The software should easily work with your existing tools, like your CRM or email platform. Let’s take a look at a few expert tips to set your program up for success: Set clear goals: First, be crystal clear on your goals.

Software 64

Software Marketing Multi-Channel e-support 64

Retently

APRIL 18, 2024

For more ideas consider the folowing tips: Map the User Journey : Start by mapping out the typical paths users take within your app. Let’s dive into how incentives, gamification, and clear communication can boost engagement and response rates. This integration makes collecting and analyzing data in your CRM systems a breeze.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Tricia Morris

OCTOBER 19, 2015

CRMUG Summit 2015 landed record-setting attendance numbers recently with Microsoft Dynamics CRM users across sales, marketing and service converging to share use cases, tips and successes in their areas of expertise. Service is a Growing CRM Investment. Microsoft is Focused on the Future of Customer Service.

Self Service 40

Self Service Wireless Customer Service CRM 40

Talkdesk

JULY 27, 2016

In this post, we’ll explore the concept and provide tips for reducing ACW. Updating information in a CRM or helpdesk. Tips for reducing after call work time: There are two major ways to cut down on after call work time. Explore call center gamification by publicly tracking and rewarding agent statuses. Writing call notes.

Call Center 40

Call Center Gamification Tips CRM 40

CSM Magazine

FEBRUARY 17, 2021

In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy.

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52

NobelBiz

JUNE 5, 2023

This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods. Call centers need reliable CRM systems, automated dialing software, and data analytics tools to drive successful lead generation programs.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

MARCH 31, 2022

Use these tips and tricks as a methodology for future call center agent trainings. Typically supported with a CRM or Case Management application. First, how would you define a successful phone call? First, let’s look at what makes a conversation successful. But the hope’s is not lost altogether.

First Call Resolution 52

First Call Resolution Call Center Culture Gamification 52

Retently

APRIL 5, 2024

Check our comprehensive guide for specific customer service tips to help you improve customer satisfaction. A comprehensive CRM database can be instrumental in understanding customer needs, providing added value, and reducing brand switching.

Retail 78

Retail Engagement Strategy Customer Experience 78

ChurnZero

SEPTEMBER 22, 2023

The webinars Q&A session covered topics including how to encourage community participation across departments, tips for announcing a communitys launch, ways to jumpstart content creation and engagement when starting from scratch, and more. Maybe that’s something like demonstrating ROI. There have been studies on this.

Customer Success 52

Customer Success Video ROI Customers 52

ChurnZero

JULY 12, 2019

Think of utilities such as Google Analytics or your CRM solution. Services that provide constant insights, tips, and solutions for optimization generate a routine that leads to high usage. Two important components in gamification are surprise and delight. Other applications are very useful but not strictly engaging.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

CSM Magazine

JUNE 3, 2021

We conclude by recommending three practical tips and techniques to guarantee a smooth transition to all-round connectedness. The latest cloud-based solutions seamlessly link all contact centre, CRM and critical business data to give a totally connected view of operations in real time. Connectedness is a state of mind.

Connections 52

Connections Customer Connectedness Gamification Call Recording 52

Optimove

NOVEMBER 25, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaways: From AI-driven personalization to ethical data practices, marketing in 2025 is a mix of classic marketing and AI/machine learning. For more insights, contact us to request a demo.

Trends 108

Trends Technology Tips Marketing 108

Optimove

JANUARY 13, 2025

With new innovations like AI-orchestrated gamification, real-time engagement tools, and advanced CRM strategies, youll gain the insights needed to deliver unparalleled player experiences and drive business growth. Our booth, #4A34 in Hall 4, is designed to immerse you in the future of CRM. Whats New This Year?

CRM 52

CRM Gamification Sports Innovation 52

Optimove

JANUARY 8, 2025

Take the next step with our CRM marketer evolution curve Download Now Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more In 2024, marketers zeroed in on CRM Marketing strategies that redefined customer engagement and set new industry standards.

Gamification 52

Gamification CRM Tips Trends 52