BlueOcean

DECEMBER 13, 2022

According to Bond , “the power of loyalty programs often trains an organization to optimize the program instead of optimizing loyalty.” Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. That last one is one we can help with!).

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? Disruptors show us how it’s done.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

NobelBiz

JULY 31, 2023

Trend Analysis Seasonality Insights: Trends across time can reveal seasonal patterns, informing workforce planning and infrastructure readiness. Agent Performance Trends: Identifying patterns in agent performance metrics can guide training needs and reward programs. Watch the entire podcast episode here!

Communication 52

Communication Call Center Wait Times Contact Center Software 52

SurveySensum

FEBRUARY 28, 2024

And assesses numerous verbatim responses, delivering real-time insights into the primary trends and sentiments within employee feedback. Its robust integration technology allows you to receive responses on a Slack server, deploy surveys within Intercom chats, and integrate with other CRM applications through open APIs effectively.

Tools 52

Tools Feedback Analysis Survey 52

Magellan Solutions

JULY 12, 2021

It turns out, this is not just a trend or a coincidence. Rewards program. But thanks to the early response by companies and innovation such as AI and chatbots , there is only minimal impact to the industry. At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills.

Call Center 52

Call Center Industry Contact Center Study 52

Currency Alliance

JANUARY 22, 2020

And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. Rewards programs have not, historically, earned consistent loyalty across all customer segments. do you reward experimentation?

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

Currency Alliance

DECEMBER 13, 2018

As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. Reward programs still have an important part to play in this effort; but they are only part of the picture. 2018 saw a 14.2% Targeted investment in experiences.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45