CRM Omni-Channel White Paper 
Comm100
MAY 20, 2020
This means that the channels are siloed from one another, and this causes a huge host of problems (which we get into below). On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. With omnichannel, it’s a breeze.
Comm100
MAY 20, 2020
This means that the channels are siloed from one another, and this causes a huge host of problems (which we get into below). On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. . With omnichannel, it’s a breeze.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
JANUARY 14, 2020
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos?
Comm100
JANUARY 14, 2020
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos?
NICE inContact
AUGUST 20, 2019
How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? What CRM and other business systems do I need to integrate with? As we know, technology moves fast and what was once considered “state of the art” will inevitably become functionally obsolete.
NICE inContact
AUGUST 20, 2019
How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? What CRM and other business systems do I need to integrate with? As we know, technology moves fast and what was once considered “state of the art” will inevitably become functionally obsolete.
Comm100
FEBRUARY 25, 2020
Here are four steps to dismantle silos so that you can ensure that your customers enjoy the best possible experience across whatever channel they choose to reach out to you on. Leverage your CRM data . Your customer database will most likely be a CRM (Customer Relationship Management) system such as Salesforce or Microsoft Dynamics.
Expert insights. Personalized for you.
162 
Let's personalize your content