CRM ROI Self Service Virtual Agent 
Tricia Morris
OCTOBER 28, 2015
The goal of self-service is to make things easier for both the customer (to find information) and customer service agents (to deflect information requests from assisted service). Expectations for, and of, self-service are growing at a rapid pace. But making things easier always begins with hard work.
Lumoa
JUNE 23, 2021
Advanced Self-Service Tools According to studies, consumers are increasingly becoming self-reliant, preferring to use self-service channels such as live chat (42%) and chatbots (86%) rather than contacting customer support.
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Playvox
JANUARY 13, 2022
Artificial intelligence is also enabling new technologies including smart virtual agents that facilitate self-service and tools that measure customer sentiment in real time. More Routing Options through CRM Applications. Did you know some CRM systems have capabilities to route voice and digital interactions?
CSM Magazine
JUNE 16, 2023
IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences. With its cutting-edge conversational AI for customer service, it helps organizations ensure fast, friendly, and intelligent multichannel support. Ada brings considerable annual savings.
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