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Top 5 Customer Service & CX Articles for Week of September 16, 2024

ShepHyken

Only 14% of Customer Service Issues Are Fully Resolved in Self-Service by CRM Magazine (CRM Magazine) Customers resolve only 14 percent of their service and support issues fully in self-service, and even for issues that customers describe as very simple, only 36 percent resolve fully in self-service, Gartner found in a new consumer study.

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Breaking down the walls: Loyalty Magazine Awards 2019

Currency Alliance

This was my second year on the judging panel at the Loyalty Magazine Awards. Independent of individual program achievements, the most important development across the industry has not been in individual technological triumphs, but a hastening structural shift in how brands understand and approach the purpose of their loyalty programs.

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Innovators break the mould, at the 2020 Loyalty Magazine Awards

Currency Alliance

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Hybrid points programs.

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Loyalty Magazine Awards 2018: Tales of the (Mostly) Expected?

Currency Alliance

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. Compare that to a traditional loyalty program such as Amex or Tesco Clubcard, where that level of spend would have left you with around $0.40 You can see the full list of winners here.

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10 Tips to Improve Social Media Customer Service

CSM Magazine

Integration of your social networks with your CRM system will allow you to collect far more information about your customer. Your social platform should seamlessly integrate with your CRM system. To keep these customers delighted, you can offer a loyalty program. Track Customer Information. Reward Loyal Customers.

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How to Provide Exceptional Automotive Customer Service

CSM Magazine

Personalizing the Experience Customizing the customer experience can significantly improve satisfaction: Know Their History : Use a CRM system to track your customers’ history with your business. A little empathy goes a long way in building trust and rapport. This allows you to provide personalized recommendations and better service.

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Customer Service Essentials for Franchise Owners: A Guide to Success

CSM Magazine

Tools like customer relationship management (CRM) systems, mobile apps, and loyalty programs make it easier for franchises to serve customers better. CRM systems, for instance, track customer preferences, allowing franchise owners to personalize the service. A loyalty program doesn’t have to be complicated.