Culture Customer Change Innovation 
CX Journey
OCTOBER 5, 2017
Here's what happens and why your work is never done: Expectations change. What delights customers today may not delight tomorrow. It's important to always keep your pulse on changing customer needs. Customers change. Customer needs, desires, and expectations change. What are the weak signals?
CX Journey
AUGUST 19, 2014
Image courtesy of infinity and beyond How can a story about a few monkeys challenge the way we think about how and why policies, processes, and cultures are created? Are we afraid to change? Or afraid of change? Companies change. Employees change. Customers change. We''ve always done it that way ?"
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CX Journey
JUNE 17, 2019
First and foremost, you have to hire the right people (both management and individual contributors), i.e., those who fit your values and culture, a culture that should already be described as customer-centric. Trying to Imitate not Innovate Your culture and your customer experience are your own unique fingerprints.
Forrester's Customer Insights
NOVEMBER 26, 2020
There’s a saying that “culture is what people do when no one’s looking.” Bosch is internalizing this observation as it transforms into a digital business; the company’s culture directly impacts the way it works and innovates. Cultural transformation is a […].
Experience Investigators by 360Connext
MAY 11, 2021
This is understandable, but a CX strategy can also help teams get creative about solving customer issues, instead of shrugging them away with “that’s how it’s done in our industry.” ” And finally…iterate and innovate! Customer experience depends on avoiding complacency.
Michelli Experience
SEPTEMBER 4, 2018
At a deeper level of training, the map must be placed in context to the business’s customer experience culture and strategic goals. More importantly, we’ve helped team members understand their role in creating customer value and how the map can be a tool to look for opportunities to innovate customer solutions.
Lumoa
AUGUST 23, 2021
In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business.
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