Optimove

NOVEMBER 24, 2020

Welcome to another episode of PostFunnel Insider, Optimove’s series of CRM know-how, tips, news, and analysis videos. Watch the full video here: If you would like to know more about how to get the most from cross-selling between platforms, reach out to? Want to hear more? Optimove’s Strategic Services ?team.

CRM 97

CRM Video Analysis Tips 97

Comm100

MAY 8, 2021

Agents/seats Unlimited 100 Unlimited Unlimited 3 Unlimited Chats Unlimited 10,000 contacts Unlimited Unlimited Unlimited Unlimited Real-time visitor tracking Yes No No Yes Yes Yes Audio/video chat Yes No No No No No Pre-chat form Yes No ? HubSpot’s free live chat software is best suited for companies already using HubSpot CRM.

Comparison 246

Comparison Software CRM Knowledge Base 246

Optimove

JULY 19, 2021

Watch the video or read the transcript just below it for the answers: Optimize the cancellation process. For instance, you can try to predict the cancelation by building groups of high-risk customers and targeting them with the right CRM campaigns before they cancel. As a result, they may decide to cancel their subscription.

CRM 98

CRM Feedback Measurement Video 98

TechSee

FEBRUARY 19, 2025

She works from her 3,000-square-foot suburban home two days a week and has three energetic kids who enjoy gaming and streaming video. Steve, a remote consultant at FiberCo, uses TechSee’s live video capabilities to visually connect with Jen, establishing a personal relationship as he assesses her connectivity needs.

Connections 109

Connections Consulting CRM Video 109

TechSee

MARCH 11, 2025

Reduce Fiction with Visual AI for Troubleshooting – AI-driven image and video analysis helps agents diagnose issues remotely. Seamless CRM, knowledge base, and ticketing integrations are three common examples. Churn Prevention – Instant AI-powered insights resolve problems before customers consider canceling.

Customer Service 109

Customer Service Self Service Knowledge Base CRM 109

Storyminers

JULY 2, 2020

Tie your website to your CRM. If you don’t have a CRM (customer relationship management) system, get one–even if you’re just starting out. We’re creating a new website right now, and 70% of the content will be driven from the CRM system, as opposed to from our website. Here are a few tools I’m currently reviewing: Sli.do.

Customer Journeys 246

Customer Journeys CRM Retail Video 246

Optimove

DECEMBER 28, 2020

For your convenience – you can either watch the video or read the transcript below it. The post CRM Hack: Using Realtime Marketing to Improve Conversion appeared first on Optimove. Realtime Campaigns – What Are They?

CRM 98

CRM Marketing Retail Video 98

Optimove

JUNE 24, 2021

One of CRM’s golden rules is finding the right balance between realtime data – also known as “fast data” – and slow data to maximize revenue. Watch the 3-minute video or read the transcript just below it: Realtime (Fast) Data. The post CRM Hack: Hitting the Mark with Realtime Data appeared first on Optimove.

CRM 98

CRM Data Retail Measurement 98

ECXO

DECEMBER 4, 2024

SaaS Companies – SaaS customer success teams often interact with their clients virtually through emails, video calls, or in-app messages. HubSpot : As a CRM platform, HubSpot frequently rolls out new tools and features. Their success is measured in terms of repeat business, customer referrals, and overall customer satisfaction.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

Optimove

AUGUST 29, 2021

Watch the short video below for a quick micro-workshop that uses the example of new customers at an online betting operator. or, you can skip the video and read the textual explanation below). Of course, all those objectives contribute to the one prominent Northern Star of CRM Marketing metrics: Customer Lifetime Value.

CRM 97

CRM Data How To Video 97

Magellan Solutions

FEBRUARY 15, 2023

The adoption of customer relationship management (CRM) systems in the business world has been a game changer for employees. A CRM virtual assistant (VA) is an extension of the customer service team, which handles routine tasks for clients. The duties of a CRM virtual assistant is not limited to handling customer support.

CRM 95

CRM Customer relationships Social Media Sales 95

Optimove

JANUARY 4, 2021

For your convenience – you can either watch the video or read the transcript below it. The post CRM Hack: Marketing Plan Objectives and Principles appeared first on Optimove. That’s the proper order of things nowadays. Today, we will provide you with examples of how it works for the Registered Only customer lifecycle.

