Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Optimove

APRIL 13, 2020

Campaign Orchestration is the process of ensuring all cross-channel, multi-step communications with customers are in sync, providing customers a holistic experience. We booked everything in advance and ordered all our hotel nights via Booking.com. For the past 8 months, my partner and I have been planning a trip to Thailand.

Hotels 52

Hotels Multi-Channel Tips Ecommerce 52

InMoment XI

JANUARY 17, 2024

Guest experience refers to the overall impression and satisfaction that a guest has during their interactions with a hospitality brand or establishment, such as hotels, restaurants, resorts, and attractions. This means that all interactions and touchpoints the guest has with your brand are considered. What is Guest Experience?

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Currency Alliance

JUNE 16, 2020

As more holistic marketing initiatives, loyalty mechanics were harnessed to drive and measure engagement across channels, and across many more customer touchpoints. Such an approach is going to be all the more important now that airlines’ and hotel chains’ budgets seem likely to be heavily restricted for a couple of years.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Thematic

AUGUST 29, 2024

This could involve using Customer Relationship Management (CRM) software or specialized VoC platforms that allow for data integration across departments. Choose the Right Feedback Channels Utilize a mix of feedback channels to capture a comprehensive view of customer opinions. What methods will you use?

Voice of Customer 62

Voice of Customer Social Media Analysis Feedback 62

Currency Alliance

AUGUST 15, 2024

Marketing personalization can take place within localized initiatives or channels, such as the ecommerce shopping experience, the loyalty program, or a particular marketing campaign that captures the customers’ imaginations. Let me re-emphasize: relationships are built by people and through positive experiences across all touchpoints.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Ecommerce 52

Currency Alliance

DECEMBER 4, 2023

But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched. The prediction we made last year was proven right in 2023, when Amex Membership Reward Points became available in Australia as a method of payment on Myer’s online sales channel.

Loyalty 59

Loyalty Trends Data Marketing 59