ijgolding

JUNE 14, 2017

Over the last few months, I have been exploring in detail my perspective on seven ‘tips’ that will enable any organisation to become genuinely customer centric. Last year I judged the inaugural Gulf Customer Experience Awards in Dubai. The site serves 80,000+ visitors per month from 200 countries. You can read my column here!

Customer Centricity 171

Customer Centricity Communication Culture Customers 171

InMoment XI

AUGUST 2, 2023

We learnt that there are multiple approaches to achieving success and that the true differentiators between leading and lagging companies are culture, capability, and execution. In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction.

NPS 195

NPS Customer Centricity Automotive Culture 195

Vonage

MAY 8, 2017

To offer a truly personalised experience, businesses need to think beyond the physical size of their business and instead look to the anatomical structure, culture and ethos inside their organisation. If you’re unsure on either of the above take a look at our top tips below for advice and best practice when scaling your business.

Sales 159

Sales Tips Training Travel 159

BirdEye

MARCH 27, 2025

Read this blog further to explore how to craft yours and unlock 150+ Instagram username ideas customized for your industry with branding tips. Whether you’re brainstorming Instagram account username ideas or searching for the perfect one with an Instagram username checker, your choice shapes how customers perceive your brand.

Brands 52

Brands Tips Social Media Examples 52

ProProfs Chat

JUNE 5, 2020

The good news is that CX experts from big brands are ready to spill the beans with their valuable customer service tips during COVID 19. These tips will help you keep your business operations afloat and make you ‘ live to fight another day ’. . Insightful Customer Service Tips During Coronavirus Pandemic.

Tips 143

Tips Customer Service Social Media Culture 143

Kayako

NOVEMBER 21, 2018

When you think about businesses that are known for providing extraordinary customer service like Zappos, Amazon or Chick-Fil-A, they share a common trait. They’re obsessed with their customers. How do you build a customer-oriented culture? Here are five tips and lessons from brands that have done it successfully.

Culture 120

Culture Banking How To Customer Service 120

InMoment XI

OCTOBER 23, 2024

This created a customer-centric culture that increased its revenue by 5%. They also grew their number of customer accounts to three million. Focus on employee training to create a customer-obsessed culture. Employees play a crucial role in delivering excellent customer service.

Banking 195

Banking Customer Experience Effort Score Financial 195

Blake Morgan

NOVEMBER 12, 2024

Here are five ways Jack in the Box’s marketing strategy directly impacts customer experience: Modernizing the Brand Jack in the Box updates its iconic identity while leveraging social media and digital channels. This approach ensures the brand remains culturally relevant and engaging. Blake Morgan was called “The Queen of CX” by Meta.

Strategy 64

Strategy Marketing Customer Experience Social Media 64

Eptica

FEBRUARY 22, 2017

Date: Wednesday, February 22, 2017 Building a strong customer-focused service culture. Woo, Wow and Win , a recent book by Thomas Stewart and Patricia O’Connell gives some useful tips on where to start. Essentially, it recommends building a service culture based on 5 key principles: 1). Monitoring VI.

Culture 55

Culture Customer Focused Knowledge Base Effort Score 55

TechSee

JUNE 16, 2022

As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Thematic

MARCH 30, 2025

Besides, when all your feedback is in one place, your product teams, customer experience analysts, and support staff can all work from the same source of truth. Centered Feedback Tips Tips to centralize feedback: Use a single customer feedback tool or CRM integration to capture input from email, chat, surveys (e.g.,

Feedback 62

Feedback Effort Score Analysis Customer Centricity 62

CX Journey

SEPTEMBER 19, 2014

Source: Accenture Global Consumer Pulse Research, 2013 Amazon is really a great example of a customer-focused, customer-centric company. Actually, the better phrase, their phrase, is "obsessed over customers." customer experience customer focus customer-centric culture' Simon Sinek.

