transcosmos Information Systems

MAY 18, 2015

The manifestation of a remarkable customer experience is ingrained in the company’s culture. Observing the cultures of companies allows you to foresee in some way, how customers are dealt with and the kind of customer service they offer. It is the atmosphere where your customer service team works in.

Culture 48

Culture Company Customer Experience Customer Philosophy 48

Maz Iqbal

MARCH 6, 2015

Case Studies Culture Customer Philosophy Customer-Centricity Employee Engagement Leadership / Change / Transformation Social customer care customer centricity employee engagement humanistic leadership leadership social' Today, this organisation (and its leadership) is on my mind again.

Leadership 48

Leadership Customer Philosophy Case Study Employee Engagement 48

Maz Iqbal

DECEMBER 27, 2014

Before we move ahead, I do wish to make one general point: the default is that of poor customer experience and this is so because the world has been setup without adequate consideration of experience based customer needs. In my view, this is particularly so in nations-cultures with a strong Protestant-Calvinist influence.

Customer Experience 99

Customer Experience Customer Philosophy CRM Fashion 99

ProProfs Chat

MARCH 26, 2020

They have their own culture, way of dealing with conflicts, and the managerial hierarchy. . But, when it comes to customers, there are very few companies who understand the importance of standing out of the crowd and making customers feel delighted. So, how do you create a good customer philosophy? . Image Source.

Customer Service 52

Customer Service Self Service Customer Philosophy Guidelines 52