Culture eBook Leadership 
Experience Matters
OCTOBER 3, 2017
As part of our CX Day celebration, which this year is focussed on Elevating Purpose, we’re giving away this free eBook: 25 Tips For Becoming A More Purposeful Leader. One of Temkn Group’s Four CX Core Competencies is Purposeful Leadership. Here are the tips: Also check out our recent video on Read More.
InMoment XI
MARCH 2, 2022
Covid-influenced working conditions have contributed to employee disconnection from company culture, disaffection, and even emotional burnout, resulting in high prospective churn rates in many business sectors, i.e. “The Great Resignation”. So, the state of organizational culture has tremendous and undeniable influence on employee behavior.
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Experience Investigators by 360Connext
DECEMBER 17, 2014
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Beyond Philosophy
JUNE 13, 2019
My new ebook, Happy Employees Make Happy Customers , explores this concept in great detail. If your leadership can create that environment, you can create that type of emotional bonding and gain commitment from your employees to deliver that same experience to customers. It all boils down to your company culture.
Customer Bliss
FEBRUARY 26, 2015
Competency #5: Leadership, Accountability and Culture. Leadership behaviors are required for embedding the five competencies. To emulate culture, people need examples. For this work to be transformative and stick, it must be more than a customer manifesto. They need proof. Involve Executives in the Customer Loss Review.
BlueOcean
OCTOBER 6, 2020
Is There Still Cultural Alignment? Cultures evolve, that much is clear. Sometimes the leadership team shifts, with people moving on to other opportunities or new leaders entering the mix and shaking things up. As these cornerstones of a business transform themselves, the company’s culture may follow suit.
Beyond Philosophy
MAY 23, 2016
Changing the name doesn’t change the leadership or the customer centricity of an organization. It will still be the same leaders, people and poor culture that has led Time Warner to have this unenviable reputation. Comcast Needs a Culture Shock Not More People. Here’s the thing: Changing the name doesn’t change the service.
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