BlueOcean

JULY 24, 2017

First, as valuable as it is at describing all the objective features of the program, it is pretty much entirely useless at telling you much about the culture and environment of the outsourcer. Ensuring that a partner’s culture and environment is a fit with your program requires a site visit. But the RFP falls short in two places.

Contact Center 0

Contact Center Culture eBook Hospitality 0

Vonage

DECEMBER 13, 2018

Create abbreviated versions of these two documents that can be placed at locations where employees will need immediate reminders: at your reception desk, at POS (point of sale), at every phone or terminal. For more on this subject read our ebook and make your customer service experience great!

Survey 215

Survey Customer Service Guidelines eBook 215

C3Centricity

MARCH 18, 2020

Borders bookstores who didn’t get into eBooks. How are sales and distribution? Do these differences result from cultural differences, alternative traditions or usage, historical reasons or just distributor practices? Brand #Marketing #Sales Click To Tweet. The regional differences and anomalies.

Marketing 240

Marketing Advertising Brands Consumers 240

PeopleMetrics

NOVEMBER 12, 2014

Culture defines who we are and what we value. Alibaba , now with more than double the sales than Amazon, knows a thing or two about the importance of setting clear values. Ensuring that your organization understands the core values can be a powerful step in unifying employees towards an impactful culture. Need a refresher?

Culture 70

Culture Customer Experience Customer Centricity eBook 70

Vonage

MARCH 26, 2018

Because companies typically view support as a cost center, not a revenue-driver like marketing or sales, their budgets are limited, giving them little room to grow. By giving customer service a clear voice in the company, you’ll foster a culture that respects customer needs and prioritizes customer satisfaction.

Roadmap 163

Roadmap eBook Course Policies 163

Comm100

DECEMBER 19, 2017

Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Strategy 344

Strategy Customer Experience How To Customer Journeys 344

Beyond Philosophy

DECEMBER 11, 2017

But as we listen to “Frosty the Snowman” for the third time in a single day, it’s fair to wonder: does all this holiday cheer help retailers make more sales, or help us enjoy shopping more? We’re more apt to like the selection of products and the sales staff. Christmas Tunes – The Good and The Bad. But others—not so much.

eBook 151

eBook Retail Training Consulting 151

Integrity Solutions

JULY 31, 2024

Money and incentives matter, but they are only part of the sales retention story. In any business environment, retaining your best sales producers is a top priority. Importance Of Retaining Sales Talent How vulnerable is your organization to sales retention issues? The warning lights are flashing.

Sales 68

Sales Culture Competitive Advantage Training 68

CX Journey

JULY 18, 2017

Those are just some of the questions addressed in an eBook I wrote - and GMC Software released - about six weeks ago. One of my favorite questions was about my "Shark Tank sales pitch" about the CXO role: Why does a company need a customer experience executive? What advice is there for future customer experience executives?

Company 112

Company Customer Experience eBook Software 112

Influitive

OCTOBER 30, 2015

Instead of filling the sales funnel, marketers need to create a virtuous circle that turns new customers into happy brand advocates. Download your FREE eBook now. He says the first step is to align with sales on value metrics that both teams commonly measure: revenue, pipeline and opportunities. Download the eBook now.

Customer relationships 79

Customer relationships Video Engagement Marketing 79

CSM Magazine

MARCH 10, 2020

C-suite members often fail to consider an organization’s culture, and how this would impact their ability to embrace a tools UX and service. For that reason, it is incredibly important to train that service culture into every aspect of your company, especially those that touch its prospects and customers in any way. Transparency.

CRM 52

CRM Culture Company eBook 52

Confirmit

JUNE 4, 2018

Cross/up-sales and share of wallet. Company culture and employee engagement. In the Confirmit for B2B ebook, we’ll explore some of the ways Confirmit B2B Customers are maximizing their CX program ROI and provide best practice tips to show you how to leverage CX to drive business growth. Client retention.

eBook 40

eBook B2B ROI Advertising 40

Comm100

DECEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Measurements assessing the ‘gap’ between these two states should be made at regular intervals, as services can change based on many different variables – time of year, sales volumes, holidays etc.

