Experience Investigators by 360Connext

FEBRUARY 9, 2015

The right way to track customer metrics can vary from company to company. Invite your least tech-savvy customers to speak with your digital marketing department at the kick-off meeting for the online experience redesign. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Customer Centricity 110

Customer Centricity Social Media Consulting Strategy 110

Experience Investigators by 360Connext

MAY 20, 2015

Keep banking on metrics like the lukewarm customer satisfaction rating your customers provide when they are literally walking out the door. You could keep redesigning your digital and mobile experiences without taking this type of outside-in approach, but we don’t recommend it. Customer-centric Culture & Communications.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

SurveySparrow

SEPTEMBER 20, 2021

Employee engagement. Online reputation management. Employee pulse. Employee pulse. Employee engagement. Employee engagement surveys. VoE Employee lifecycle surveys. Culture creation. Employee satisfaction. Employee NPS (eNPS). Employee feedback surveys.

Omni-Channel 52

Omni-Channel Software Tools Management 52

Responsetek

MAY 8, 2018

Employee Engagement at the Front Line. Is it reducing customer defection, increasing average revenue per customer, or perhaps even improving employee morale? What aspects of the customer experience are most important to our organisation? Should we focus on retail experience, online experience, or call centre experience?

CEM 40

CEM Strategy Insurance Abandon Rate 40