Customer Centricity 160

Customer Centricity Poor Customer Service Metrics Customer Focused 160

ShepHyken

MARCH 8, 2021

16 Tips For Boosting Customer Satisfaction With Happier Employees by Forbes Coaches Council. Forbes) 16 members of Forbes Coaches Council shared their best tips for business owners to start improving customer satisfaction with happier employees. Happier employees will mean happier customers.

Customer Service 145

Customer Service Airlines Hospitality Infographics 145

AskNicely

AUGUST 29, 2018

This customer-fueled approach to business growth has evolved into a culture shift. By using automated systems for gathering and acting upon customer feedback, forward-thinking organizations can establish a customer-focused culture. Best NPS Benchmarks Are a Result of NPS Best Practices.

NPS 150

NPS Net Promoter Score Metrics Culture 150

InMoment XI

JULY 23, 2024

Post-Purchase Engagement: Companies like Apple keep customers engaged with follow-up emails, tips, and support options after a purchase. How to Start Building Your Ecommerce Customer Experience To start building a strong ecommerce customer experience, it all starts with understanding your customers.

Ecommerce 195

Ecommerce Measurement Customer Journeys Customer Experience 195

ShepHyken

AUGUST 8, 2022

You don’t just want your customers to enjoy themselves when they’re in your store or shopping on your website–you want to create such an amazing user experience that your customers won’t be able to help but tell their friends about all your business has to offer. My Comment: I love the idea of WOWING the customer.

Customer Service 24

Customer Service Culture Customer Retention Video 24

CSM Practice

JULY 6, 2020

Communication plays a stellar role in this part of keeping up with your customer’s value because the results of your efforts to create value are measured in the customers’ perception of that value. It is connected to your company’s culture and vision. Know the value you provide. Focus on what you really offer.

Tips 105

Tips Customer Success Customers Strategy 105

Comm100

AUGUST 20, 2019

In order to develop a successful customer experience strategy, you first have to have a vision, understand and relate to your customers, get real-time feedback while also managing employee responses, and create a strategy that looks at the customer experience as a whole, rather than the experience of a few select touchpoints.

Contact Center 100

Contact Center Tips Customer Experience Culture 100

InMoment XI

OCTOBER 18, 2023

Over two enriching days, attendees gathered practical tips and best practices to elevate their experience programmes immediately. The power of data-driven choices extends beyond individual decisions; it drives a customer-focused culture within your organisation. If you couldn’t attend the event, fear not!

Customer Experience 195

Customer Experience ROI Return on Investment Financial 195

ijgolding

APRIL 19, 2017

This month, in my exclusive column for CustomerThink, I continue to explore in detail my perspective on seven ‘tips’ that will enable any organisation to become genuinely customer centric. Last month I shared 6 key questions related to the importance of engaging your people in improvement activity.

Strategy 191

Strategy Customer Experience Customer Centricity How To 191

Lumoa

MARCH 21, 2023

In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 Readers have commented that they love the hands-on tips and advice, as well as each chapter being just long enough to gain insight and inspiration yet short enough to be able to read in a coffee break. I hold nothing back.

Customer Experience 221

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 221

ShepHyken

JANUARY 18, 2021

21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021. Follow on Twitter: @Hyken.

Self Service 132

Self Service Customer Service Customer Journeys B2B 132

Customers Rock!

MAY 5, 2011

But customer service is not enough. You also need marketing that connects with your current customers. In fact, you need to consider the entire customer experience , and support it with a customer-centric culture , one that promotes an equally exceptional employee experience. It has to ROCK.

Social Media 198

Social Media Customer Centricity Case Study Loyalty 198

ShepHyken

APRIL 6, 2021

Jeff Toister is a n author, consultant, and trainer who helps companies develop customer-focused cultures. He’s written four books including The Guaranteed Customer Experience. Thousands of customer service professionals around the world subscribe to Jeff’s Customer Service Tip of the Week email. .

Advertising 152

Advertising Consulting Brands Tips 152

ShepHyken

MAY 24, 2016

Drive a Customer-Focused Culture. Shep Hyken discusses how to create and maintain a customer-focused culture with Donn Sorensen, speaker, philanthropist, and Regional President of Mercy, a large healthcare organization based in St. Donn Sorensen Shares Leadership Principles That.

