Culture Employee Engagement Gamification Groups 
Playvox
JANUARY 30, 2024
In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?
Playvox
DECEMBER 16, 2021
Is gamification the right choice for your contact center? Are your employees excited to come to work each and every morning? Employee engagement is one of the most challenging aspects to master in the contact center. According to a recent Gallup report , 85% of employees are not engaged or are actively disengaged at work.
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COPC
MARCH 11, 2024
Have we considered current research showing that at-home employees are more satisfied than those required to go into an office? Have we explored the tools available to create a performance-driven culture for at-home employees as we do with their in-office counterparts? See Figure 2. How can I make sure this is true?
Playvox
FEBRUARY 13, 2024
Each group, or individual agent, may need a slightly different approach, but there are best practices for talent development initiatives that will deliver dependable benefits. An overall commitment to employee development is the best way to cultivate top talent and all its benefits.
COPC
NOVEMBER 15, 2023
Indeed, a prospective employee evaluates a company as their future employer through the recruitment process just as much as an employer evaluates them. Recruiting and operational groups must thoroughly and accurately define the minimum skills, knowledge and attributes necessary to perform each job.
Playvox
JULY 28, 2022
A manager’s primary goal is to understand and harmonize [generational] differences into an impactful company culture through listening, mutual respect, and mix-and-match exposure to the full bouquet of generational talent,” she concluded. Keeping agents of any generation motivated starts by keeping them engaged. Smith, Ph.D.
Playvox
FEBRUARY 23, 2022
Employee engagement is one of the most challenging aspects to master in the contact center. That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. One proven way to motivate your team is to drive engagement with gamification.
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