Embracing 5 Hard Truths of Customer Experience to Improve Your CX Strategy
Experience Investigators by 360Connext
JUNE 18, 2024
“Prioritizing” The Customer Isn’t Enough “We prioritize the customer in everything we do!” When I ask about a budget for customer experience efforts, they say they don’t have one. When I ask about closing the loop on customer feedback, they say they haven’t quite figured that out yet. Reset your survey culture.
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