Culture Customer Relationship Management Customer Service Strategies 
Retently
MAY 31, 2024
It includes having open lines of communication and a culture that values teamwork. Data-Driven Insights : Leveraging customer feedback and data, CSMs inform product improvements and innovation, ensuring your offerings remain competitive and relevant. Is your business ready to take its customer relationship management to the next level?
Comm100
OCTOBER 8, 2016
For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. Your customer service team is the main point of contact for the majority of your customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Guru
AUGUST 21, 2018
John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John Formica Follow @JohnFormica. Kerry Bodine Follow @kerrybodine.
Kustomer
JUNE 6, 2023
No matter which expectations you choose to prioritize in your CS strategy, it’s important to avoid getting overwhelmed by starting small and building from there. Here are seven key components to building a financial customer service strategy. Is your company meeting customer expectations?
Comm100
FEBRUARY 5, 2018
Self Service Software. Exploring A Broad Term: What Is Customer Engagement Software? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is.
Storyminers
JULY 6, 2020
You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Jeremy Watkin.
Interactions
JULY 9, 2024
Customer-centric culture Customers are 2.4 Putting customers first is the most important factor to optimizing an IVA. A CRM in place (or in the works) Companies using a customer relationship management (CRM) system are already making strides toward customer-centricity.
Expert insights. Personalized for you.
142 
Let's personalize your content