Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. So, so that type of cultural leadership, right. Russel Lolacher. What are some red flags?

Culture 98

Culture Connections Leadership Communication 98

ShepHyken

JANUARY 15, 2024

Elite performance in business and sports involves an emphasis on mindset mastery and deliberate practice. ” About: Art Turock is an elite performer in both business and sports. How can businesses encourage employees to responsibility for their actions? I know you will enjoy this episode!

Sports 86

Sports How To Exercises Culture 86

Experience Investigators by 360Connext

APRIL 23, 2024

Then consider how to intentionally design and execute on customer journey improvements, internal process design, and employee engagement efforts to move the organization closer to those goals. Strategic Investments in Customer Experience As we often say, CX is a team sport.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

ShepHyken

JULY 8, 2024

She said a few other words that insulted her coworkers, but I stopped her and said as nicely as I could, “I’m sorry you’re frustrated with the team in the kitchen, but you really shouldn’t complain about them to us.” Customer service is a team sport. There are others who support you and those whom you support.

Sports 147

Sports Customer Service Training Customer Service Training 147

Lumoa

FEBRUARY 6, 2018

Short termism is mostly the result of a product-centric and “numbers focused” culture, which inevitably results in a “race to the bottom”. It’s too easy to overlook the employee engagement and try to deploy CX outside of an holistic organisational approach. Is customer centricity already part of the company DNA and culture?

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

CX Accelerator

DECEMBER 5, 2017

With a fresh outlook on employee engagement, you can create a working environment worth sticking around for. This article will focus on three essential (but rarely discussed) engagement techniques specific to service professionals Peer-To-Peer Relationship Focus Do you want to know the top reason people stay at their jobs?

Loyalty 140

Loyalty Customer Service Contact Center Sports 140

Customer Bliss

NOVEMBER 1, 2018

In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience? Tactic 3: Take Advantage of Your Employees’ Strengths. The employees are ultimately happier, which creates happy customers.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Up Your Service

AUGUST 8, 2018

KAUFMAN: This speaks directly to the area that I’m best known for around the world: developing “uplifting service cultures.” Furthermore, these companies incorporate what I call the “12 building blocks of uplifting service culture.” SPEAKING.COM: What are a few of the 12 building blocks of service culture?

Culture 53

Culture Airlines Net Promoter Score Leadership 53

Integrity Solutions

FEBRUARY 27, 2023

The first thing that comes to mind when you hear the word “coach”, understandably, is probably a sports reference. A coaching culture must dovetail with broader corporate goals — the growth strategy, the need to onboard, train and develop new salespeople to become productive quickly, and decrease costly sales turnover.

Sales 64

Sales Management Culture Leadership 64

Up Your Service

AUGUST 8, 2018

Building a Service Culture, an interview with Ron Kaufman. RON KAUFMAN: This speaks directly to the area that I’m best known for around the world: developing “uplifting service cultures.” Furthermore, these companies incorporate what I call the “ 12 building blocks of uplifting service culture. Number one: Where are we weak?

Culture 40

Culture Airlines Net Promoter Score Leadership 40

Integrity Solutions

JUNE 18, 2021

We often associate “coach” with a sports analogy. Below we’ve aggregated 10 sales coaching articles, blogs and infographics various subject matter experts from across Integrity Solutions have published that demonstrate the importance and results of developing a culture of sales coaching in an organization. Manage or Coach?

Sales 97

Sales Leadership Infographics Culture 97

ShepHyken

JUNE 25, 2021

The keynote on the second day of the event was Troy Aikman, who was interviewed by Fiserv’s CEO Jeff Yabuki about sports, of course, as well as about leadership and business. Back in 2019, I enjoyed spending a few days in Vegas, speaking and networking at Fiserv’s annual client Forum.

Sports 122

Sports Leadership Customer Centricity Consulting 122

Michel Falcon Experience

JANUARY 10, 2019

Why did some customers not care to talk about the local sports team? Employees engaging in off-topic conversations. Have fostered a company culture where we promote new ideas. Have created a framework and meeting structure where employees can share their concepts. Does this remind you of one of your customers?

Training 151

Training Customer Service How To Employee Engagement 151

ClearAction

JUNE 8, 2015

In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Such a loose confederation would never fly in sports! Employee Engagement: Living Your Brand Promise.

