TechSee

OCTOBER 9, 2018

According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers. I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service. Cloud-based, omni-channel CRM solutions.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

TechSee

DECEMBER 11, 2018

For instance, customer satisfaction/retention-related initiatives that demonstrate a clear impact on retention rates, or self-service initiatives that drive a reduction in operational costs, or engagement/customer journey initiatives that clearly correlate with increased sales. Infrastructure: Accelerated digital transformation.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

Comm100

JUNE 23, 2022

With CRM integration, Salesforce or another CRM can be connected to recognize even more about visitors to your website. Audio & Video Chat – Audio & Video Chat allows colleges and universities to remove barriers to a personalized chat experience while delivering remote support. Integrated chatbot .

Chatbots 245

Chatbots Self Service Video Wait Times 245

NICE inContact

APRIL 11, 2019

Save my time – Have your customers spend less time on wait times by providing a self-service option where the use case is best suited. If it is a modem issue, you are better off with video call options to resolve it , rather than a chat. . Contact centers face a constant challenge in managing customer expectations. .

Customer Expectations 151

Customer Expectations Tips Self Service Management 151

Calabrio

APRIL 11, 2025

Product and service knowledge: Provide a solid overview of the primary products or services agents will support, including key features, common customer benefits, and where to quickly access more detailed information for frequent inquiries.

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

ShepHyken

APRIL 6, 2025

The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service by Phillip Britt (Destination CRM) Its long been known that excellent customer service is critical for companies bottom lines, and the numbers continue to support that. Enjoy the video!

Customer Service 75

Customer Service Self Service Trends B2C 75

Vonage

MARCH 26, 2018

If you’re not providing an omni-channel service experience, your customers will happily switch to a competitor that does. Develop a self-service experience Self-service provides information that customers can use to help themselves. Offer support via social media J.D.

Omni-Channel 145

Omni-Channel Self Service Customer Experience Social Media 145

Calabrio

MARCH 4, 2025

Look for software that automates routine tasks, such as after-call work (ACW), and provides elevated self-service options. Open APIs and integrations with other business systems (CRM, marketing automation, HR and back office systems, etc.) are necessary to create a seamless flow of information.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

ViiBE Blog

JUNE 1, 2021

Beyond merely saving your company on customer service personnel, customer self-service empowers your customers to find their own solutions. With younger generations increasingly averse to phone calls, many also prefer self-service. That can include self-service, text chat, or video chat.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. That is why self-service was invented. What is customer self-service?

Self Service 52

Self Service Strategy Video Knowledge Base 52

NICE inContact

APRIL 29, 2019

The lowest hanging fruit for self-service for 2019 planning is to make sure that you’ve optimized your mobile app, and mobile friendly website, for quick responses to common customer questions and issues. We already know that it only takes 1 bad experience for your customers to leave you for the competition.

Contact Center 149

Contact Center Self Service Net Promoter Score Call Center 149

CSM Magazine

SEPTEMBER 20, 2021

The first choice for many consumers is now self-service. Studies have shown that almost 90% of clients anticipate a brand having its own service portal – and they prefer knowledge base enabled self-service channels such as FAQs. Adding Knowledge Management makes Customer Self Service easier.

Self Service 52

Self Service Customer Service Management Knowledge Base 52

Comm100

APRIL 9, 2021

This is known as self-serve, and the great news is that it is a popular and expected channel – 70% of customers expect a company’s website to include a self-service application. A strong knowledge base is core to self-serve and should be accessible on any site. – Use audio and video chat.

Banking 235

Banking Financial Data Wait Times 235

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

TechSee

NOVEMBER 16, 2021

The result is a new hybrid field service approach, one that even incorporates self-service, and visual assistance will play a central role in this model. How Visual Assistance is Utilized in a Hybrid Field Service Workforce. Self-service. Learn more about TechSee’s Hybrid Field Service offerings here.

Self Service 109

Self Service Technology CRM Video 109

TechSee

JULY 31, 2019

Today, the ubiquity of smartphone cameras ensures a constant stream of photos and videos and Computer Vision technology has become easily accessible, making it even more appealing to enterprise. Remote Visual Assistance & Self-Service. Where We’re Heading.

Self Service 149

Self Service Automotive Healthcare Retail 149

TechSee

JULY 17, 2018

A range of emerging technologies have effectively transformed IVR from a frustrating customer waiting experience to an effective process with self service capabilities. During the IVR conversation, the customer is requested to upload an image or video. Assisted Service. Self Service.

Wait Times 114

Wait Times Self Service Meeting Call Center 114

NICE inContact

NOVEMBER 8, 2019

Job one: Delight customers with immediate resolution because you can meet them in their channels of choice with faster service that’s always personalized with the CRM customer information right at hand. Check out these videos. Easy-to-use, integrated agent desktop delivers productivity. Want proof?

Contact Center 27

Contact Center Average Handle Time Self Service CRM 27

NICE inContact

NOVEMBER 12, 2018

With improved global omnichannel routing and implementing self-service for the simple use cases, the wait time is tremendously reduced definitely leaving a great impact. . When it comes to any self-service technology be it IVR or AI driven chat bots, simplicity and ease of use definitely score high on the experience chart. .

Contact Center 120

Contact Center Tips Self Service Customer Experience 120

Customers Rock!

