CRM Self Service Technology Virtual Call Center 
Magellan Solutions
JULY 29, 2021
Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines.
ViiBE Blog
JUNE 1, 2021
Beyond merely saving your company on customer service personnel, customer self-service empowers your customers to find their own solutions. With younger generations increasingly averse to phone calls, many also prefer self-service. That can include self-service, text chat, or video chat.
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ViiBE Blog
AUGUST 2, 2021
What is CRM integration and why is it useful? Call Center , Customer experience , Remote operations , Technology. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. ViiBE Blog.
ViiBE Blog
AUGUST 11, 2021
The best contact center software for your needs. Call Center , CRM , Customer experience. Today, contact centers give customers more options than simply calling a phone number. 5 essential contact center technologies. Video calling. The benefits of cloud-based contact center solutions.
NobelBiz
NOVEMBER 26, 2021
What are the technologies you can rely on for performance management? Contact center agents require access to their telephone tool and specific data, typically client data, regardless of where they are physically situated – on a traditional call center or at home, working from home. But the key here is knowledge.
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