eglobalis

JANUARY 7, 2025

This collaborative effort led to innovative features like enterprise-specific collaboration tools and tailored user experiences for different industries. Example: Salesforces integration of AI-driven analytics into their CRM platform stemmed from iterative testing and client feedback. Lets connect, and share your insights!

B2B 288

B2B Company Customer Journeys Innovation 288

eglobalis

JANUARY 20, 2025

Companies can further enhance relationship management by leveraging customer relationship management (CRM) tools like HubSpot or Salesforce, which centralize customer data and provide actionable insights. IBMs account managers, for instance, act as single points of contact, streamlining communication and fostering deeper client relationships.

B2B 421

B2B Loyalty Loyalty Programs Innovation 421

ECXO

MARCH 6, 2025

Most B2B companies have vast amounts of customer data spread across CRM systems, support ticket databases, ERP platforms, websites, and more. For example, implementing a customer data platform or upgrading the CRM can help consolidate information about customer interactions, transactions, and preferences into one unified profile.

B2B 339

B2B Customer Journeys How To Effort Score 339

InMoment XI

NOVEMBER 14, 2024

Some of this activity could be relevant to your brand and industry. Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Yes, absolutely!

Tools 195

Tools Social Media Customer Experience Analysis 195

InMoment XI

OCTOBER 24, 2024

What is the Difference Between a Customer Engagement Platform and Customer Relationship Management (CRM)? Debating the differences between customer engagement platforms and CRM systems is natural. Customer Relationship Management (CRM) Customer relationship management systems utilize the data of existing customers and focus internally.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

Optimove

JANUARY 20, 2025

Key takeaways: OptiLive is a new solution designed to empower sportsbook operators to execute CRM-powered live sports marketing at scale. Part of Optimoves Expanding CRM Marketing Capabilities OptiLive is part of Optimoves broader suite of CRM marketing tools for iGaming and sports betting operators.

Sports 75

Sports CRM Marketing Gamification 75

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement. By using CRM data, businesses can create personalized rewards that truly connect with their audience.

CRM 52

CRM Meeting Data Strategy 52

InMoment XI

DECEMBER 18, 2024

It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. InMoment provides industry-recognized text analytics that combines machine learning and NLP to extract meaningful insights from unstructured text.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

eglobalis

FEBRUARY 3, 2025

CRM, ERP, and marketing platforms) to create a 360-degree view of the customer. Real-World Examples from B2B Companies Europe: Siemens Siemens , a German multinational, has been using AI in its industrial automation and energy management solutions since 2015.

B2B 385

B2B Customer Journeys Customer Experience Chatbots 385

ijgolding

APRIL 9, 2020

To start with, the answer partly lies in Customer Relationship Management (CRM). A well applied CRM centralises all the data related to prospects and customers onto a single platform, enabling companies to record, track and act on customer interactions. The better the CRM is applied, the greater its effect on revenue is likely to be.

Customer Journeys 312

Customer Journeys CRM Technology Groups 312

InMoment XI

DECEMBER 22, 2022

In the customer experience industry, we call capturing customer feedback a “voice of customer” program, and at InMoment—we know that it’s not enough to capture feedback, you need to capture it, understand it, take action, and make sure customers know their feedback is being heard. Step #2: Listen To Your Customer s.

Voice of Customer 418

Voice of Customer Examples Strategy Net Promoter Score 418

eglobalis

MARCH 13, 2025

Present case studies and industry benchmarks that show measurable gains from CX investments. Invest in the Right CX Tools and Technologies Provide leadership with data-driven insights by investing in CRM platforms, customer feedback systems, and journey analytics tools.

Leadership 234

Leadership B2B B2C Effort Score 234

CSM Magazine

NOVEMBER 26, 2024

The mortgage industry has come a long way from piles of paperwork and lengthy approval processes. Here’s how technology is revolutionizing customer service in the mortgage industry. Enhanced Transparency with Blockchain Blockchain technology is making waves in the mortgage industry by offering enhanced security and transparency.

Industry 52

Industry Technology Customer Service e-support 52

InMoment XI

OCTOBER 31, 2024

In the call center industry, the standard time to answer is 20 seconds or less. With its ability to integrate with CRM systems and organize feedback in a central place, it simplifies the process of gathering and analyzing customer data. Training and equipping agents with CRM software can help enhance first contact resolution.

Call Center 195

Call Center Metrics Self Service Effort Score 195

InMoment XI

AUGUST 8, 2023

You can start your journey to beating survey fatigue with shortening surveys further by removing surplus demographic or operational data that could be sourced from your CRM or data lake (e.g. age, products held, customer tenure), and ultimately improved response rates. Ask Survey Questions That Drive Action.

Survey 435

Survey Net Promoter Score Customer Service Representative Tips 435

Calabrio

MARCH 25, 2025

Although Verint is an industry leader, some users may find their reporting tools difficult to use, and others have reported lackluster support services. HubSpot HubSpot is a leading customer relationship management (CRM) provider. CRM integration for customer data management. Strong tools for social media monitoring.

Software 130

Software Customer Journeys Tools Contact Center 130

ECXO

DECEMBER 4, 2024

However, establishing an effective customer success function varies significantly between industries due to differences in operational models, customer expectations, and interaction dynamics. The specific KPIs used may vary depending on the company’s goals, industry, and customer segment. Real-life Examples SaaS Industry 1.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

AWS Machine Learning

APRIL 3, 2025

This enables our sales teams to quickly create initial drafts for sections such as customer overviews, industry analysis, and business priorities, which previously required hours of research across the internet and relied on disparate internal AWS tools. Lets explore how we built this AI assistant and some of our future plans.

Sales 85

Sales Knowledge Base CRM System 85

Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. AI-powered chatbots have helped reduce customer service response times by 50% in the iGaming industry in the past year alone, according to Zipdo.

