Maz Iqbal

DECEMBER 27, 2014

Before we move ahead, I do wish to make one general point: the default is that of poor customer experience and this is so because the world has been setup without adequate consideration of experience based customer needs. In my view, this is particularly so in nations-cultures with a strong Protestant-Calvinist influence.

Customer Experience 99

Customer Experience Customer Philosophy CRM Fashion 99

Maz Iqbal

OCTOBER 14, 2014

Filed under: Brand , Case Studies , Culture , Customer Experience , Customer Philosophy , Customer Service , Employee Engagement , Leadership / Change / Transformation Tagged: brand promise , customer experience , customer loyalty , customer service , employee engagement , leadership , Nunwood 2014 CX Excellence , value propositions.

Case Study 91

Case Study Customer Philosophy Customer Experience Employee Engagement 91

transcosmos Information Systems

MAY 18, 2015

The manifestation of a remarkable customer experience is ingrained in the company’s culture. Observing the cultures of companies allows you to foresee in some way, how customers are dealt with and the kind of customer service they offer. It is the atmosphere where your customer service team works in.

Culture 48

Culture Company Customer Experience Customer Philosophy 48

Maz Iqbal

OCTOBER 16, 2014

Trying to move too quickly, or claiming to be something at odds with reality, can cause credibility and cultural issues. For most brands, trying to improve performance simply by emulating John Lewis or First Direct can be counterproductive. The rapid and sustainable progress of the top brands is the result of long-term, diligent investment.

Customer Journeys 73

Customer Journeys Case Study Customer Philosophy Customer Experience 73

Maz Iqbal

MARCH 6, 2015

Case Studies Culture Customer Philosophy Customer-Centricity Employee Engagement Leadership / Change / Transformation Social customer care customer centricity employee engagement humanistic leadership leadership social' Today, this organisation (and its leadership) is on my mind again.

Leadership 48

Leadership Customer Philosophy Case Study Employee Engagement 48

ProProfs Chat

MARCH 26, 2020

They have their own culture, way of dealing with conflicts, and the managerial hierarchy. . But, when it comes to customers, there are very few companies who understand the importance of standing out of the crowd and making customers feel delighted. So, how do you create a good customer philosophy? .

Customer Service 52

Customer Service Self Service Customer Philosophy Guidelines 52

Maz Iqbal

JULY 30, 2014

Filed under: CRM , Culture , Customer Experience , Customer Philosophy , Leadership / Change / Transformation , Uncategorized Tagged: CRM , customer experience , customer service , human to human , quality , strategy. I wish you well and look forward to being in communication after the holiday.

Customer Philosophy 91

Customer Philosophy CRM Leadership B2C 91