Remove Culture Remove Customer Focused Remove Training
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Culture is Contagious

ShepHyken

We were discussing how important it is to “bake” customer service into the culture. It’s leadership’s job to define the customer service vision, ensure it’s communicated, and be the role models demonstrating how customers and employees are to be treated. In addition, leadership and management must defend the culture.

Culture 159
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Tips for Transforming to a Customer-Centric Company Culture

ECXO

Tips for Transforming to a Customer-Centric Company Culture. I have been asked a lot what it means in practice to be customer-centric and how to get everyone on board in the company? These following 10 tips will help shifting to a customer-focused environment across your company: 1. SHARE ARTICLE. Share on twitter.

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Leadership behaviors required to create a customer-focused culture

Vonage

Culture is reflected in how people behave. It is a given if you want to change your culture, you must change behaviors. Leadership has to be focused on the strategies that will have a lasting impact on the customer-focused culture. Train beyond the task. Stay focused to engage. Eliminate silos.

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. In This Post You Will Learn: What Does Customer Service Mean?

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The Culture Challenge

ShepHyken

Culture is one of the most important parts of customer service and customer experience. I’ve written numerous articles about this and have included a chapter on this topic in my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , which by the way, is finally out. Follow on Twitter: @Hyken.

Culture 112
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Bad Customer Service Isn’t the Problem. A Bad Culture Is the Problem

ShepHyken

Even with the right people, they haven’t properly trained them. Today’s customers are more demanding and have higher expectations of everyone they do business with. They have become educated about what good customer service looks like. A bad culture is the problem. The post Bad Customer Service Isn’t the Problem.

Culture 112
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The 7 habits of Companies with successful customer-centric cultures

CloudCherry

However, little do they realize that great customer experiences start from the inside. Yes, the experience you provide your customers is only as good as the culture you build within the company. So, are you investing enough time and effort to create a culture that values both employees and customers?