Culture Customer Service Representative Customer Service Strategies 
CSM Magazine
DECEMBER 3, 2024
It’s no longer about merely resolving issues; it’s about building relationships across borders, languages, and cultures. This is where cultural intelligence (CQ) steps in—a vital competency that allows businesses to connect authentically with a global audience. What Is Cultural Intelligence? Here’s how: 1.
CSM Magazine
OCTOBER 22, 2024
This could mean celebrating a customer service representative’s ability to handle difficult customers with patience or recognizing another’s knack for finding creative solutions to complex problems. Start by identifying what drives each team member; this could be through one-on-one conversations or surveys.
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InMoment XI
OCTOBER 10, 2023
A high number of ticket reopens can indicate a gap in the resolution process, signaling the need for more thorough solutions and better training for customer service representatives. Social Media Metrics We live in a digital age, where social media platforms have become the new frontier for customer service.
Talkdesk
JULY 14, 2016
Companies that choose to put the customer first may see an impact on their bottom line. On the other hand, businesses that choose to cut costs on customer service often see a reduction in acquisition and retention rates. An excellent customer service strategy, by its nature, must be dynamic.
Retently
MARCH 18, 2024
Why Customer Service Survey Questions Matter In a time when gauging customer needs and expectations is fundamental, the role of customer service surveys comes into focus. Hence, they pose targeted questions and reflect the truthful image of your service from a customer’s perspective.
Service Untitled
JUNE 11, 2012
The introduction of the Google Trusted Stores Program may be the foundation for competing with Amazon someday, but it’s interesting to see Google becoming a customer service representative for customers right down to even offering a purchase protection plan when a sale goes awry. So how does the new program work?
Kustomer
MAY 13, 2020
Here are eight we recommend weaving into your business strategy: 1. Taking Care of Every Customer by Promoting a Strong Company Culture. Customer service has always been dedicated to taking care of the customer. Does Your Digital Customer Service Strategy Deliver?
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