Customer Experience 291

Customer Experience Strategy How To Effort Score 291

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. For example, if you are doing a site-wide sale on jeans, why not offer an additional discount to reward loyalty members?

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

ChurnZero

APRIL 12, 2022

A CCO can help create a culture that makes the customer a top priority, ensuring that departments work together to offer an elevated customer experience at every touchpoint. For example, your sales and marketing teams may create amazing customer experiences at their own touchpoints, ranging from brand awareness to conversion.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Touchpoint Leadership 98

Influitive

NOVEMBER 5, 2015

Download this recipe book to learn about all the tools you’ll need to build a successful referral program, and gain valuable insight from sales and marketing leaders who share their “secret ingredients” for generating more referrals. When asking your advocates for a referral, use your company culture and other customers as inspiration.

B2B 96

B2B Multi-Channel eBook Customers 96

ClientSuccess

MARCH 8, 2023

You can learn more about optimizing your customer communication strategy with these additional resources from ClientSuccess : Webinar: How to Have More Strategic Customer Conversations eBook: Customer Success as a Culture: Marketing Leaders Edition Toolkit: Sales, Marketing & Customer Success Alignment Toolkit The post Tips for Writing Effective (..)

Customer Success 79

Customer Success Tips eBook Roadmap 79

Oracle

MARCH 22, 2021

Clever B2C marketers can convert individuals from discovery to purchase in a matter of minutes, thanks to the magic of expertly crafted deals, on-point brand messaging, and culturally ingrained consumerism. Dig into this SmarterCX article covering B2B and B2C sales practices.

B2C 85

B2C B2B Marketing eBook 85

ClientSuccess

AUGUST 8, 2017

Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process. In this webinar you will learn: How to approach post-sale lifecycle management with your customers. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process.

Sales 40

Sales Customer Success Customer Journeys eBook 40

Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. As a form of summary, we’ve compiled some of the most memorable quotes from TOPO Sales Summit 2016. Click to Tweet. Click to Tweet.

Sales 40

Sales eBook Conference Case Study 40

Hello Customer

OCTOBER 13, 2021

building a Voice of the Customer corporate culture around those expectations. But unless you know exactly what to do with any of this feedback, e.g., support sales and marketing teams, empower employees to better engage customers, streamline processes, remove service frictions etc., Download our eBook: "NPS, CSAT or CES?

Examples 98

Examples Survey Customer Journeys eBook 98

PeopleMetrics

JUNE 22, 2015

If you're anything like me, you're always looking for options that are easy to use, that integrate easily into your sales cycle, and that provide the most value to the prospect you're talking to. So to help your search, here are six tools that have become must-haves in my sales process. LinkedIn Sales Navigator.

B2B 48

B2B Sales Tools Management 48

Vonage

OCTOBER 22, 2015

A high proportion of businesses use their website’s homepage solely as a sales and marketing tool. Find out more about the innovative technology that can help differentiate your SMB from the crowd with our eBook, ‘ Small Business Guide to Cloud Communications ’ – or listen to the full webinar, Customer Experience 3.0: Image by Pixabay.

Technology 120

Technology Customer Service Gamification Wireless 120

Kustomer

JUNE 6, 2023

For the complete guide to how CRM software can also help improve your CX, download our latest ebook. Focus on building a company culture that is receptive to feedback, invites mistakes to be recognized and learned from and understands professionalism is the normal and expected standard.

Financial 98

Financial Company Customer Service Tips 98

Kayako

JUNE 9, 2016

Support leaders in their role as cultural leaders in the transformation journey. In Peggy Mckee’s ebook How to Ask for a Raise at Work , there are some important questions to use to evaluate your work and the value you have contributed to your company. Have you improved a process that resulted in better sales or savings?