Self Service 130

Self Service Chatbots Social Media Wait Times 130

eglobalis

OCTOBER 9, 2024

Hitachi (Japan) Hitachi faced requests from industrial IoT clients for better integration of their analytics tools. After evaluating the technical feasibility and broader market demand, Hitachi developed a new modular analytics platform that could be scaled across industries.

Feedback 511

Feedback ROI Innovation B2B 511

InMoment XI

DECEMBER 30, 2021

Sit back, relax, schedule time on your calendar (maybe even during your lunch break) and get inspired by tips and tricks from the industry influencers and experts. For example: Q: What Metrics Can You Use to Determine Industry and Organizational Maturity? Goldilocks and the CX Paradigm: Too Little, Too Much, Just Right.

Strategy 370

Strategy Touchpoint Metrics Customer Journeys 370

TechSee

DECEMBER 3, 2024

Imagine a customer pointing their smartphone camera at a tangled router setup, your AI agent visually identifying the issue, offering clear instructions to resolve it in real time, then confirming the resolution by running a backend speedtest, and logging the entire interaction in your CRM platform. This isn’t a dream.

Customer Experience 124

Customer Experience Virtual Agent Competitive Advantage Customer Satisfaction 124

Optimove

MARCH 23, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: Optimove Connect 2025 honored the best in CRM marketing brands, teams, and individuals who are leading the way with data-driven, AI-powered, and Positionless Marketing strategies. Congratulations to all the 2025 winners for pushing CRM marketing into the future.

CRM 52

CRM Meeting Marketing Tips 52

InMoment XI

NOVEMBER 13, 2024

This can include CRM data, social media, call center logs, service requests, and chat messages. These sources can include CRM systems, customer feedback questionnaires , and social media. Pulling unstructured data from different sources helps you build a comprehensive dataset covering every touchpoint in the customer journey.

Customer Retention 195

Customer Retention How To Analysis ROI 195

Optimove

FEBRUARY 19, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Customer expectations are evolving, and staying ahead means learning from the best. The CRM Marketer Evolution’s Curve Guide Download this guide to learn about the 5 stages of a marketer’s evolution. See you in London!

Case Study 52

Case Study CRM Connections Study 52

InMoment XI

NOVEMBER 26, 2024

Use analytics tools, customer feedback, and data from CRM systems to monitor how customers interact with your brand across touchpoints. These examples can provide valuable insights into how different organizations across different industries have mapped their unique customer journeys.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

InMoment XI

DECEMBER 17, 2024

These include, but are not limited to, CRM systems, analytics platforms, collaboration tools, and customer feedback platforms. The most important of these tools is a customer experience platform.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

OCTOBER 23, 2024

Offer industry-specific solutions and insights. By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. AI-powered systems have enabled personalization for businesses across various industries, including financial services.

Banking 195

Banking Customer Experience Effort Score Financial 195

PeopleMetrics

FEBRUARY 13, 2025

Modern AI-driven VoC platforms can integrate directly with CRM or point-of-sale systems via APIs, making it easier to get the right feedback to the right people at the right time. All you may need is a simple data extract (flat file in CSV format) or a direct integration with your VoC platform. The less manual work, the better.

Analysis 109

Analysis Healthcare Feedback Analytics 109

QuestionPro Audience

JANUARY 3, 2018

In 2018, it is expected that 79% of airports around the world will offer CRM tools in their mobile apps to help track customer behavior and improve personalization and brand loyalty, up from 30% in 2015. Industry experts predict 70% of all booking transactions will be via mobile by 2020.

Travel 294

Travel Airlines Consumers Loyalty 294

ECXO

JULY 10, 2024

Despite its widespread use across various industries, NPS has come under scrutiny for not providing a holistic view of the customer experience. CRM Integration : Correlating feedback with customer profiles for deeper insights. Segmentation and Personalization : Tailoring feedback mechanisms to different customer segments.

Metrics 374

Metrics Analysis Feedback NPS 374

eglobalis

JULY 31, 2024

We will also explore the unique challenges faced by the CX industry and how specific MarTech solutions can benefit B2B customers, with a global focus. Marketing technology (MarTech) is pivotal in enhancing CX by integrating data, automating processes, and enabling personalized interactions sometimes in real-time.

Customer Experience 428

Customer Experience Social Media Analytics Chatbots 428

ECXO

FEBRUARY 3, 2025

Actions You Can Take: Implement a robust CRM tool like Salesforce, HubSpot, or Zoho to centralize customer data. Actions You Can Take: Share resources like guides, tutorials, or industry updates that align with the customers interests. Analyze purchase history to identify upselling or cross-selling opportunities.

Sales 263

Sales Customer Experience e-support Examples 263

GetFeedback

MAY 8, 2019

Specifically, we looked at key industry trends for curating and optimizing customer feedback. Every industry out there has had a hand in the making of this report. However, the service industry recognizes the importance of needing to provide mobile-friendly surveys, given that 48% of its customers are responding via mobile devices.

Trends 268

Trends Customer Service Comparison Metrics 268

GetFeedback

JANUARY 28, 2019

Combine NPS survey results with your CRM. Usually, this is stored in a customer relationship management (CRM) tool, like Salesforce. When you combine your NPS survey data with your CRM data, you can find patterns within segments of promoters and detractors that can help inform future decisions. More NPS survey results analysis.

NPS 246

NPS Survey Net Promoter Score CRM 246

C3Centricity

MARCH 15, 2018

However, in working with clients around the world and in numerous industries, I have found that many are lost by the wealth of information that is available to them. This is especially true given that non-traditional providers, like startups thriving on big data processing, are moving into their industries. An Alternative Approach. .”

Data 312

Data Retail Analysis Analytics 312