Kayako

JANUARY 5, 2017

In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Customer expectations are changing; each time you add another channel, you offer another way for a customer to engage with you. What goes into good self-service?

Omni-Channel 95

Omni-Channel Self Service Trends Multi-Channel 95

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Thematic

MARCH 18, 2025

Unified Customer Voice Thematic integrates feedback from multiple channels—surveys, social media, and support tickets—into one unified view. Limited to Web Data: Lacks multi-channel customer experience analysis. Google Ads Integration: Connects website data with ad targeting strategies.

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

Help Scout

SEPTEMBER 28, 2021

We’ve learned a lot about hiring remotely over the last 10 years and have incorporated these learnings into a multi-step hiring process, detailed below. Create a dedicated Slack channel for the hire Once the team is set, we create a Slack channel to discuss all things related to the hire.

Effort Score 126

Effort Score Multi-Channel Feedback e-support 126

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. He also has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Survicate

MARCH 20, 2019

We took those phrases and made them part of our employee handbooks and marketing. When we switched to a CRM and began sending feedback forms to their emails, things became much easier”. Apart from that, we still actively run multi-channel conversations with our customers (email tickets, chats, Trustpilot, Twitter, Facebook).

Tips 85

Tips Customer Centricity Social Media Insurance 85