Customer Experience 48

Customer Experience Sports Chief Customer Officer Guidelines 48

ClearAction

SEPTEMBER 27, 2018

Like clay, your culture is pliable as long as there’s a thirst for customer insights and passion for applying them. These “business rituals” criteria are the truth about your culture. Set the Example for 360-Degree Collaboration : In team sports, it starts with the coach’s tone, words, body language, and follow-through.

Customer Centricity 74

Customer Centricity Sports Policies Culture 74

ClearAction

APRIL 18, 2015

Helping executives establish a customer-focused big picture in strategy and culture. Developing and recognizing employees. HR can be a catalyst to knowledge sharing, but it requires a cross-organizational culture and alignment to succeed. Here are ways HR can help: Engagement. —@tcrawford. —@EngageGXD.

Resources 48

Resources Customer Experience Employee Engagement Social Media 48

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. trillion in assets recently said, “Today’s culture of quarterly earnings hysteria is totally contrary to the long-term approach we need." Don’t underestimate culture. A lean and agile culture will definitely support you in that matter.

Customer Experience 150

Customer Experience Customer Centricity Culture Consulting 150

Customer Bliss

MAY 10, 2018

These interviews helped her get a pulse for the culture of the employees and their views of the company as well. Lastly, Amy leaves us with this line: customer experience is an endurance sport, it’s a long game in a lot of cases where you have short wins, but you also have to be sure you’re having a good time doing it.

Customer Experience 111

Customer Experience Leadership Loyalty Programs Loyalty 111

CSM Magazine

SEPTEMBER 28, 2018

However, many leaders are doing their organizations a disservice by not using Customer Service Week to its fullest potential as a platform for employee engagement that fosters a deeper culture of service. What’s next? The spotlight on customer service recognition during these five days shouldn’t just be a moment in time.

Connections 40

Connections Customer Service Strategy Employee Engagement 40

ClearAction

APRIL 3, 2015

Hope was expressed about HR group’s H2H (human-to-human) skills and aspirations to enable operational excellence and cultural transformation. Cultural Guidance. Company culture that embraces CX can be a huge selling point. Make sure employees buy into the Why not just the What. —@clearaction. Tell stories.

Engagement 48

Engagement Customer Experience Employee Engagement Culture 48

Alida

AUGUST 24, 2016

I’m personally attracted to entrepreneurial culture, great branding and inspirational ideas. How will you keep us engaged? Here are seven strategies to ensure your Millennial employees love the workplace: Make salaries competitive. Emphasize your workplace culture. What matters most to your Millennial workforce?

Engagement 100

Engagement How To Culture Policies 100

ClearAction

JULY 29, 2018

It’s driven employee engagement and customer engagement at the same time: customers noticed these changes, and within 24 months of posting the largest corporate loss in New Zealand corporate history, the business was turned around to a profit. “Culture is a reflection of decision-making in a business.

Customer Engagement 48

Customer Engagement Engagement Customer Centricity Culture 48

ClearAction

AUGUST 29, 2015

The 3 necessary action ingredients are (1) Micro Action, (2) Macro Action, AND (3) Cultural Action. B) Big changes can be impossible without cultural support that reinforces, rather than works against, cross-functional collaboration. (C) 3) Cultural Customer Experience Action. Customer Experience Improvement is a Team Sport.

ROI 48

ROI Omni-Channel Customer Experience Employee Engagement 48

CX Journey

JANUARY 8, 2015

Thomas Jefferson When I was in sports in high school, I was told that a positive mental attitude was everything - you can''t win without it. Let''s think about your workplace and your culture within. So let me get to my point: "Be positive" is not a directive that facilitates or creates engagement. Or forever. Fix what ails you.

Strategy 80

Strategy Leadership Culture Fashion 80

Qualtrics

JANUARY 29, 2021

Through a chain of professions including sports marketing, inside sales, event management, and corporate learning and development, Aimee built a strong passion for monitoring, measuring, and creating better experiences. Aimee grew up a sports fan. On building a culture around XM. From practitioner to advisor.

