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The Hubspot-Dan Lyons saga offers lessons on employee engagement, authenticity and corporate culture

Alida

And when it comes to corporate culture, Hubspot has touted itself as a “ lovable company.” Many business leaders confess to aspiring to copy Hubspot’s “culture code,” which the company has made public since 2013. If the image that you project doesn’t accurately reflect your culture, current and former employees will call you out.

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The 5 Customer Leadership Competencies Every CCO Must Embrace

Experience Investigators by 360Connext

It’s more than a manifesto and detailed enough to be a handbook, so read on to see why you should pick it up ASAP! Leadership, Accountability and Culture. Culture must be proven. If you aren’t prepared to tie each action with a result, then culture won’t make a difference. Pioneering the Role of CCO.

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Two key takeaways from Forrester CXNYC 2016

OpinionLab

Involve employees to build a CX culture. Forrester CXNYC also put significant emphasis on aligning CX efforts with internal corporate culture. Our customer Citi outlined in their main stage presentation how a customer-centric culture is helping them to consistently implement cross-channel CX.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

She writes (mostly) about fashion, culture, retail, and technology for publications including Vox, Glamour, CNN, Racked, Refinery29, Fashionista, i-D, Vice News, Curbed, and TheAtlantic.com. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Jeremy Watkin.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She strongly believes that corporate culture and employee experience directly impact customer experience. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. LinkedIn : [link].

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

She writes (mostly) about fashion, culture, retail, and technology for publications including Vox, Glamour, CNN, Racked, Refinery29, Fashionista, i-D, Vice News, Curbed, and TheAtlantic.com. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Jeremy Watkin.

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A Short Guide to Understanding the Key Stages of HR Onboarding

CSM Magazine

Employee onboarding is becoming a critical part of every organization. A structured onboarding program leads to higher productivity levels, enhances employee engagement, and, most importantly, helps retain top talent. Effective onboarding allows your employee to start this new career phase with positivity and enthusiasm.