Remove Culture Remove Customer Service Training Remove Loyalty Programs
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Don’t Make a Mythstake: Ten Business Myths You Can’t Believe

ShepHyken

Only the Front Line Needs Customer Service Training: Everybody in an organization is responsible for their role in customer service. If they arent dealing directly with customers, they are supporting someone who is, or they are part of the process that impacts the overall service and experience.

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Top 5 Customer Service & CX Articles for Week of January 26, 2025

ShepHyken

Why You Need a Chief Experience Officer the Right One by Eric Karofsky (CMSWire) Most corporations take on customer experience with outdated thinking and approaches, relegating CX to junior employees and mistaking superficial cultural statements for genuine strategic transformation. Connect with Shep on LinkedIn.

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5 Top Customer Service Articles of the Week 6-7-2021

ShepHyken

The Secret Ingredients of a CX-Led Company Culture by Steven van Belleghem. CMO from IDG) Customer experience simply does not live in a void controlled by the marketing teams. Here, he shares an article focused on culture. Being Customer-centric Starts With A Top-Notch Employee Experiencestanley by Stanley Huang.

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5 Top Customer Service Articles of the Week 7-5-2021

ShepHyken

This article from customer service expert Jeff Toister provides seven ways leaders can become role models on how their employees should act toward each other and their customers. How to design and run a customer loyalty program for small businesses by Raúl Galera. Read on to learn more. That’s marketing.

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15 Customer Retention Strategies for Long-Term Customer Loyalty

Comm100

Mapping out your customer journey can also help you identify what aspects of your brand speak most clearly to current customers. Loyalty Programs. Customers love being rewarded for spending with you—it confirms that you prefer their specific business to the extra dollar you might otherwise earn. 52% of U.S.

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Top 5 Customer Service & CX Articles for Week of September 16, 2024

ShepHyken

Guide To Loyalty Programs For Small Businesses by Allen Kopelman (Forbes) Loyalty is a key driver for any enterprise that depends on repeat business. Restaurants, retail stores, salons and a wide range of businesses leverage loyalty programs to keep customers coming back and transform occasional customers into frequent shoppers.

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Top 5 Customer Service & CX Articles for Week of September 9, 2024

ShepHyken

Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Connect with Shep on LinkedIn.