ShepHyken

DECEMBER 2, 2019

A great way to motivate the people you work with as well as get customers excited about doing business with you! Customer Service Déjà Vu [Infographic] by ServiceNow. Forbes) 10 mind-blowing stats on why today’s customer service looks a lot like yesterday’s. Three “basics” that are worth being reminded of (over and over).

Customer Service 16

Customer Service Infographics Culture Retail 16

ShepHyken

OCTOBER 1, 2018

This short article focuses on five mistakes organizations make with their customer experience initiative. My personal favorite is number one, which focuses on CX being part of the culture and not a tactic. Infographic: How Customer Service is Evolving in 2018 by Karishma Urs.

Customer Service 19

Customer Service Infographics Employee Experience Customer Service Strategies 19

Integrity Solutions

JUNE 18, 2021

Below we’ve aggregated 10 sales coaching articles, blogs and infographics various subject matter experts from across Integrity Solutions have published that demonstrate the importance and results of developing a culture of sales coaching in an organization. Seven Insights for Building a Sales Coaching Culture.

Sales 96

Sales Leadership Infographics Culture 96

ShepHyken

AUGUST 29, 2016

My Comment: This interesting article is actually a case study of a successful company and how they connect (and do much more) with their customers. Kuiu is a hunting gear company that has a customer focused culture. The Future of Customer Loyalty is Flexibility by Jim Tierney. Follow on Twitter: @Hyken .

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

ShepHyken

SEPTEMBER 19, 2022

Here is an infographic. The author shares the six types of programs and then follows it with an infographic that shares a little more detail. Newsweekme) Customers who don’t feel appreciated can take a lot of money from your business. I am honored that my book, The Culture of the Customer, made the list.

Loyalty Programs 66

Loyalty Programs Customer Service Infographics Chatbots 66

Experience Investigators by 360Connext

JULY 16, 2019

One day of customer experience discussion does not make a customer-focused company. How often do you discuss customer experience strategy in your regular communications to employees? The link between the idea of customer experience and the execution of it must be stronger than we think it does.

Strategy 110

Strategy Customer Experience How To Customer Journeys 110

ShepHyken

JANUARY 24, 2022

Learn how to ensure customer satisfaction despite supply chain disruptions. My Comment: I just came across this article and the accompanying infographic this week, and while it may have come out sooner, the timeliness of it couldn’t be more appropriate. Follow on Twitter: @Hyken.

Customer Service 71

Customer Service Customer Centricity Policies Retail 71

West Monroe

APRIL 19, 2023

Banks can no longer assume customers will come to them for their financial needs compared to others in the market. David Schiff Senior Partner, West Monroe Just about half (52%) of financial services companies report that customer centricity is embedded in their culture, strategy and processes, and guides everything they do.

Financial 52

Financial Banking Customer Centricity Culture 52

West Monroe

APRIL 19, 2023

Banks can no longer assume customers will come to them for their financial needs compared to others in the market. David Schiff Senior Partner, West Monroe Just about half (52%) of financial services companies report that customer centricity is embedded in their culture, strategy and processes, and guides everything they do.

Financial 52

Financial Banking Customer Centricity Culture 52

ShepHyken

AUGUST 21, 2017

My Comment: This excellent article covers five important topics including loyalty, friction, anticipation, customization and engagement. 1 0 Things That Matter to Customers and How These Affect Your Business [Infographic] by Adel Zsurzsan. These concepts are important to every business. Follow on Twitter: @Hyken.

Customer Service 19

Customer Service Infographics Fashion Social Media 19

SurveySensum

JANUARY 1, 2024

Encourage Peer Recognition: Foster a culture where team members appreciate each other’s accomplishments. Beyond this innovative program, Accenture employees praise the company’s effective management practices and early delegation of responsibilities, fostering a culture of trust and empowerment.

Social Media 52

Social Media Effort Score Customer Satisfaction Case Study 52

Provide Support

APRIL 5, 2016

In addition to being a great source of inspiration these quotes help to keep your company’s customer focused culture alive. Providing an exceptional and superior customer service is an integral part of any business success.

Customer Service 40

Customer Service Culture Customers Customer Focused 40

Verint

SEPTEMBER 29, 2017

The next big question is how do you keep it going along the journey to build and maintain a customer-centric culture. They offered good illustrations of how the company was customer-focused, but all agreed there could be more structure and definition to the efforts going forward.

Leadership 34

Leadership Customer Centricity Average Handle Time First Call Resolution 34

Retently

FEBRUARY 9, 2024

You can enrich this experience further with visual aids like infographics, charts, and videos to clarify the scope of the survey and add a visual punch. Share Results with Relevant Teams Effective communication of customer feedback among teams is crucial for promoting a customer-focused approach within your organization.

Feedback 92

Feedback Net Promoter Score Effort Score Customer Satisfaction 92

Customer Guru

DECEMBER 13, 2017

Furthermore, almost 50% of the respondents said that employees don’t know what they need to do in order to deliver a great customer experience. We shared these insights in our infographic below: Are these challenges still relevant today? In such a case, it becomes difficult for these departments to develop a customer focus.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119