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CRM with Computer Telephony Integration (CTI). A CRM system with computer telephony integration is essential for SMBs operating in the digital age. John also suggests integrating a customer survey into the CRM system, so that it’s launched immediately after the transaction has closed. Wireless and mobile. Gamification.
CRMUG Summit 2015 landed record-setting attendance numbers recently with Microsoft Dynamics CRM users across sales, marketing and service converging to share use cases, tips and successes in their areas of expertise. Service is a Growing CRM Investment. Read more about the success nTelos Wireless has realized in customer service here.
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