Sports 26

Sports Culture Leadership Technology 26

Russel Lolacher

JUNE 5, 2022

How knowledge transfer and culture can benefit from communication technology. He’s the senior IT customer support manager for first American title, which is leading the technical sports, customer support to their employees. So first question, we’re talking about technology, employee engagement with technology.

Communication 93

Communication Technology Employee Engagement Culture 93

Russel Lolacher

JANUARY 30, 2022

the impacts yelling can have on coworkers and the culture. It’s Relationships at Work, the Employee Experience and Workplace Culture podcast. And they talked about how it really depends on the culture, whether yelling is condoned or not. That is not a happy, healthy workplace culture. PLAY AND SUBSCRIBE.

Culture 52

Culture Employee Experience Leadership Course 52

Qualtrics

DECEMBER 11, 2018

In each post, we’ll feature highlights from a conversation with an HR thought leader on company culture, employee engagement, HR’s evolving role, and so much more. On the causes that define Patagonia’s culture: Patagonia is a cause disguised as a company. They’re just in line with the culture.

Handbook 54

Handbook Culture Feedback Employee Engagement 54

Strativity

DECEMBER 12, 2014

Throughout my life I’ve been fortunate to attend many sporting and entertainment events, from Broadway shows to baseball games and everything in between. Learn more about Employee Engagement: . Engage your employees beyond the survey – take action . Free download: Creating a Culture of Employee Delight .

Entertainment 52

Entertainment Sports Employee Engagement Conference 52

ClearAction

DECEMBER 31, 2015

“Knowledge management, employee engagement, and cross-functional collaboration can be facilitated by HR to achieve greater connectedness, consistency and synergy both internally and externally. “In sports, a great deal of thought goes into creating winning teams. ” Are You a Customer Experience Action Hero?

Strategy 48

Strategy Customer Experience ROI Sports 48

Beyond Philosophy

OCTOBER 3, 2014

From a sporting context, an organization can decide they are going to take part or try to win. I agree and believe this is about another critical factor to creating a great Customer Experience, Employee Engagement. Starting with the interview, they are committed to finding people that fit the culture they are trying to create.

Leadership 154

Leadership CEM Sports Hotels 154

Daniel Group

JANUARY 27, 2015

So what is it about the playoffs and, for that matter, all professional sports that make them so special? Watching sports, you get caught up in the moment and forget about your own boundaries and barriers. And then it exploded when Russell Wilson threw the game winning touchdown in overtime. Unbelievable!

Sports 40

Sports Competitive Advantage Exercises Employee Engagement 40

ClearAction

MAY 31, 2015

Related articles: 4 Customer Centric Culture Building Blocks. Customers First, or Employees First ? Customer Experience Improvement is a Team Sport. Employee Engagement in Balanced Scorecards. Customer Experience Governance: Do This, Not That. Improve Customer Experience by Eliminating Customer-Focus Boundaries.

Customer Experience Management 48

Customer Experience Management Customer Experience Management Effort Score 48

Russel Lolacher

JUNE 13, 2022

the role of executive and culture in addressing silos. We talk about culture, we talk about teams, but there can be one person that ruins it for everybody. Where does culture fit into all this? It might, it might be a culture of curiosity, it might not, you might be going against the grain by even asking questions.

Culture 59

Culture Communication Employee Experience Connections 59

Beyond Philosophy

JUNE 4, 2015

Much of this is, culturally, operationally, and from a communications perspective, is what we have been describing as “inside-out advocacy” for years. Worse, it can sometimes feel like ‘the enterprise culture’ as we know it has lost its way with stakeholders, especially with regard to being purpose-driven and trust-based.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

Beyond Philosophy

OCTOBER 3, 2014

From a sporting context, an organization can decide they are going to take part or try to win. I agree and believe this is about another critical factor to creating a great Customer Experience, Employee Engagement. Starting with the interview, they are committed to finding people that fit the culture they are trying to create.

Leadership 68

Leadership Sports Hotels Social Media 68

Russel Lolacher

DECEMBER 5, 2022

How much do you feel the culture of the organization you were working in, contributed down this path? And I wouldn’t, I wouldn’t describe wouldn’t be so simplistic as to say, oh, yeah, it’s because we had really toxic culture. So it wasn’t Yes, the culture was an enabler of that. Russel Lolacher.

Culture 52

Culture Entertainment Sales Employee Engagement 52