Leadership 90

Leadership Healthcare Culture Customer Focused 90

ShepHyken

MAY 29, 2020

She shares tips on how to create an effective customer-centric company culture. There’s a lot of talk about customer-centricity and customer-centric organizations, but what does that really mean? An important thing to note about a customer-centric culture is: it is deliberately designed to be that way.

Customer Centricity 65

Customer Centricity Culture Customer Journeys Leadership 65

ijgolding

JANUARY 17, 2017

In my exclusive column for CustomerThink in October 2016, I shared my ‘top tips’ for creating the right culture to enable an organisation to become genuinely customer centric. For the next few months, I am exploring each one of my seven tips in a little more detail.

Customer Experience 168

Customer Experience How To Customer Centricity Tips 168

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. He offers a European perspective on employee and customer engagement and customer focus and shares interviews with top CX leaders. . Annette Franz

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

DECEMBER 18, 2019

Last week, I shared ten ideas to drive a better customer experience in 2020. As promised, I’m back with ten more tips. Without any further delay, here are ten more ways to create a better customer experience in 2020. The mantra is a simple phrase—one sentence or less—that sums up your customer service culture.

Customer Service 126

Customer Service Customer Experience Tips Social Media 126

DCX

DECEMBER 1, 2024

Customers want experiences that feel personal, considerate, and crafted with care. CX leaders who focus on human connection—whether through smart tech, distinctive spaces, or customer-focused strategies—are the ones who will shine and earn loyalty over time. Happy reading—and stay curious, DCXers!

Fashion 52

Fashion Culture Trends Connections 52

ShepHyken

MARCH 31, 2021

It’s been years since I’ve written about Get to Know Your Customer Day. This time I want to share a few tips on what to do for these special days that are observed throughout the year. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken.

Customer Service Training 158

Customer Service Training Feedback Customers Groups 158

Customer Bliss

APRIL 23, 2019

Look for language around leadership engagement, culture, and that your role is defined beyond tactics. People (and organizations) don’t change overnight to suddely become customer-focused. And, hopefully, these tips for interviewing will serve you well. Does the Job Description Go Beyond Tactics?

Chief Customer Officer 135

Chief Customer Officer Customer Journeys How To Leadership 135

ShepHyken

OCTOBER 8, 2018

10 Examples Of Amazing Customer Service Departments For Customer Service Week by Blake Morgan. Forbes) These companies make customer service a crucial part of their culture, and it shows with rave reviews and happy customers. HRD) We’re on the brink of the mass transformation of customer service as we know it.

Customer Service 89

Customer Service Customer Retention Culture Tips 89

CSM Practice

JULY 6, 2020

Communication plays a stellar role in this part of keeping up with your customer’s value because the results of your efforts to create value are measured in the customers’ perception of that value. It is connected to your company’s culture and vision. Know the value you provide. Focus on what you really offer.

Tips 80

Tips Customer Success Customers Communication 80

Customer Guru

MARCH 13, 2018

In this exclusive interview with Customer Guru, Mr. Nadgir has shared with us several tips that would help organizations in overcoming the challenges that they face in bringing about a customer-centric cultural change. How do you think start-ups can prioritize initiatives that will help build a customer-centric culture?

Customer Centricity 71

Customer Centricity Culture NPS B2C 71

ShepHyken

OCTOBER 3, 2016

My Comment: If you’ve been following this column you will occasionally see me write about what’s happening on the inside of a company is felt on the outside by the customer. It’s all about creating the right culture! How the Apple Watch will take this NYC restaurant’s customer service to the next level by Caitlyn McGarry.

Airlines 124

Airlines Customer Service Infographics Customer Retention 124

ShepHyken

MARCH 18, 2019

1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company.

Net Promoter Score 90

Net Promoter Score Customer Service Omni-Channel Customer Centricity 90