Culture Customer Confidence Customer Service Training 
ShepHyken
DECEMBER 17, 2024
And if you add to that a smile as in being nice its a wonderful combination that will make customers appreciate you. The fastest way to lose your customers confidence and trust is to not follow through on a promise. Dont forget to show appreciation to your customers. Do what you say youll do! Say thank you!
ShepHyken
JANUARY 7, 2025
Dont Throw Fellow Employees Under the Bus : When mistakes occur, how employees react and what they say impacts the customers perception of the business. It may be someone elses fault, but to the customer, you are the company. Your goal is to win back the customers confidence. That doesnt happen when you blame others.
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ShepHyken
MARCH 22, 2017
Direct contact with the customer is usually the responsibility of people in customer-facing jobs, such as sales and support, yet there is no better way to get all employees to understand how their good work impacts their customers than for everyone to have some facetime with customers. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 26, 2018
The culture: This is the kind of organization you want to be affiliated with. At some level, this ties into culture and values, but this is more about giving back and community involvement. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 8, 2024
Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Connect with Shep on LinkedIn.
ShepHyken
DECEMBER 19, 2018
Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Do Your Customers Trust You This Much? Follow on Twitter: @Hyken.
ShepHyken
MAY 7, 2018
An easy return policy creates customer confidence and trust in the brand. The Humanoid Touch: How AI is Changing Customer Experience by Deb Miller. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.
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