CRM Magazine Management NPS 
CSM Magazine
JULY 12, 2024
What exactly does a Customer Experience Manager do, and how do they contribute to a company’s success? According to research by Zippia, more than 2,670 companies in the United States have a Customer Experience Manager overseeing their customer experience initiatives. Let’s find out.
Peter Lavers
JUNE 6, 2021
We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by The Awards Magazine. Please get in touch if you’d like to speak with Peter regarding any aspect of CX management. I’m honoured!”
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Currency Alliance
JUNE 16, 2020
Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Other initiatives from big brands, such as Orange, were quite simple, but very effective mixes of online and offline engagement that drove huge increases in NPS. Fighting on multiple fronts.
CSM Magazine
JULY 2, 2024
A robust data management strategy, potentially involving customer data platforms (CDPs) or enhanced CRM systems. Many businesses find their valuable customer information trapped in silos, rendering it useless for personalisation efforts. The solution? But data alone isn’t enough.
CSM Magazine
APRIL 19, 2021
Xpedition , the Microsoft Dynamics Gold partner and trusted solution provider to the fashion and apparel sector, is partnering with Voyado the committed CRM challenger and natural choice for retailers in the Nordics, to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty. About Xpedition.
Customer Guru
AUGUST 21, 2018
She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Mark is CEO & CMO of Loyalty360, an “Association of Customer Loyalty” He has vast experience in designing and administering loyalty/CRM programs, and data-driven marketing communication programs.
CSM Magazine
OCTOBER 10, 2023
However, when a low AHT coincides with equally low customer satisfaction or NPS scores, a longer AHT might actually be better for business. Automated Workforce Management (WFM) solutions help to balance efficiency with effectiveness by optimising multi-skill scheduling. Calabrio is a trusted ally to leading brands.
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