CRM 95

CRM Marketing Customer Journeys Resources 95

Comm100

JUNE 23, 2022

With CRM integration, Salesforce or another CRM can be connected to recognize even more about visitors to your website. Audio & Video Chat – Audio & Video Chat allows colleges and universities to remove barriers to a personalized chat experience while delivering remote support. Integrated chatbot .

Chatbots 245

Chatbots Self Service Video Wait Times 245

Uniphore

JANUARY 4, 2022

Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role. Sylvain Tremblay Senior Vice President Sylvain Tremblay is Senior Vice President of Video AI Business at Uniphore. Conversational AI Platform. U-Self Serve. Case Studies.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

Kustomer

MAY 19, 2022

They poured their collective expertise into the next evolution in customer service – the Kustomer CRM – a CRM for customer service designed to work with the messaging apps people use most–all of them. The Kustomer CRM works across all the channels your customers use like phone, email, chat, SMS, and of course, messaging.

CRM 92

CRM Communication Retail Video 92

Experience Investigators by 360Connext

AUGUST 17, 2021

Video] Struggling to Manage CX? Video] You’re 5 Questions from a CX Mission Statement . We added the reminder into the CRM, and I also asked our team members to recommit to proactively alerting customers to any potential issues. Who Needs to Know What We’re Doing? Who Needs to Approve? How Will This Team Work Together?

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

Vonage

FEBRUARY 26, 2019

The answer is omni-channel contact center solution that allows businesses to route interactions through email, chat, SMS, video and social channels seamlessly. Sure, but only if the customer gets treated right across the board — at any point, on any channel (even by that new chatbot your boss keeps mentioning). So how can you pull that off?

Omni-Channel 206

Omni-Channel Contact Center Chatbots CRM 206

C3Centricity

JULY 8, 2020

Words have given way to more images and now also to videos. CEX #CRM #CustomerCare #CustomerSatisfaction Click To Tweet. This will ensure that your brands are correctly presented online, as everyone will have access to professional, quality photos and videos. How do you treat your customers?

Engagement 279

Engagement Entertainment Customer Centricity Social Media 279

Comm100

JANUARY 21, 2021

From here, they connect with an agent and exchange typed messages (and even talk over audio and video chat, but we’ll get on to this later on). Audio & Video chat. Audio & video chat has played a major role in digital customer support in 2020. Live chat is typically used by sales, marketing, and customer support.

Video 246

Video Social Media Software Knowledge Base 246

Optimove

JULY 29, 2021

Major sporting events present numerous challenges to online gaming and betting operators, especially when it comes to CRM. You can learn more about it on this video: We also provided lots and lots of CRM Marketing content about other ways marketers should deal with the effects of the coronavirus.

CRM 98

CRM Sports Strategy Entertainment 98

ShepHyken

APRIL 6, 2025

The Top Customer Service Trends and Technologies for 2025: Agentic AI Is Poised to Remake Self-Service by Phillip Britt (Destination CRM) Its long been known that excellent customer service is critical for companies bottom lines, and the numbers continue to support that. Enjoy the video! Thats a BIG difference!

Customer Service 75

Customer Service Self Service Trends B2C 75

Calabrio

MARCH 4, 2025

Open APIs and integrations with other business systems (CRM, marketing automation, HR and back office systems, etc.) 8×8 : A unified communications platform that combines business phone systems, video conferencing, and contact center capabilities into a single, integrated solution.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Comm100

NOVEMBER 10, 2021

Whether your bot support sales, support, or both, you can integrate a chatbot with your CRM system to ensure data is shared across the platforms to achieve data clarity, consistency, and transparency across teams and throughout the customer lifecycle. Watch this 10-min video to discover what Comm100’s chatbot could do for you.

Chatbots 245

Chatbots Customer Service Social Media CRM 245

C3Centricity

OCTOBER 1, 2019

CRM #CEX #CustomerSatisfaction Click To Tweet. CEX #CRM #CustomerSatisfaction #CustomerCentricity Click To Tweet. In a video way back in 2014 Tim Cook talked about being " better." quote @TimCook #CEX #CRM #CustomerSatisfaction Click To Tweet. Our customers may be satisfied, but they will never stay satisfied for long.

