Culture Customers Healthcare Roadmap 
Aveus
MAY 18, 2021
A game-changing revision to CMS rules for Star ratings puts Medicare Advantage plans under extra pressure to deliver an excellent customer experience. There’s a growing emphasis on consumer experience across industries, and healthcare is no exception. By Medecision.
Aveus
AUGUST 22, 2017
Which comes first, customer or employee experience? With so much room for improvement, does it really matter where you start or even whether your customer and employee experiences are integrated? Customer experience is the sum of what happens as customers interact with your company and how they feel throughout.
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DCX
SEPTEMBER 15, 2024
Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! Get into hot topics like ChatGPT, AI in customer care, empowering agents, and making your operations run smoother while leveraging data for real results. Register Today! Register Today!
West Monroe
MARCH 7, 2024
It's essential for companies to build a culture and strategy around security governance that aligns with their business goals, regulatory needs, and risk tolerance. Building a security-first culture: Security should be a core part of all business operations. Why focus on the supply chain? This means security is always a top priority.
Lumoa
AUGUST 23, 2021
In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.
QuestionPro Audience
JULY 26, 2018
In reality, data-driven creativity bolsters customer activation, whether it’s a radio ad or an email campaign. What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. He knew their culture, desires, background, and tastes. MAKING IT WORK.
Customer Bliss
APRIL 11, 2018
In today’s episode, I revisit conversations with two customer experience leaders in healthcare, Geeta Wilson , VP of Consumer Experience – Enterprise Transformation at Humana , and Jackie McAtee , who at the time, was vice president of marketing and customer experience for Mayfair Medical Imaging.
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