MAY 10, 2012

From what I have seen, it seems to be able to provide the full fire-hose of social media information, prioritize issues that come in to the business, route them to the right agents, and surface content (from both the community as well as from self-service pages) that can help solve customer queries.

Social Media 174

Social Media Conference Self Service Entertainment 174

Tricia Morris

OCTOBER 28, 2015

The goal of self-service is to make things easier for both the customer (to find information) and customer service agents (to deflect information requests from assisted service). Expectations for, and of, self-service are growing at a rapid pace. But making things easier always begins with hard work.

Self Service 40

Self Service Virtual Agent ROI Tips 40

CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. The use of video will continue to evolve in the customer service space. Self Service. Self-service capabilities are improving and will continue to get better in 2018.

Self Service 80

Self Service Customer Service Gamification CRM 80

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks All-in-One Customer Service Software. Business Seeks Social Media Software with Integrated Social CRM.

Software 145

Software Customer Engagement Engagement Omni-Channel 145

TechSee

JANUARY 11, 2021

Vehicle-related images and videos can be streamed to the OEM’s Customer Assistance Centers via a smartphone screen for quick comprehension or assistance with a wide range of automotive issues. Integrations with the CRM and other assistive tools. Automation and self-service powered by Computer Vision AI.

Automotive 109

Automotive Self Service Brands How To 109

ProProfs Chat

NOVEMBER 17, 2017

Customers will love it and you will learn what features you need to offer when you offer more self-service tech directly to your customers. Video services will continue to increase and become mainstream. The shift to self-service will accelerate. Justin Flitter.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

Comm100

FEBRUARY 10, 2022

A high-functioning CRM will help in collecting granular data from customers. Once you’re ready with these dashboards, here are some strategies to personalize your customer service: Let self-service options like the knowledge base or FAQs be your customer’s first step. Create self-service portals.

Self Service 130

Self Service Customer Service Strategy How To 130

TechSee

SEPTEMBER 9, 2020

This tenant-first philosophy applies to both the private and public housing sector and requires the creation of a new kind of digital tenant experience – everything from live chat and online knowledge resources to self-service portals. When the tenant has an issue, they call customer service. They’re flying blind.

Management 145

Management Self Service Multi-Channel Video 145

Method:CRM

MARCH 8, 2023

A few ways to focus on this strategy includes: Access to free video resources. Online chats with customer service in real-time. Use CRM to create the best customer experience A CRM tool allows you to go above and beyond expectations to deliver amazing experiences. Below are some of the ways a CRM takes you further.

Self Service 89

Self Service Customer Experience CRM Effort Score 89

TechSee

SEPTEMBER 21, 2023

This allows field service teams to learn from the contact center, the contact center to learn from customer self-service, and management to gain a 360° view of all service interactions. Sophie AI Agent The full transformational value of Generative AI will be in customer service automation.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

Kustomer

JUNE 27, 2022

These features can include, but are not limited to: Improve response times Personalize customer engagement Track employee performance Scale smartly Streamline self-service Enhance the agent experience. Selecting customer service software can feel overwhelming and the software market is teeming with options, information and opinions.

Software 92

Software Tools Customer Service Self Service 92

SurveySparrow

FEBRUARY 20, 2020

Salesforce Service Cloud. Hubspot Service Hub. Freshdesk is one of those big names in the industry that delivers a self-service, AI-driven and omnichannel customer service solution for you. SLA Management (Service Level Agreement). Self Service Portal. Salesforce Service Cloud.

Software 96

Software Self Service Customer Service Multi-Channel 96

Solvvy

JULY 13, 2022

For example: Customer Self-Service. In fact, Gartner research shows that 62% of millennials and 75% of Gen Z customers will resort to third-party sources such as Reddit or a YouTube video to find information rather than calling customer support. Pros and Cons of Customer Service Automation. Chatbots and Live Chat.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

Comm100

FEBRUARY 7, 2018

Additional Considerations for CRM Solutions. Will the vendor support integrations with leading CRM or marketing automation solutions that will amplify your lead management, scoring, and nurturing capabilities? Can the live chat provider use CRM integrations to recognize visitors who are already in your CRM system?

Software 133

Software Customer Engagement Engagement Social Media 133

Kustomer

NOVEMBER 3, 2022

Other great uses of proactive support include: Dynamic FAQs: FAQs are a simple but very effective method of proactive customer support through self-service, and the more dynamic they are, the more information and satisfaction the customer will get out of it. Have robust customer self-service tools in place.

Self Service 88

Self Service Effort Score Omni-Channel Chatbots 88

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. CRM Connectors and API Integrations : Updating CRM client profiles in real-time just got easier.

Contact Center 105

Contact Center Self Service Omni-Channel CRM 105

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. The right partner will provide customers with the option to schedule a video call for later.

Engagement 109

Engagement Self Service Video Culture 109

Experience Investigators by 360Connext

AUGUST 1, 2023

Video game design companies are offering bonuses for their staff to learn how to use AI. For example, introducing a smart CRM tool empowered by AI can provide personalized information to sales AND support teams. Consider self-service options, improved internal processes, and seamless omnichannel experiences.

Customer Experience 143

Customer Experience Customer Service Self Service Chatbots 143