Chief Customer Officer 120

Chief Customer Officer Management How To Meeting 120

Kayako

JUNE 9, 2016

Support leaders in their role as cultural leaders in the transformation journey. In Peggy Mckee’s ebook How to Ask for a Raise at Work , there are some important questions to use to evaluate your work and the value you have contributed to your company. Have you improved a process that resulted in better sales or savings?

Chief Customer Officer 120

Chief Customer Officer Management How To Meeting 120

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more.

Customer Retention 81

Customer Retention Customer Success Marketing Case Study 81

ClientSuccess

OCTOBER 16, 2017

When an organization is truly focused on the outcomes and success of customer relationships, it can positively impact a company culture from nearly every angle. Here are 5 reasons why focusing on customer success is imperative for any organization’s company culture: 1. It Brings Departments Together.

Culture 41

Culture Customer Success Company Customer Journeys 41

ClientSuccess

SEPTEMBER 3, 2020

For most of the year, the CSMs counterpart on the sales side of our business was nowhere to be seen, only occasionally popping into the equation to see how things were going. Note, I prefer to use the word “target” and “payouts” vs. “quota” and “commissions” to distance – or differentiate – this plan from a sales plan.).

Customer Success 111

Customer Success Management NPS Sales 111

ClientSuccess

APRIL 2, 2019

Establishing Your Sales to Customer Success Handoff Score. Essentially, the same grades a marketing team gives new prospects should line up perfectly with the opportunity scores from a sales team and the customer risk scores of a customer success team. How to Start Building Your Sales to Customer Success Handoff Score.

Sales 45

Sales Customer Success Customer Journeys Metrics 45

delighted

OCTOBER 21, 2021

A good company culture, one where employees’ voices are heard and their value is recognized, is a major differentiator in the war for talent. The same Gallup study found that high workplace engagement contributes to a 10% increase in customer ratings and a 20% increase in sales [ 3 ]. Improve employee engagement and retention.

Tips 92

Tips Social Media How To Net Promoter Score 92

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. Model 1: Sales owns new logos, expansion and renewals In model one, the core sales team maintains ownership of all sales (or “commercial”) aspects of the relationship.

Customer Success 71

Customer Success eBook Sales Resources 71

ClientSuccess

MARCH 4, 2019

Customer success should make up the DNA of your company culture , no matter the department. Your sales and customer success teams must ensure your new customers receive the promised value and results. It’s important that your sales and customer success teams understand the compelling event and timeline for each of their customers.

Sales 42

Sales Customer Success eBook Culture 42

ClientSuccess

OCTOBER 26, 2020

With something so important it can come as no surprise that, in turn, every single department throughout an organization – from finance to administration to, yes, sales – should take a customer-centric approach to business. eBook: 3 Steps to Putting Your Customer First This Year. Ready to learn more on this topic?

Customer Centricity 71

Customer Centricity Company eBook Leadership 71

ClientSuccess

JULY 11, 2017

The real testament to a company’s product, culture, and employees is showcased in the success of its customers. Below we’ll share 5 bulletproof strategies any organization can leverage immediately to build and grow a winning customer success culture from the ground up: 5 Strategies to Build Customer Success as a Company Culture.

Culture 40

Culture Customer Success Strategy eBook 40

ClientSuccess

MARCH 2, 2021

In this way, one can look at the role of an AE as an extension of the sales or business development team while CSMs are fully entrenched in the services realm. AEs, on the other hand, leverage more sales-focused metrics like revenue, ARR, and upsell potential to gauge success.

Customer Success 62

Customer Success Management eBook Metrics 62

ClientSuccess

JULY 5, 2017

5 Common Success Post-Sales Pitfalls. In order to make sure your CSMs are prepared, take a look at these common post-sales pitfalls, strategies for success, and best practices at every point of the post-sales customer lifecycle to ensure critical issues don’t slip through the cracks. The Sales Handoff Strategy.

Sales 40

Sales Customer Success ROI Customers 40