Top 5 Customer Service & CX Articles for the Week of May 22, 2023
ShepHyken
MAY 22, 2023
To Drive Customer Retention, Don’t Neglect Culture by David Ducharme and Nick Furman (Gallup) Neglecting culture affects your teams and your customers. These perceptions are symptoms of culture problems — and in a competitive market, leaders can’t afford to deliver mediocrity to clients.
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