Customer Satisfaction 245

Customer Satisfaction Hotels Marketing Customer Centricity 245

Retently

DECEMBER 10, 2024

Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial. Additionally, Retentlys automation playbooks allow you to set up scenarios like sending follow-up messages to Detractors or exporting CX data directly to your CRM.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

Kustomer

MARCH 8, 2021

You can leverage a true omnichannel CRM to create a detailed picture of every customer and help them stay engaged on any platform. Quickly get a bird’s eye view of customer service agent availability & capacity. Jump into active conversations and manage queue assignments easily. Stay Efficient & Effective.

Video 98

Video How To CRM Omni-Channel 98

TechSee

JUNE 16, 2021

It establishes a live video stream with the customer and overlays Augmented Reality annotations to provide step-by-step resolution guidance on their mobile screen. WCTel offers voice, data, video, wireless and security services in western South Carolina. Visual Assistance is Powerful – If Adopted.

ROI 251

ROI Case Study Strategy Wireless 251

Calabrio

APRIL 11, 2025

Technology proficiency: Ensure agents can confidently navigate the essential tools, including logging into systems, using the basic functions of the CRM, handling contacts through the communication platform (phone, chat, etc.), searching the internal knowledge base, and accessing performance or evaluation data within a reporting dashboard.

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

Comm100

AUGUST 1, 2023

Thoughtful touchpoints such as checking in post-purchase, sending a how-to video or asking consumers to write a review generate positive brand perceptions were given as examples of important personalized customer service. Not only this, but 76% said they are more likely to consider purchasing from a brand that provides a personalized service.

Customer Service 231

Customer Service How To Omni-Channel Video 231

CloudCherry

JULY 10, 2019

You might think of something simple like a well-designed video that helped you understand a product better. On the other hand, a b2b company that sells CRM software will have questions about the customer’s industry, the number of employees they have, and their location. Customer-to-customer interactions.

Self Service 231

Self Service Customer Experience Customer Service Chatbots 231

TechSee

JUNE 16, 2022

In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. Follow on LinkedIn. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Comm100

MAY 13, 2019

A robust, modern live chat program empowers customers to connect with companies through rich media like audio, video, and co-browsing, giving agents the choice to choose the right media to convey information in the quickest and easiest way. Telemedicine is a use case that takes full advantage of these functions.

Effort Score 179

Effort Score Omni-Channel CRM Video 179

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks Industry-Leading CRM. SalesForce.

Software 143

Software Customer Engagement Engagement Omni-Channel 143

Comm100

MAY 16, 2021

Serve your customers on live chat, audio & video chat, email, social media, mobile text messaging, and a self-serve knowledge base. Knowledge Base Audio and video chat for free Robust reporting Agent efficiency tools . Free all-in-one customer engagement platform. All for free, forever! Sign Up Free. Comm100 Free. Sign Up Free.

Software 236

Software Social Media Knowledge Base Omni-Channel 236

GetFeedback

FEBRUARY 12, 2019

You can also view responses in Salesforce, so you can layer it on top of CRM data and take action on feedback. Check out our demo video to see SMS Invitations in action. Monitor responses in GetFeedback and see how SMS Invitations are performing in comparison to other distribution channels, like email. Want to learn more?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Win the Customer

DECEMBER 21, 2024

This involves: Collecting comprehensive customer data: Gather data from various sources, including website interactions, mobile app usage, social media engagement, customer support tickets, and CRM systems. Targeted offers and promotions: Deliver personalized offers and promotions that are most likely to resonate with individual customers.

Social Media 59

Social Media Roadmap Return on Investment Chatbots 59

Comm100

APRIL 9, 2021

With an intelligent live chat platform, your agents have access to a wealth of information about the client they are speaking to, especially if you integrate it with other core data systems like your CRM. – Use audio and video chat. Luckily, the very best live chat platforms support this experience with audio and video chat.

Banking 235

Banking Financial Data Wait Times 235