Customer Bliss

MAY 31, 2018

Now, as a CX leader at Linde Group Italy, he has the support he needs to lead and implement a CX transformation, per the company’s new focus. The pillars he created were: strategy, customer understanding, design, KPI, governance, and culture/people engagement. Get a Real-Time View of Customer Chats and E-mails.

B2B 107

B2B Industry Leadership Conference 107

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ProProfs Chat

MAY 1, 2020

If you fail to acknowledge them when creating the best customer service training program for e mployees, you can end up facing consequences like: Losing more than 50% of customers who end up leaving because of poor customer service. Is your current customer support team working in the right direction? Expert lectures. Activities.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

ViiBE Blog

APRIL 7, 2021

One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. Skip ahead to the one-minute mark for the breakdown of his A-P-P-L-E acronym. Customer service in other cultures. How do you teach good customer service?

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

ViiBE Blog

APRIL 7, 2021

One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. Skip ahead to the one-minute mark for the breakdown of his A-P-P-L-E acronym. Customer service in other cultures. How do you teach good customer service?

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

ProProfs Chat

SEPTEMBER 17, 2021

Create a robust culture of disseminating company information to your employees. Read more: How to Use e-Learning for Employee Onboarding. Make sure that you create an environment for self-growth and learning by providing webinars, seminars, courses, skill training programs, etc. Give Additional Support for Working Parents.

Employee Experience 52

Employee Experience Gamification e-support Survey 52